Krenzen Auto Mall

I went to the dealership three times, at there request, with check in hand to purchase a new vehicle. However the prices are high and Krenzen expects MSRP for there vehicles. They use many tactics to justify the higher cost, when the same vehicle can be purchased for less at other locations such as Ashland's Honda Dealer. Personally I just felt that they didn't want to sell me a car. Guess I'm not the Honda type.I explored all the surrounding dealerships for GM, Ford, Toyota, Mazda, and Subaru. Every location attempted to earn my sale, and were motivated to sale to me. For the same Honda vehicle I wanted I was able to find multiple better prices for it in the surrounding area. Nice dealership but a waste of time unless you don't mind paying more for the same vehicle.

My family has been buying vehicles from Krenzen since the '70s and I have been a customer myself for the last 5 years. I have shopped around myself and always felt hassled or pressured into buying and then pushed into something I didn't want at other dealerships. At Krenzen they let me test drive the vehicles to get a real feel for them and know that it's exactly what I want. They have a HUGE selection of all makes, models, and trim packages, but best of all... They're not worried about their commission because it's not commission based!! I will follow in the family footsteps and encourage you to try them out on your next vehicle purchase. You won't be disappointed.

Thank you so much, Gary Cora for helping me choose my new car, the Nissan runs great! I love the car and how beautifully it runs!

Purchasing my Nissan rogue was easy with the help of a top-notch salesman Gary Cora - with his knowledge and experience it made it easy to make a decision on the vehicle that suited my family's needs. The staff at Krenzen were very helpful with all the needs of purchasing, financing & servicing my vehicle. I recommend anybody looking for a vehicle to go to Krenzen and see Gary Cora - he goes the extra mile.

I would like to thank Gary Cora and Krenzen for making my transition of buying a new car so easy. They are friendly and easy to work with. They explain everything about my car and were patient and answered my questions. There finance person was also helpful. I would recommend them if any of my friends need cars.

I just want to say that the krenzen dealership is amazing. Your staff is excellent. Your front desk girl was really polite(and pretty, nice plus!) and your service department guy was really really awesome. Like, I was a dick and he understood my frustration. He handled me with genuine respect and concern. Thank you for explaining in detail how the entire problem occurred. I am mechanically smart and only wanted to see if you were lying to me. Thank you sir. Keep up what you are doing and you have gained a faithful honda buyer. It's hard to come by a good dealership and service department. Has anyone seen how disgusting duluth dodge is? I'm sorry duluth dodge, but you need a whole new staff. You lied about a vehicle being purchased in that you would change out the rotors and pads for free. You did not honor that to my family member. I will fly to Florida before I buy a vehicle from you crooks. Or the Subaru and ford dealerships sleezy salesmen? Don't know about the VW place Cuz those cars blow. Get an audi if you want that style.I hope honda gives you the proper credit you all deserve krenzen. Never have i had a better experience, and actually didn't feel I was being lied to. If there is a number I can call to tell honda that you proudly and accurately represent the Honda name I would gladly call them for you.If anyone wants perfect professional services I highly recommend krenzen. Thank you krenzen team.You have made my car troubles go as smooth as possible and I am absolutely appreciative of it. Give your employees a xxxx raise! Or at least your cute receptionist and Richard, who are two true assets to your establishment and make your dealership stand out above the rest. Please give him and her recognition for their impact on my perception of your dealership. But I assume all your staff is on par with them. Thank you again, and I will post this on any review site I can. You all deserve to be recognized! I don't want to post my name but he will know, if you want to contact me on how to tell honda, or any company you represent. Thank you so much.

I bought a 2010 Dodge Caliber from Krenzen in Duluth December 31, 2013. Within a few weeks we heard grinding sounds and contacted the sales manager Bob McDonald. He said they would take it as a trade for $1,500 LESS than I paid 3 weeks prior (and I had only paid $5,800 for the car)! We decided to stick it out with the car because I pulled everything I had plus every loan I could pull to get the car in the first place. Within the first 6 months I had to replace 3 belts AND put a new engine in the car ($1900 total). The following 2 months (8 months into having the car) I had to replace 2 internal computer systems (I don't remember what the mechanic called them) $800 EACH for parts. I had another one go out today (which runs my head lights so I now have no head lights and commute 45 minutes to superior everyday for work. This new part is going to be $1200 for the parts alone, not including labor) and I have had the car for less than a year. KRENZEN IS CRAP! DO NOT USE THEM!

My son bought a Ford Escape (used) from Krenzen last fall. It started make horrible noises and the engine seemed to be shifting. They charged him $580 to "fix" it, telling him they'd taken it for a road test and it was fine. It was not. Nothing had changed. $2800 later his car has been repaired by a transmission service. Krenzen sells lemons.

My husband had seen a Ford Edge on the Under 10K lot and wanted me to go look at it. I drove it and loved it. We asked if we could take it for the night in order to have a mechanic look at it due to the high miles. On the way home, the sunroof quit working and when looking it over we found garbage under the seats, rotting food as well. I was disgusted. I decided to give them the benefit of the doubt and look at another vehicle. They offered me a VERY low price for trade in on my car, so I said I was going to sell it on my own. I sold it, made sure the car I wanted was still there and immediately went to purchase it. We were denied because someone else has expressed interest but had no claim on the car. We were told that we would know if we could buy the car first thing in the morning by Nick. I called at 11 AM and was told that we wouldn't know until 1 PM by Tom. We didn't hear from anyone until 3:30 PM. At this point I had done research on the car and find out it was being listed for quite a bit above book and that it had been on the lot since November 2012 (8 months). It had expired tabs and that no one had given us an honest answer since we walked foot on the dealership. I didn't even want the car anymore, but was in a bind since I had just sold my car. We went to the dealer, gave them a fair offer on the car, we were denied, so we left. I will NEVER use Krenzen again.

DO NOT BUY FROM THIS DEALERSHIP. DO NOT TAKE YOUR VEHICLE TO THEIR MAINTENANCE SHOP FOR REPAIRS. We had warranty repair work done on our newly purchased used sedan. The shop failed to give us our car back in a safe operating condition. This dealership does not care about the people who buy cars from them, nor do they stand behind their work.