Jones Chrysler Jeep Dodge

Jones jeep dodge was great experience. They gave me quality service And great deal. I'm looking forward to servicing my new vehicle there with all the amenities they give you. Collin Clark was professional an easy going not the haggling type salesperson most people hate. Overall my experience was wonderful an I would definitely recommend Collin and the Jones staff to anyone looking for a new vehicle

First of all they have many different types of cars, trucks, and SUVs. The salesman that helped me was very intuned to my needs and make me feel at ease even though my credit score was not the greatest. He explained all of my options and helped me decide what was right for me. He also knew what he was talking about, not a sleazy salesman like I have dealt with before that will sell you anything at a high price that you can't afford just to make the sale. Definitely would recommend anyone looking for a new or used car to go to Jones Chrysler and talk to Jason or another one of the salesman.

Took my Jeep in while still under warranty about a rattle I heard that stopped when I pushed clutch in. Was told it was nothing. Still heard rattle. Kept bringing it in, and each time it was serviced was told nothing wrong was found. A guy detailing my Jeep heard the rattle and immediately knew it was a bad throw out bearing. Took Jeep in to Jones and asked them too check. Yep! Then I was quoted $900 to repair. Either service intentionally misled me so the repair would go past the warranty or they clearly have inept mechanics. Asked them to honor the warranty from the first time it was noted was in the vehicle records. They refused. Called customer service. They negotiated with Jones, but it never should have come to that. Stand behind your product and your service if you truly believe in it.

I was concerned about buying a used car but Mr DeBord made the experience go smooth. He took the time to adress my concerns and the service the dealership offers in addition to the Jones guarantee made me comfortable with the purchase.

My husband and I went to Jones jeep, refered by a friend to purchase a 2016 Jeep Rubicon. We went with 2 of our 4 children 3 weeks ago to discuss the purchase of one. We decided to build our own, we sat there for 3 and a half hours, trying to figure out the financing part of purchasing the Jeep. My husband and I thought we finally came up with what would work for with a payment. Of course as always when you purchase a new car or any car there is always the back and forth with the pricing. We put the deposit on the Jeep and they ordered it. I would call and check up with my sales person, Carl on a weekly basis. He contacted me Monday evening and said your Jeep is here. I had asked him all numbers are still good. He said we will discuss when you guys can come in. I told him we would be Tuesday around 12 noon and that I didn't have a lot of time so please have paperwork ready. We arrive at the dealership and they had nothing ready and can't even find out paperwork. After redoing paperwork we for some reason now have to do the price discussion again... At this point I am very frustrated. The financial man, Dan Alban came in and was going over interest rates and payments. I said to him that selling//purchase price is incorrect. That is not what we had agreed to pay. He said you already ordered the Jeep and put a deposit on it and now you want a different purchase price, he said you can't do that. He proceed to be very rude, disrespectful and very smart mouth. He told my husband and I we need to speak to Carl about the price. I asked him to please get him for me. I did a true car report and they wouldn't honor it, I had spoke to a different Jeep dealership 10 mins away and there price was $2000 less for the exact same Jeep. While we are trying to discuss this with Carl, Dan felt the need to interrupt our conversation and make rude smart mouth comments. Finally after about 15mins of him treating us like this my husband had said to him, do you need to be here for this part? Dan said no threw his hands up on the air and walked out, as he did he was muttering under his breath barely loud enough "don't listen to the guy who does this for a living, it's not like I don't know what I doing". Ok do at this point I turned around in my chair and said excuse me? He said I didn't say anything. We have now been at the dealership for 2 hours at this point, I am ready to walk away and not purchase the over priced Jeep. The manager Art came over to my husband and myself and asked us what was going on and what the situation was. I explained it to him, he was very nice and understanding for our frustration. He agreed to take the $2000 off the price and we decided to purchase it. Art had Kim do our paperwork instead of Dan. So after 3 and a half hours the first time there and another 3 hours the second time we currently own a 2016 Jeep Rubicon! We love it but will NEVER visit this dealership for a purchase again. The service department is and was very helpful and will purchase our products from them. I was going to purchase a 2016 Nissan Rogue SV for myself from Jones Nissan dealership but I have decided to go elsewhere to make that purchase.

Jones Junction and all of its employees, especially Chris Gill, could not have been more accommodating. From my first meeting with the sales staff to driving off the lot with a new Jeep GC, Chris was on top of everything to ensure a very pleasant car buying experience.

Here we go again, Invoice # SZC500496 4-6-16Just over 20K on the truck, need FL and RR brake calipers replaced. Quoted $1000 to do the job. Complained that I was being overcharged! This was to also include a flush and fill for brake fluid a $200 additional charge. Now since when you replace a caliper it's normal to bleed the lines, so I was looking at $100 for EACH of the remaining calipers to be flushed. A true rip off!I was told that the prices are fixed in the computer and can't be changed even by a manager. "I cant believe he thought I would believe that"He needed my approval to do the work, I told him that since Jones sold me an extended warranty is it covered? He could not answer the question. "they never checked"Waited for an answer over the weekend and I was told it would be covered on Monday. Because I had a warranty and was not paying for it out of my pocket the quoted price for the repair went from $1000 to $642.14. My cost on the deductible was $100.The bad news was no one has been able to tell me if the entire system was flushed. My service advisor "Warren" was not available and the tech that did the work was gone as well. No one has followed up with an answer to my question.I tried to follow up with Rachael Zimmerman atX3098 and was told that she was no longer with the company. Rachael has been great working with me about my issues with both service departments!Sorry to see her go!Was the brake system serviced the way I wanted? I can't find out!If I can't get answers about the brakes that protect my family, protect yours and stay away from the Subaru service department as well. Since the prices can't be changed in the computer, don't look for the service coupons that advertise a flush and fill for $139.95 not $200. They apparently don't care to give you a fair price!The bottom line is having a warranty provided correct, fair billing and proved that the service advisor did not know his job and/ or was lying to me. And bad service continues! I can't make all this stuff up if I tried.

I had been shopping to purchase two vehicles at one time and doing my research on the internet and phone. I called all of the local dealerships asking about specific cars. Jones deals in classic bait and switch and trying to get an honest answer was impossible. I will gladly NOT be a Jones for lifetime.

Before I went into Jones Junction, I called to find out if my vehicle was worth trading in with a bad transmission. I was told by William Graham, I can trade it in, and they will pay it off. When I went in, hoping to purchase a car by trading in my 2008 Aspen; I was then told my car was useless to them, since the transmission was done. My credit score was not great since I filed bankruptcy, however I did have a co signer. The salesman did not let me look at the different models out on the lot; instead he chose two cars that I can choose from. He added the second car because I asked to see another car. Since it was late, I decide to come back the following day. I received a call from the salesman the following day, to let me know I was approved by the bank, with the condition that I trade in my daughters 2011 Toyota Camry. I refused to take that deal, and by Wednesday I was told there is nothing they can do for me. I went to Country Chrysler Jeep Dodge in Oxford PA, and the services was the opposite of what I experienced at Jones. I was approved for a loan for the same car I chose at Jones, without a co signer. My SUV is payed off, and I got an extra $2000 for it. Not only was salesman from jones planning to take my SUV without giving me somewhat of what the value is worth; he also wanted to take another vehicle from me, to also try to cheat me out of that one as well. My advise to everyone, is to please be aware of corrupt salesman from Jones Junction. Jones Junction dedintely received a ZERO rating from me and all the other people that I know has had a bad experience with them. It has been the worst experience I've ever had at a dealership. Unsatisfied customer!

I purchased my 2015 Town & Country from Jones on Friday. From the time I spoke to Gary on Wednesday to the time I closed the deal on Friday afternoon with John Stipsak everything was perfect. I needed a van for my parents who live in Florida and Gary was able to find the color and options my parents wanted in his inventory. I needed to purchase the van for them and have it ready for when they arrived back in Baltimore. I had some concerns because I needed to have the vehicle titled and tagged in Florida, I came in Friday and within in two hours we had the transaction completed. They were excellent. Thanks for making things easy in this purchase.