Landers McLarty Chevrolet
Dealership did not tell to me that I needed to go into the DMV in TN for the registration myself when I puchased my 2014 Jeep. The licensing clerk mailed the title/registration docs to the wrong town (Lebanon instead of Mt. Juliet, TN) and I had to drive 20 miles out of my way. When I arrived at the DMV, I had to wait for an extra half hour because the dealership sent the title docs with insufficient signatures. The licensing clerk was rude when she left me a voicemail. I called to speak with a manager at 9am on 10/28, I was told that someone would return my call within 20 minutes max and I never heard from anyone. This dealership is disorganized and does NOT care about the customer after the sale! I would NOT recommend them to anyone! This is not a reflection on the salesperson Von. He did a decent job, but everyone else was horrendous.
Okay I just happened to one day decide to look for a car. Went to Landers Chevrolet and ended up with a nice Charger. The customer service was great. The employees were very polite and really went out their way to help me. Even after purchase they have delivered and assisted me if I had questions. I would definitely recommend.
I purchased my vehicle from this dealership in 2005 back when it was Landmark Chevrolet. Since then I have used this dealership for nearly all repairs. Once it was taken over by McLarty,the customer service issued by the service department dramatically changed, a decline in my opinion. The decline I've experienced is not necessarily in quality but a result of policy. Several times, I've had to return for a call back on an earlier repair only to be charged again to readdress an issue that I've already paid for. What's that? I think everyone should be paid for the work they do. But after being paid full price for work done improperly, the work should be redone without charge, right? Not at McLarty. Anyone else experience this at McLarty? Some repairs can only be done by the dealer, as manufactures are increasingly designing automobiles to require vehicle specific tools for various components, tools the general shops may not have. This is how manufactures keep dealer service shops in business, and why McLarty feels they can get away with treating customers the way they do. Be warned! Check the reviews of other dealerships. You might do better driving out of town.
Got a letter in the mail,stating they. could lower our payment on the car we have or a trade. Called and made an appointment, drove over there and the salesman met us,I showed him the letter an he read it. He started asking about trading for a new car,I told him Have no money for a down payment but we went through the process of filling out paper work for a new car,I keep telling the sakes man I have no money for a down payment. I test drove a car,it was nice. We get back to the office and the head sales person meets us,goes over the paperwork with us. The payments are higher, a lower interest rate but giving $2,500.00 for my car,then asked $4000.00 down, I told, I told him on the beginning, I have no money to pay down. Then I asked about refinancing the car I have,like it stated in the letter, she avoided the question,I asked again,she told me to talk to my bank.The letter was just a gimmick to get you in a new car. I drove 45 minutes,wasted gas,and wasted 3 hours, we leave with same car payment as came with.Before I went over there,I looked up the value of my car. It is worth $3,100.00 to 4,200.00. They offer $2,500.00 Several days before we came over here,we went to Bill Smith Buick in Cullman. The sales man was very nice, we gave him the information asked for,he left and came back a few minutes later and told us that he wasn't going to string us along,the payments would be way higher on any car. Only give us $4000.00 for the car,asked us to back in 6 months to a year and we could trade. I thought they we try g to cheat us on the value of the car. I looked it up in Kelly Blue Book,Bill Smith was offering close to the maximum Value of the car,Bill Smith are the honest one. If I decide to try again to trade in the future it will be with Bill Smith Buick in Cullman. Defiantly not here.
I would just like to state that this car buying experience was absolutely one of the best in all my purchases. Justin Oates was super knowledgable and great to work with.
I really had a great experience with this dealership. Our salesperson (Christina Hudson) was awesome. She knew what we were looking for and showed us all options we liked. Even the finance manager( Adarius Watts) was awesome! I would recommend this dealership to others and I will return there again!
We purchased a used 2012 Chevrolet Equinox a year ago. Because we were buying a used car we also purchased an extended warranty just to be safe. I take the vehicle for its normal service maintenance on time and have never really had an issue with it until now. I brought it in to my certified mechanic on a Friday for its normal oil change where I was informed that they found what appeared to be water or coolant mixed in the oil. I contacted my warranty company right there and was instructed to take it to Lander's Mclarty Chevrolet for diagnostics. I arrived at the Chevy dealership and explained what was going on. I was informed that I would have to have someone pick me up because a loaner vehicle could not be supplied until the diagnostics were completed and it was proven that there was an issue covered by my warranty and they would not be able to do the diagnostics until Monday. The dealership called me on Tuesday to tell me that I could pick up my rental and they were done with diagnostics but they were waiting for the warranty company to send out their own tech to look at the car and it would be a few days. Not even 2 hours after I picked up the rental they called again to tell me that the warranty companies tech came and looked at the car. I was then told that the next step would be to do a tear down of the motor but if they did not find anything wrong with the car I would be responsible for paying $4000 for the tear down. I explained that I did not have that much money to pay and I would have to discuss it with my husband. I was then told to pick up my car. I went back to the dealership to pick up the car and noticed the check engine light was still on. I asked the dealership if they had changed the oil and was told that they did not do anything with the oil which I found strange since water in the oil was the whole reason I took it in. I took the car back to my certified mechanic as soon as I left the dealership to get the oil changed. My mechanic informed me that the dipstick was not registering any oil at all and it smelled like gas. We gave the car time to cool off and checked again and still no oil on the dipstick. The mechanic had to add almost 3 quarts of oil to my car. When I got home I checked the oil again and this time the level was exactly where it was when I left my mechanic. I contacted the dealership and informed them of what had happened but was told that my car was only a half a quart low when I picked it up and that I had not given the car the proper time to cool off before checking it and the gas smell was normal. I was also informed that my model has a well-known issue with water or coolant getting into the oil because of the fuel pump and pistons that were used are not the correct fit for my motor and even though the manufacturer knows about it they are not taking responsibility for it. For the next couple of days I kept a very close check on the oil and would check it when it was hot and when it had cooled down and still there was no change in the level so I find it hard to believe the car was only half a quart low when I left the dealership yet there was absolutely nothing on the dipstick. I find it ridiculous that the Chevy dealer made a mistake and did not own up to it or attempt to remedy it and could possibly have damaged my engine because of it. I also find it ridiculous that Chevy/GM know there is a major issue like this with these motors but are doing nothing to fix it and leaving it to their customer's to deal with. This was by far the worst treatment I have ever had with a dealership/manufacturer and their service department.
We purchased a used 2012 Chevrolet Equinox a year ago. Because we were buying a used car we also purchased an extended warranty just to be safe. I take the vehicle for its normal service maintenance on time and have never really had an issue with it until now. I brought it in to my certified mechanic on a Friday for its normal oil change where I was informed that they found what appeared to be water or coolant mixed in the oil. I contacted my warranty company right there and was instructed to take it to Lander's Mclarty Chevrolet for diagnostics. I arrived at the Chevy dealership and explained what was going on. I was informed that I would have to have someone pick me up because a loaner vehicle could not be supplied until the diagnostics were completed and it was proven that there was an issue covered by my warranty and they would not be able to do the diagnostics until Monday. The dealership called me on Tuesday to tell me that I could pick up my rental and they were done with diagnostics but they were waiting for the warranty company to send out their own tech to look at the car and it would be a few days. Not even 2 hours after I picked up the rental they called again to tell me that the warranty companies tech came and looked at the car. I was then told that the next step would be to do a tear down of the motor but if they did not find anything wrong with the car I would be responsible for paying $4000 for the tear down. I explained that I did not have that much money to pay and I would have to discuss it with my husband. I was then told to pick up my car. I went back to the dealership to pick up the car and noticed the check engine light was still on. I asked the dealership if they had changed the oil and was told that they did not do anything with the oil which I found strange since water in the oil was the whole reason I took it in. I took the car back to my certified mechanic as soon as I left the dealership to get the oil changed. My mechanic informed me that the dipstick was not registering any oil at all and it smelled like gas. We gave the car time to cool off and checked again and still no oil on the dipstick. The mechanic had to add almost 3 quarts of oil to my car. When I got home I checked the oil again and this time the level was exactly where it was when I left my mechanic. I contacted the dealership and informed them of what had happened but was told that my car was only a half a quart low when I picked it up and that I had not given the car the proper time to cool off before checking it and the gas smell was normal. I was also informed that my model has a well-known issue with water or coolant getting into the oil because of the fuel pump and pistons that were used are not the correct fit for my motor and even though the manufacturer knows about it they are not taking responsibility for it. For the next couple of days I kept a very close check on the oil and would check it when it was hot and when it had cooled down and still there was no change in the level so I find it hard to believe the car was only half a quart low when I left the dealership yet there was absolutely nothing on the dipstick. I find it ridiculous that the Chevy dealer made a mistake and did not own up to it or attempt to remedy it and could possibly have damaged my engine because of it. I also find it ridiculous that Chevy/GM know there is a major issue like this with these motors but are doing nothing to fix it and leaving it to their customer's to deal with. This was by far the worst treatment I have ever had with a dealership/manufacturer and their service department.
WARNING ! If you are out of town & have trouble with your vehicle, Landers Chevrolet will try to take advantage of you!!!! Do not let them look at your vehicle !!! THEY WILL OVER CHARGE YOU, TRUST ME !!!! My Chevrolet Dealership in Cleveland Tn quoted me a price on fixing my vehicle & it was 300 dollars less than what this dealership was going to charge !!! BEWARE !!!!
I have been shopping for a particular vehicle and this dealership had just the right vehicle for me. I didn't have to wait long before being welcomed and my saleswoman was quick to answer all questions and complete my transaction. The process took less than half the time of my previous experiences. I recommend this dealership for anyone serious about buying.
