Maguire Toyota

4
Overall Rating
Customer Service: 4 Quality Of Work: 4.1 Friendliness: 4.2 Pricing: 4.1 Overall Experience: 4


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Won our business back
5
JCrandall63 on 08/17/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

My husband and I purchased a used Toyota from Maguires. We had the best experience we have ever had purchasing a vehicle. Our salesperson was Colby Newlen. He went out of his way to help us, even came in on his day off to close the deal because that was what worked for us. Then after 2 days when we experienced a problem with the car he scheduled us to bring it in and have it checked. Our experience with the service department was just as pleasant. Jakkie Strauf had it checked over and they replaced the blower motor the next day. I am amazed by the quality of employees at this location.

Terrible Post Purchase Custom Support
1
Terry Horgan on 04/14/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

If your just looking for dealer who will give you a free ice cream cone your at the right place, but if your looking for a dealership that will support you with manufacturer after they have taken your money KEEP LOOKING!Our new Toyota Sienna came with tires that have 0 (ZERO) mile warranty and the maguire family told me to go Wilcox Tire to see if they could help me.You have got to be kidding So much for family. I was raised in a family where we helped each other. Maybe the Maguire Family taught their kids it is all about the MONEY.My suggestion if you do't want to have to end up in small claims court choose another dealership

Great experience
5
Joatrte81 on 10/20/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Great experience with VW purchase thru Jackie O'Connor, very knowledgeable, not pushy, very relaxed pace, and was willing to go the extra mile, whenever she was asked, all in all a great experience, Wish this dealership was in Florida JEB

Appreciate diversity of staff
4.7
LP on 07/09/2015
Friendliness: 5 Pricing: 5 Overall Experience: 4

I just bought a new Corolla and was pleased to find a dealership with women and gay salespeople. It makes for a comfortable and friendly atmosphere

great service! best deal! so friendly!
5
margo.young.73 on 10/28/2014
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I went to Maguire in Ithaca. My sales men wasKirk barker. He was amazing!! He helped me find the perfect car for me. I got the best deal for what I could afford. The car he helped me find was cheaper and nicer than my last car I bought from Sun auto wear house in Cortland. I will always deal with Maguire from now on. They made me feel comfortable and at home! I had so much fun. Thank you Kirk for helping me find my new perfect baby! Aka my 2013 Toyota corolla. I was 100 percent satisfied. I'm glad I got Kirk I wouldn't of wanted anyone else.

Bad experience
2
Denys_ on 06/19/2014
Customer Service: 3 Quality Of Work: 1 Friendliness: 3 Pricing: 1 Overall Experience: 2

2008 Toyota Highlander. I brought my car for service to change water pump due to minor coolant loss. After a few hours of waiting, service advisor told me that they found problem with other gaskets and car needs additional repairs. of course they does not have parts and need to order. Also, I couldn't get my car back, because there is huge leaking of coolant!!???. I told them that I need 7 passenger car on weekend, but I got just Corolla, since my extended warranty does not cover more, even if it is dealer fault. Next week they called me and told that they found NEW problems with head gaskets and will order these parts. Then they waited for few days answer from insurance company (I had extended warranty), two days on repairs $2500 bills to warranty company and finally I got my car. When I arrived at home I heard horrible ticking sound from engine (I didn't hear that inside car). So, I returned car next day, fortunately, there was other shift, and they took my car, apologized and gave me 7 pass minivan until my car in service. After week, I got my car back again. It has annoying whining noise when accelerated, but one mechanic told it is normal, the second - it is SOME bearing getting bad, but it is good as far. I asked if it is noise due to replaced belt, they said: of course not! So I put car to other dealer and got answer that it is tension pulley must be replaced and it will cost about $400. So I brought my car to Toyota Maguire service with minor coolant loss, replaced water pump, belt, head gaskets, a lot of other gaskets and some sensor; it returned after two weeks with horrible annoying engine noise, and need additional repair. They charged $170 to me and $2600 to warranty .. No comments.....

We went to Maquire Toyota at 11:00 AM to buy a new car...
5
davidf1143 on 11/09/2013
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

We went to Maquire Toyota at 11:00 AM to buy a new car and left at 5:00 PM with the keys to our new Corolla in hand, plus all the paperwork and even insurance in place!! We were helped by Joe Ruta who instantly impressed us with his friendly, honest and straight forward approach. We knew he would be easy to work with. Joe took us on a long test drive , answered all of our many questions and even gave us a detail step-by-step coaching session on every single feature of the car. He even programed the Blue Tooth for our ancient cell phone. We were just so impressed with the smoothness of the entire process. He even took us to meet the Service people and we set up our first appointment. We would certainly recommend this dealer and especially, Joe ruta , to anyone. We are VERY HAPPY customers!!

Ready to buy rav4 2012. Tires were thin. Steve came out...
1
Gjbruce813 on 05/23/2013
Customer Service: 1 Friendliness: 1 Overall Experience: 1

Ready to buy rav4 2012. Tires were thin. Steve came out never introduced himself or shook my hand, told me don't know to "to tell you man". Tires good enough. Told him they were thin. Told me to go buy a car somewhere else and we are. Generally rude, trying to bully and arrogant . Also found same car cheaper and less miles. Further since sale people don't do homework, I have two additional vehicles to purchase in next year. New minivan and SUV. Lost three vehicles from me...

If you already know exactly what car you want, and you...
2.2
masinas on 02/21/2013
Customer Service: 1 Friendliness: 3 Pricing: 3 Overall Experience: 2

If you already know exactly what car you want, and you see a good price in an ad, go ahead and use Maguire. But don't expect to learn anything about the cars from these folks. They literally know nothing about the cars they are selling and cannot answer any questions. They just refer you to the brochure. This impression is based on three separate visits to the different Maguire dealerships over the last month. And then they don't even know what cars are on the lot, and then they can't find them. You sit and wait for 30-45 minutes while they search and once they just gave up and said they don't have any.I still might buy a car from them. But only if they have the best price. By far.

One of the easiest car deals ever... All I did was tell...
5
beckih on 02/01/2013
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

One of the easiest car deals ever... All I did was tell Jason what I thought I wanted and he brought the vehicle to my job for me to look at..Bought it the next day... I love it when things are this easy.. Thanks Jason, you are the best!!!!!

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