Livermore Ford

4.6
Overall Rating
Customer Service: 4.6 Buying Process: 4.7 Quality Of Repair: 4.7 Overall Facilities: 4.8 Quality Of Work: 1 Friendliness: 1 Pricing: 1.5 Overall Experience: 1


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Service
5
Cass on 11/21/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Adam was a pleasure to works with. He got my car done when promised. The service dept staff is awesome

Livermore Ford Dealer
5
Christopher Matson on 11/15/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Great service, fast lane express option is wonderful. They even provide a shuttle service and donuts!

F150 service
4.8
Chris Smuda on 11/03/2016
Customer Service: 5 Buying Process: 4 Quality Of Repair: 5 Overall Facilities: 5

Happy with the service - took a little long to get Checked in but the service writer discounted my repair for the inconvenience.Good customer service.

Exemplary & quick service
5
Suresh Iyer on 11/01/2016
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

Great service as always! Have been coming to Livermore Ford for all my car purchase and service needs for several years now, and have never been disappointed with the Quick Lane or Service team! All the people are great to work with. Recently I had a battery issue with my car and was stuck at home before an important meeting. I somehow got my car jumpstarted and landed up at the Quick Lane very late in the day.. But Julio Guluarte understood my urgency and quickly took my car in and got my car battery checked and replaced, and in no time I was on my way back! I was once again a happy customer! Keep up the good work - Julio, Darcy and the Quick ane team, the Service team and all the Technicians who work there who know what they are doing. Thank you!

AWESOME!
5
Eleanor Quan on 11/01/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Livermore is the best !! And the detailing on the cars after service is a bonus :)

New CAR
5
Ezekiel Rojas on 10/21/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

great experience and tee hayder was an amazing sales rep!

Worst quick lane service
1
Miguel on 10/14/2016
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 1

Inaceptable 3.5 hrs for an oil change when I was told it would take under 2 hrsNever coming back

Routine Service
5
William Mcdonald on 10/14/2016
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

Your workmanship is always outstanding, but I was very impressed with the work efficiency, attitude and cheerfulness of your reception. Your young lady is a great face forward to your customer. I really liked the cheerful attitude and speed of service.

Purchase of a 2017 Expedition EL
4.3
Richard Johnson on 10/10/2016
Customer Service: 5 Buying Process: 4 Overall Facilities: 4

Victor did an outstanding job. Answer all questions, very proactive. Went out of is way to make sure he addressed any and all questions regarding the vehicle. Took care of a missing cover in the trunk.

Leasing car
5
Brian Troyer on 10/05/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Great experience, very helpful staff. Great job great

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