Mazda of West Ridge
As many of the previous reviews have stated, Mazda of West Ridge is by far one of the best dealerships around, not only for Mazdas, but for buying a car in general! Judy Luksic, I cannot say enough good things about you and your team. You certainly live up to each and every single review posted about you. I was 21 years old at the time of my purchase and the first thing that most dealers think when they see that is that I am not a potential customer and that if I am interested in anything that it will be bottom of the barrel and not worth the time or effort. I knew exactly what car I wanted before I even drove onto the lot, a Mazda6 GT. My fiance and I were elated when Judy approached us and offered her assistance. Funny story, I was actually set on buying a 2016 Corvette before visiting Mazda. But Judy convinced me to go with a Mazda6, not because of any sales tactic, but because she was a wonderful person in general. I do not use the word sales person to describe her because the entire experience felt like I was purchasing the vehicle from a friend/relative and not a sales person. We had some good laughs, some solid car buying 101, and that's what makes a sale. Anyone can show you a car and pressure you to make the purchase, but not everyone can connect with their customer on such a level that they make a customer for life. And that's exactly what Judy did for my fiance and I. I would also like to recognize Ed Dolan, the financial services manager, as well. I know some of my requests were not easy and you had to work hard to meet them and I cannot express enough gratitude to thank you as well. TL;DR - Mazda of West Ridge is perhaps one of the best dealerships around. Judy and Ed are genuinely two of the nicest people you will ever meet, and you will be a very happy person if you buy a car from them!
After dealing with a few dealerships I stopped by Mazda on West ridge road. Needless to say this was the last dealership I needed to see because aside from how amazing the vehicles are ..... The staff is incredible. Judy helped me pick out the exact suv I wanted and helped me figure out the best option I could afford with out pressuring me into more. This was the best experience I could have asked for.
Friendly and knowledgeable staff, transparent buying process, and management that is visibly dedicated to serving the customer make West Ridge a superior dealership. I was looking for a specific, very rare car configuration that no dealers in the entire state had available. Without me even asking, the management found one at port and ordered it for me. No deposit, no contract, they just did it on a whim. This is what earned my business over the other Mazda dealers in the area. Very satisfying experience.
We were in the market to purchase a new vehicle after doing our own research we decided to try Mazda first. Boy are we glad we did! This dealership and our sales consultant David Bardeen was outstanding! They are not pushy and made it a fun enjoyable experience! I highly recommend this place. We love are new CX 5 ! AWD.
Being a 23 year old walking into a car dealership by myself I was very apprehensive. However, Judy Luksic took all the anxiety out of the car buying process. Right off the bat she treated me like a serious customer and was very respectful. She was very knowledgeable and offered great advice. Throughout the negotiation process Judy was very straightforward with me. I feel like I got a great price for the car. Additionally, Ed in finance was a great person to work with. They took car of all the DMV paperwork and phone calls for me. It was a very organized and quick process. From the second I walked in the door to the day I drove off the lot with my brand new CX-3 I had a wonderful experience. I would highly recommend this dealership.
we were just looking for options of different vehicles for our specific purpose and they were very accommodating and we had no pressure from them.very good dealership
To echo many voices on this review page, this dealership is simply first-rate from beginning to end. My old car died and I found a used vehicle at Mazda of West Ridge online. I touched base with Toby, who not only called and talked with me about what I was looking for and what this car had, but also kept in contact over the next 48 hours to have every piece of paperwork ready for my arrival down to the date lines on the signature pages -- all I had to do was sign. Toby and Ed made purchasing, extended warranty, and financing a smooth and easy process. This was all well and good, but the true mark of good service came when the engine light came on the next day, just before I was supposed to take a weekend trip with my new-to-me car. They responded instantly, brought me a loaner (I live almost 50 miles from the dealership) and made the small repair, all without delay or trouble. They stuck by their product and were wonderful to deal with. No question, I'd send any friend or family member to Toby knowing they would be in great hands!
The salesman was very rude. Try to show me a comparable car that did not have nearly as many features and packages that my car did so he could low ball me on the price. Told me my car was "plain Jane" and tried to charge me tax on the full price of the vehicle rather than the different of the vehicle price and my trade in. Needless to say I will never consider this dealership in the future and I make sure to tell everyone about how awful my experience here was. Luckily I was able to find the car I wanted at a MUCH better price at another Mazda dealership in Rochester
I had a fantastic experience at Mazda of West Ridge. Before walking into this dealership, I visited a couple others and was treated very poorly. As a 24 year old walking into a car dealership, those salespersons treated me like I was nobody. That all changed when I walked into the Mazda of West Ridge dealership here. I worked with Judy Luksic, who was AWESOME! She treated me very well, and didn't focus on how much things cost, but rather told me about the car. She helped me figure out what model would be best for me, and described many of the features. She was easy to talk to, very friendly, and made for a great experience. I would highly recommend her to anyone looking for a new car. Mazda's are top rated cars, and she is a top rated sales person. Just look at half the reviews on the page here, they all say her and this dealership is fantastic and they're not lying! In the end I drove out in a new 2016 Mazda 6 Sport in Meteor Gray. I can't say enough good things about this car. Overall, I'm extremely satisfied with the buying experience and my new car. I highly recommend this dealership and Judy Luksic to anyone! Thank you!
Over the past couple of months, I had the experience of working with all the Mazda dealers in NY, PA, and OH to get the best possible price on the exact model and options I wanted in a 2016 CX-5. Turns out the best dealer to work with was here in my own back yard. Many sales people from other dealers tried working me over in the typical way, and some flat out lied to me. Judy at Mazda of West Ridge recognized this right away and was able to pleasantly get straight to the point without the smoke screens. The entire team was extremely pleasant to work with, from the receptionist to the managers. I can be a stubborn customer, but this team never lost their cool, kindness, or professionalism. They truly earned the sale.
