Lexus of Warwick

4.7
Overall Rating
Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.8 Overall Facilities: 4.8 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.7


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Excellent experience!
5
Diane on 11/17/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I was just "browsing", and Ernie came out to greet us. He was very friendly, professional, patient, had a great sense of humor, and was very knowledgeable about the RX350's I was interested in. Everyone I encountered at the dealership that day was very friendly. After we closed the deal, I found out they closed at 6 pm on Saturdays, and I was there until 8 pm! Ernie never said a word, just took his time and didn't try to rush at all. I picked up my 2014 Certified RX350 on Halloween! What a treat! ( for me and Ernie) One of the best experiences I've had in purchasing a new vehicle! Ernie was great!

Recent purchase of GS350
5
Jim N on 10/28/2016
Buying Process: 5 Overall Facilities: 5

I just purchased a 2013 Lexus certified GS350. Ernie made the process enjoyable. His professionalism, knowledge of the Lexus vehicles and his attentiveness streamlined the entire process.

Greatest experience !
5
Lin Jiang on 10/27/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Having Ernie as my car salesperson It was a greatest experience I have ever had. He is a honest person with professional ethics. I am well satisfied with him for my purchase and will do business again.

Outstanding attention and care
4.6
Hardtraveler on 10/22/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 4

While I find Lexus dealerships as a whole to be responsive and capable, especially appreciate the effort, coirtesy and responsiveness of the folks at Lexus of Warwick. I paused there for a 50,000 mile tuneup while on a 400 mile trip to New York. We were an hour late but Paul, with whom we dealt, said no problem, and the car was tuned up and cleaned up and we were good to go in two hours. Paul kept us informed of developments and extras needed, auch as new windshield wipers, which proved to be important because we went on to encounter some horrendous rain on our trip. I wholly recommend this dealership and its staff.Larry Smith

Satisfied customer
5
Peter Brissette on 10/19/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

My first contact was with Ernie Tommasiello. He was very professional & knowledgeable with my questions. I highly recommend Ernie as a sales person. Everyone was friendly, transparent about the deal and accommodating about my schedule since I has a short window to purchase a new vehicle. This all lead to an outstanding experience and a very satisfied new car owner.

Great experience!
5
Tracy S on 10/18/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I recently purchased a used car at Lexus of Warwick. I was met by a wonderful salesperson (Ernie Ernie Tommasiello) who greeted me and made me feel very comfortable. His approach was casual, informative, and most importantly, not pushy. I very much appreciated the low pressure approach. The facilities are clean and comfortable. The service area is very clean and organized and I got a great deal of confidence with the professionalism of the service area and the facility in general. I highly recommend Lexus of Warwick, in particular Ernie.

Exceptional Dealer
5
Gareth on 10/09/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Starting from the sales rep, moving forward to sales managers and finance officer, one of the best car buying experiences. Professional, courteous and respectful. Futuristic updated setup in the building. Well-priced certified vehicle (i eventually purchased), full detailed exterior and interior, full tank of gas on delivery. This dealership is located in a huge development of premium dealerships by Penske. If you're in the market for a Lexus (or any other luxury brand, there are 8+ brands within this gorgeous development), new or pre-owned, this is the merchant to deal with. Thanks, guys!

New car
5
Lexus fan on 10/08/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Ernie Tomasiello was great. He was a good teacher and we trusted him. We love the car.

Lexus owner
1.8
#1swadester on 08/07/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 4 Pricing: 2 Overall Experience: 1

They will hide a problem to make a sale on a used vehicle, after you buy and discover the problem, they will gladly look at it and make a bunch of excuses to not fix the problem. If you want a good used Lexus, go some place else..

Kudos to Ray West at Lexus of Warwick!!
5
Barbara from Albany on 07/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Kudos to Ray West at Lexus of Warwick!! This dealership is fortunate to have such a knowledgeable, talented salesperson on their staff. Ray walks the talk of Lexus commitment to customer service. Buying a car online can be daunting, requiring the buyer to have total trust and integrity of the salesperson. Ray possesses those qualities and more. His insightful understanding of a customer needs, along with his caring and treatment of each customer as a true individual is unlike any salesperson I experienced. Arriving at the dealership, we were welcomed by Ray then shown to our car sporting a red bow on its rooftop and parked on a red carpet. This Lexus certified used car looked like it belonged in the new car showroom. On the dealerships website, Ray earned his title as Master Certified Sales Consultant. This was one reason that I contacted him. Luckily, I did. He has won me over as a loyal customer for future purchases. Thank you, Ray.

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