Lia Nissan of Colonie
My salesman, Dave Kaplan was excellent. He gave respect and was very professional. I purchased a 2016 Jeep, which I love. As I returned home from purchase, noticed a dent occured during delivery. Immediately called and was instructef to come back next morn, which I did. Dave also verified dent was not on vehicle at time of purchase. Matt Dyer was very rude and was not going to fix this minor dent. I had to show him pictures from the internet showing no dent was present and was going to call Constantine De Stefano my attorney to help resolve this matter. During tbe next few days Matt made my buying from Lia a terrible experience. He finally agreed to fix minor dent but would not allow me to use a courtesy car due to the fact "he was taking a hugh hit on my car" very very condesending. I was totally treated as if I was doing something wrong. I continually had to remind him I had just spent 20,000 at Lia and just simply wished to have tbe bump, which was caused at dealership bumped out. My Jeep will be in Lia for 3 days this wk .I have to rely on friends and family to go out of their way to go to work. Before I made the purchase a very big concern of mine was if any work at all had to be done on my Jeep a courtesy call would always be available. I was assured in the sales and finance department. They did offer for a rental from a car rental, at their facility, with me paying full rental fee. In the past I have purchased from 2 other dealerships which were always excellent with courtesy cars understanding my circumstance. Matt Dyer has made me totally regret my purchase with Lia. I will always return to the others who respect their loyal customers and show compassion. I also work in the community and cannot imagine ever eing rude or condescending. Its a shame Mr. Dyer has made this a terrible buying experience .Mr. Kaplan was wonderful .
The salesmen was very pleasant and nice but the manger was very rude and spoke down to me. I had been to two other dealers and was quoted a price. The manger here told me I was out of my mind for even thinking that price could happen when I had it in writing already from another dealer. He then proceeded to give me snarky comments and mock the idea that I though I could get a car for that price as I walked out the door.. I heard this dealer was xxxxxx. now I know for myself.. Just because you're in Saratoga doesn't mean I'm going to pay $2,500.00 more for a care.. GO TO ANY OTHER NISSAN DEALER THIS PLACE IS TRYING TO RIP YOU OFF AND MAKE YOU FEEL BAD FOR QUESTIONING THEM.
Recently went in to Lia Nissan for a recall. It was quick and easy.Alex Gillespie assisted me and was informative regarding the recall issue. He was also able to answer so other questions I had about my car.
This is the worst dealership ever. I will never recommend anyone to go to Lia Nissan for anything. I bought my first MINI Cooper last March and 8 month later the car shuts on me while I was driving it. Then 5 minutes later it started up and I drove it. Later that night it stop again while I was driving it and started back up after 5 minutes. I made an appointment for Lia Nissan Service to take a look at it which they schedule me a week later. The car didnt make it a week before it completely shut down on me and they had to tow the car to their location. What is funny is that I take this car to do the regular service maintenance with them in about every 3 months. The incident happened a month later after the last service with them. I asked them if they can provide me another car in the main time and they said No. Three days later I called them for an update they didnt even look at it. The technician I spoke was extremely stiffed and rude. After 5 days later they told me there is issue with the spark plugs and they would fix it for about $300. I was really upset because a month ago the car had no issue and all of the sudden it shuts while driving it. It was stopping on a busy traffic area and I could have get into serious accident. So, I finally took my car to a MINI Cooper dealer and they found 6 issues and it would cost of $2000 to fix the car. I went back to my original dealer Nissan to show them whats wrong with the car and they said I would have to pay everything my pocket and they will fix it for me. I read the dealer coverage and of course they were wrong they would have to pay about 70% it, but kept refusing me. And even worse when I bought the car I paid $3000 for coverage and the Service Manager insisted I didnt pay. I finally had them print out our agreement and circled the $3000 for him. Im speaking from my experience and they may be working out good for other folks but it was a disaster for me and I will never step a foot in that dealership.
The dealership knew on Monday I was coming to look at a NV200 on Friday....The internet sales rep. Josh turned me over to Mike, the salesman. The NV was sitting outside waiting for me to test drive...It didn't start. Mike said it had been sitting in the lot for a year and he already had to jump it just to get it upfront....(wouldn't you charge it before the customer arrived?) I took it for a test and it shimmied. Mike said it was the tires...(wouldn't you inflate them for a potential customer?) I wanted a Red one not the white one and was willing to overlook the ridiculousness of these two events. They didn't have one on the lot but could get one. Then I got double tagged by the Manager and Sales Rep. staring me down in a small office. I said if they could get it by the next day I would all in. gave them a deposit. They said they would do their best to get it to me. On the way out the door the proverbial straw that broke the camels back was Mike's comment that he would do everything he could because it would look good for his stats. YIKES! He wants my money but does nothing to earn it...I DON'T THINK SO! But it's not over yet....They knew Friday night they couldn't get it but I got a text at 9:20 a.m. Saturday telling me it wouldn't be in until Monday....And it's not over yet....I decided I didn't want to give them/Mike my money or the dealership, nothing sat well with me about this place... so I called to cancel. Wanting to explain why to the manager I spoke to Ron...who totally defended the car not starting and the tires being under-inflated. He said he needed me to come in to refund my money. I said, since it was a 45 minuted drive that he should be able to take my card over the phone. He said he would check and call me back. I asked that it was done quickly as I had to go to work. Next thing I know Mike calls me saying the Ron asked him to call. I didn't want to talk to him I wanted to credit my account and get to work. Mike hung up, Ron never called until MUCH later leaving a message that it was not possible to charge back my deposit without coming in...which I found ironic since Peggy at the front desk (who I have now spoken with 3 times about charging my card back) said I could as long as I faxed the receipt over...which I did and left her my charge number. So Rob is just PO'd and jerking my chain again....In addition I had walked around the back of the building while Ron and Mike were working the numbers for my Van...what did I see? Two Nissan employees (mechanics) out back smoking and looking at a non Nissan person's car. So while customers were inside waiting for their cars to be repaired, two of the mechanics were working out back getting paid to look at a friends car. YIKES!Now I have a dispute with my charge company because Lia did not refund my deposit. I refuse to take the long drive to pacify the PO'd manager at Lia Nissan in Albany.... STAY AWAY FROM THEM. BAD NEWS!
This is the worst dealership on the planet! My husband emailed Lia Nissan of Schenectady about a 2013 Ram 2500 to test drive. He was emailed back that the truck was still available, May 28th. He then emailed the same person( Suzanne Bisson) about having the truck transferred to Saratoga for a test drive since it is right on his way home. He never heard back from her, so he decided to go through the Lia dealership in Saratoga since he figured they were all connected. He was met by a salesman( John) and was told they needed $100 to test drive the truck and bring it up to Saratoga. He said they needed the money because they have to swap a vehicle with the other dealership but it shouldn't be a big deal. My husband was serious about buying the truck so he gave them the money and it went through that night. He was told he would get a call on Saturday (May 31st) at 10 am about coming into their Saratoga location to test drive it, after sitting with John for hours on Friday ( mainly because he kept leaving to go help other customers while my husband sat there) and getting approved for a loan on the truck and leaving the deposit for the test-drive.Saturday morning came, 10 am passed and he heard nothing from John. At noon, I urged him to call them and find out what was going on, so he called only to have a secretary tell him John was busy with another customer and would call back. We still hadn't gotten a call back after 2 more hours, when my husband decided to call again and ask for his deposit back because of his frustration, and his call was forwarded to a manager, who apologized and now suddenly John was available within a couple of minutes. All John could say ( this was at 2pm) was that he was sorry, that it was "crazy" there and he had a lot of customers, but he claimed he spoke to the dealership in Schenectady and he was "sorry" they were too busy to bring the truck to Saratoga for Saturday as planned. ( Nothing like wasting our whole morning waiting) Then he went on to tell my husband that they would be able to go get it on Monday and to give him an hour to call back... an hour came and went and there was no call.Monday morning, June 1st, my husband was at work, and John called and left a message saying he was very sorry, the Lia Nissan dealership in Schenectady had SOLD the truck on Monday to someone????? What???They sold it out from under my husband??? Who does that??? and that he could get the white truck instead if he was still interested in a truck( higher miles and not the black truck he wanted)??? So Monday he decided to call Suzanne Bisson ( the sales associate from Schenectady) and asked if the truck was available and she said no she was very sorry they sold the truck that morning! My husband mentioned the Saratoga Lia dealership told him they had called Schenectady Lia about the truck and she claimed she never heard from anyone and knew nothing about the deposit. Just a coincidence?? I think not. Someone is lying! They obviously think people aren't wise to their games. Oh and the same truck is sitting on their website. It does NOT say it is sold. SO, my husband called back the Saratoga Dealership asking for his deposit, and John once again was too busy to take the call. He asked to speak to a manager and explained to a manager named Gary, how he put a deposit on the vehicle, and even HE was snippy and short with my husband telling him he would have to come in to get his money back, because it was debited off a debit/checking account card, and that it was too bad they sold the truck but they have no power over what they do in Schenectady! My husband told them that he had been inconvenienced enough and would like to know if a check could be mailed. The sales manager told him he'd look into it and called today 6/2/15 to say he could credit it back over the phone. Wow, how very nice of him.** We Would NEVER recommend these people. They treat people like crap and only make time for you when they feel like it. Even their manager is condescending....They don't communicate with you when they SAY they will, and as far as I'm concerned they LIED to us! I've never dealt with such a bunch of unscrupulous people. Take your money elsewhere, that's what we're going to do!
Joseph Marshall is an Awesome Salesman and he listened to me. I was Extremely Happy wit the entire Sales Experience. Most of all there was No Sales Pressure and I liked that a lot..Thank You Joseph Marshall for a wonderful Sales. Love my Truck. YES!
An incedient occurred that is still on going with a lia Nissan employee, and a manager that has promised to make right has changed his mind. Not only does it seem they have changed their mind and is asking for money on THEIR mistake, but they have not even had the decency to make any contact back! I really wish we would not have to elevate the situation.
I visited Lia Nissan for a used Altima last week. The sales person was great but the back and forth was too much. I had just had the same issue with another lia location and was frustrated even more by this visit. When I came in for a test drive the first time I walked into the manager yelling and swearing in the showroom at an employee. I could tell by the look on his face he didn't know I was in the showroom. When I went back a second time to see Mike for a second test drive the same manager was having a closed door meeting with an another employee but the office is glass so you could see his yelling and antics. I asked Mike who that guy was who is always yelling and he said that's our GM Dave. Nothing against Mike but we went to another dealership and purchased a new 2015 Altima.
We were fully satisfied with our experience at Lia Nissan. Steve was an awesome salesman and really listened to us. He went above and beyond to make sure that we got the exact car we wanted.
