Loganville Ford
Very unprofessional. Being a single mother you would hope that you wouldn't be tossed around. They put a new motor in my car, then once I got it back my engine light came on and it wouldn't go into reverse properly. So then they said I needed new motor mounts, then it turns into a transmission mount and that the motor mounts are weak. Seems like they can't deside on what is wrong with my 2014 fusion.
We purchased a new F-150 from them & the sales person didn't go over anything inside the truck, then right before leaving the dealership we noticed the glove compartment was broken & he just turned away and said, "it's covered by your warranty" in a very non-caring attitude which shocked me, especially just having purchased a new car. It was after hours when we left however he didn't seem to care at all and acted like this wasn't his problem. I also thought it was in poor taste that the finance lady made sure my husband completed the opinion survey before we were finished. If I had to complete it again now that the sale has been finalized, our answers would not be positive. We certainly won't be taking our car there to be serviced nor will we ever recommend them to anyone we know looking for a Ford - shop elsewhere! There's too many other Ford dealers in Atlanta & now I wish we had looked around more before purchasing from them. I'm sure there are plenty of other dealers that are more customer service oriented who want to ensure their customers are happy after their purchase.
Max was outstanding. He didn't play any games. The price we negotiated was the price he promised. Was very easy to do business with. David in finance did better than I hoped. It was truly a great experience.
Test drove the Audi q7, said the vehicle had checked out well by the technician. Would not put in writing that the Audi would pass stated inspection. Flat tire, molding falling off. Did not know about state inspection if the vehicle would pass. If a Dealership is selling a car there should be a list of safety standards that the car must have passed. Waste of customer tire to fix items that should of been fixed before car was put on lot.
The staff and service were pleasant. Time frame was perfect.
we purchased our Ford Explorer a few years ago, we have it serviced on a timely basis. They always service our vehicle in a timely manner. If they ever discover anything; they always let us know and are willing to work with us to get the repair done efficiently.Happy with the service.
I forgot to mention in the sales review just what the service department at Loganville Ford has done to help my family the past few years. We had a non-Ford vehicle that was way, way overdue for an oil change and they squeezed it in during a busy lunch rush. Changed the oil, checked the other fluids and made sure the tires were good. Even received a neat form telling me the condition of my tires and how the alignment was. Very impressive for a small town store! Will continue to service my vehicles there - even my Mazda!
The staff was very courteous, and service was performed in a timely manner. I have nothing but praise for the total experience.
Took my 2006 F350 in for a oil change. 6.0 powerstroke diesel. Went to check the oil today and noticed it was VERY THIN. Look at the window sticker and see they used 5w20 not 5w40. It's even in the ford manual, to use 5W40. I am now having to take my truck to another shop to get the correct oil change. These guys should have known better. And waited 2 hours for this lousy service. Will not be returning
Stay away from this dealership. They care about one thing lining there pockets for over priced American cars. Marquis thought I cared that he played at Georgia. When deal wasn't reached sales manager came over to belittle us some more. This place is shady stay away.
