Mazda of Wesley Chapel
I have great things to say about the service dept. My service advisor Rob Claus is excellent. I have recently had my first oil change, then my windows tinted and then just a couple of very small trim parts that needed to be adjusted. All three service appointments were handled quickly painlessly and were done sooner than promised. Rob has taken extra time to answer questions without making me feel like I am being a bother. His attitude is excellent and his follow up is top notch. The window tint guy and the tech that worked on my car both took a couple of moments to answer questions. I love my new 6, and would recommend it to anyone and happily am thrilled with Mazda of Wesley Chapel's service department. The pricing if you look at the online coupons for regular maintenance is very competitive and I will now even bring my wife's non-Mazda product in for regular oil changes and tire rotations. Thanks again Rob!
On 7/17/2016 I went to the dealership and has by far the most wonderfully amazing car buying experience. Tom Gohs of Mazda of Wesley Chapel along with the managers demonstrated what all customers desire, outstanding quality customer service. Tom's ability to treat us with dignity and respect coupled with his interpersonal skill sets truly have a very personal impact on our family. As a Corporate Trainer I along with my better half enjoyed what most of us deserve but few ever encounter which is being valued. From the phone call of inquiring to the arrival as well as through out the process being valued made the difference and allowed us to up-grade our 2014 CX5 to a 2016 CX5. I highly recommend this dealership as well as Tom personally. Don't waste you time going to any other Mazda in the area when I can assure you will only end up here or experience hardship at the other dealerships. Trudy & Wayne
Went to dealership to look at used cars. They went out of their way to provide curteous assistace to find the right car. No high pressure sales hype. Charlie was most helpful in finding the right car for us and we were able to make a legitimate deal. We felt it was a fair price for the auto purchased. I would recommend this dealership and especially Charlie Epting Jr.
Mazda of Wesley Chapel was the easiest dealership to buy a car from ever! They worked with me and made the experience of buying a car very pleasant and stress free. I will continue to buy future vehicles from them and appreciate how easy they made it for me! Ashley P. is the internet sales manager and she was absolutely wonderful and made me feel like there was no pressure at all, I highly recommend her to anyone buying a car from there :)
Unable to fix a tired 15 minutes before closing. Workers are mind set to have an 8-5 work schedule. Unable to service clients in need.
From the moment we walked in we felt like Family....From our knowledgeable salesman Luis Lazzara, Chris Littlepage to Shaun...Thank you all!!! Loving the Mazda family and the CX 5
This is not your typical car sales experience. Gene in the Internet department immediately earned my trust, and I felt like he was working in my best interest. Most of our deal was discussed over email, once we agreed upon a price, all I had to do was go in and sign. Low stress, no hassle! I'll definitely be back for future purchases.
Warranty on used cars from Wesley Chapel Mazda did not cover the repairs on a car I bought 2 weeks before, and they were not interested in putting it right......Beware
I am very pleased with my sales person Gene Honeycutt I originally started the sale online with a totally different car which was the Mazda 3 he gave me an awesome OTD price. Once I reached the dealership I changed my mind he was really patient and understanding I came in without an appointment in which he was very busy but still found someone to help me out ( which by the way his alternative wasn't that great) i want to say a big THANK YOU to Gene and Sonia who also helped out during the sale of my new Mazda 6! I love it and couldn't be more happier!
The process for shopping and ultimately purchasing my vehicle was very efficient, starting with the Internet Sales Department. I appreciated the information, including final price, being relayed without pressure.
