Kelly Buick GMC

4.9
Overall Rating
Customer Service: 4.9 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.9


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Praising Anthony Jayetileke
5
mldietz on 12/01/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

This is my third vehicle purchased with Anthony, and I won't go to anyone else. He is honest, thoughtful, friendly, Fantastic employee. Thanks Anthony. My husband will be giving his own opinion under my email name. He doesn't have an email, but he needs to let the public know what a great job you do, Thanks Anthony.

Car Shopping and Purchase
5
LegalEagle on 11/30/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I saw the Buick Cascada during the Super Bowl early this year. The following week I went to Kelly Buick but these model hadn't arrived yet. Spoke to Anthony Jayetileke (salesman) and he told me that he'd send me a brochure as soon as they came into the business. True to his word, he sent it to me asap. I was going through a "should I get it"....."shouldn't I get it" during most of the year. I did visit other dealerships when I happened by them to see the car. Ultimately, none of the other dealerships treated me as Mr. Jayetileke did. Consequently, after about 10 months, I returned to Kelly Buick and after some negotiating with Mr. Jayetileke and Mr. Russ Carter, we came to a purchase agreement.I have nothing but praise for the ability of Mr. Jayetileke, who was sincere and very pleasant. He did Kelly Buick very proud in his ability. Mr. Carter sat down with us at one point and in a honest and straight-forward manner explained the costs incurred by the business and how they arrived at the trade-in value for my car. Mr. Carter was very genuine in his presentation.. Thank you to both of you.

Personal service
5
SmokeyJo on 11/29/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

My fiancee and I were shopping for a new Buick. We went to many dealerships in both PA and NJ. The personnel at Kelly Buick GMC in Emmaus was the best around. We visited the dealership several times. The sales person took as much time as we needed with each visit. Finally on the third visit my fiancee purchased the car he wanted. Thank you Kelly Buick for a great experience in car shopping.

Excellent service and solid work
5
Jcapparell on 11/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

This dealership worked with me and got me the best possible deal. I have less than stellar credit (read: terrible) and Heather Doll and the entire staff put in far more effort than any other dealership that I went to. I couldn't be happier with this dealership and couldn't recommend them highly enough.

Was truly happy with our experience with the dealership.
4.8
Rottielady! on 11/24/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 4

Did not expect to take the car home that day, was surprised that they had it ready to go. Nick was great thru the whole experience, and I would recommend him to my family and friends.

Took long but good
5
jasonkelly2722atgmai.com on 11/16/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Took long time to get it done but people were great and would recommend for sure Free coffee was good. Not sure what else to say

Very good service.
5
Mmeyers1082 on 11/15/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

The service was very good. This is the 4th vehicle I have bought from Nick and he has always been very honest and upfront with us.

Exceptional service, the best in the area
5
Rich Mazza on 10/31/2016
Overall Experience: 5

Exceptional service unquestionably the best in the area! Good listening skills sense of humor and very helpful... Mike was very accommodating to my tough situation!

Wheels Again!!!!
5
Dragon mom on 10/30/2016
Customer Service: 5 Quality Of Work: 5 Pricing: 5 Overall Experience: 5

I am very happy to not be stranded...Heather and the entire staff were very helpful. They are very dedicated to match the right car with my needs..Thank You!!!!

Car buying with comfort and reassurance
5
bmwacadia on 10/30/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

We had a great experience from the moment we walked in. Heather and Joe were very professional and considerate. Buying a car is often stressful but they made it a positive, reassuring process. Highly recommend.

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