Lexus of Chandler
So far we have been very pleased with Lexus of Chandler. They are committed to their customers and their customers needs. Our Sales Rep, Nina, was exceptionally helpful with everything.
Recently obtained another LEXUS from Lexus of Chandler. This is the fourth RX 350 I got from this dealership. This time Andrew Shahin put the this deal together for me and was very impressive as to how he handled the situation from start to finish. A very nice individual and handled the deal extremely well. I'd highly recommend Andrew for a obtaining a new vehicle.Gary Stockford
Robert James followed up immediately after my first unannounced visit on an afternoon that exceeded 110 degrees. He treated me with respect and endured the heat to show me some interiors and answer questions. I told him I would be ready in about two months. Six weeks later, I was on the way to initiate conversion of some cash and to visit dealerships closer to that location. As I headed for the door, Robert called. I bypassed the other dealerships to reach Lexus of Chandler that afternoon. Robert showed me everything he could; I drove several models, including a competing brand, did more research, and returned to buy a new 2016 Lexus RX 250 instead of a used one to replace my beloved 10-year old BMW X5. Near the end of the production year, only a few choices were left and Robert delivered the best options for the best price. There were no games played, no preventing me from taking the time I needed to decide. I trusted Robert's word and he was very helpful. My only caution is not to finalize your decision on a Saturday afternoon when one of the finance agents is on vacation and there is no plan B. It isn't fair to the sales person or to his customer. I am pleased with my purchase, still learning how to operate all the systems and goodies and have driven it nearly 2,000 miles. It is an elegant car.
Walked in and Jack was there to assist. The RX 350 had all the options and color we were looking for. Beautiful vehicle inside and out. The look on my wife's face when she saw it in our garage was something I will never forget. The transaction was as painless as possible.
I have now owned my Lexus for 8 1/2 months. I recently took it on a road trip to San Diego, it rides very smooth, takes curves well and only took I tank of gas to get there!! and it's cute!! I only have 4,700 miles, but when I returned it was very dirty...bugs and all, so I called Lexus to see if I could get my 5,000 maintenance a little early, they said yes with no problem, I also wanted it detailed...bugs and road dirt and a few scratches out...also said yes, I had an appointment for the next day!! that was great, I arrived, was greeted professionally and nicely, which is a plus, I was given a very nice larger model Lexus to get home and my car was ready when promised, the next day. Work done, car clean, in and out in less than 20 minutes, can't ask for more than that, my service person was "Dax" professional and friendly, waiting area is clean and comfortable, cashier was pIeasant and professional, I will continue to bring my car back for whatever it needs! Thanks!
Just had my car serviced. As a first time customer in Chandler, the only complaint I have is that my car was not treated with pride. Yes, service was good but the inside of my vehicle had so much shoe scuff marks inside. At the drivers seat. Also when the vehicle was returned, the used plastic on the drivers seat and number placard was left behind. And the interior of my car was not vacuumed and wiped down. Maybe I have high expectations since my car was always given interior care from my former dealer in CO.
KYLE, was awesome. Got my work done quickly and on time. Answered all my questions regarding features on my RX350. Car was washed to my satisfaction. 1st time I've been to your dealership, this being my 3rd RX. Bought at Lexus of Chandler. Great experience during negotiations. Tristan spent at least 1 hour reviewing all the features and benefits, felt good about what my vehicle had to offer.
I brought my 2013 IS250 to Chandler Lexus recently for regular servicing and some warranty work; this was my first time to a Lexus dealership. My service consultant, Daniel Morales, was very thorough and knowledgeable in handling the work. All work was performed perfectly, and it was clear to me that they wanted to do the work to my satisfaction. The dealership is reaching out to Lexus to see if one outstanding item can be handled by the manufacturer. My experience was entirely satisfying and I will go back to Chandler Lexus for future services. As a bonus, the loaner car I got, which is a car I never thought would be a good fit for for me (ES350), was extremely nice and comfortable.
We think Lexus of Chandler is so good that we purchased TWO new cars from them in just over 30 days. Mark Spendley, GM; Randy Redd, New Car Sales Mgr; and Robert James, Sales and Leasing Consultant are the most professional, proficient, efficient, and courteous people we have ever had the pleasure to work with. They all do a simply outstanding job. Excellent customer service, the most complete orientation every, super pricing, and they will make you feel like you're a member of the family.
Like a lot of customers, went in for an oil change and left with a different car. Toddy Levy was our Sales Consultant and did an outstanding job presenting the Lexus product to my wife and I. Would encourage potential clients to ask for him. We also want to recognize Leon Rios our Financial Services Manager. He presented all the available products professionally and made the paperwork process easy! Thanks again to Toddy and Leon....The Gunderson's
