Mechanicsville Toyota

4.8
Overall Rating
Customer Service: 4.9 Buying Process: 4.8 Quality Of Repair: 4.9 Overall Facilities: 4.8 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.9


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Friendly, courteous & efficient
5
Richie on 11/24/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Friendly, courteous & efficient service ! I had a good laugh at the note left saying the techs had tried to keep Ms. Scarlet clean BECAUSE she wasn't clean when they go0t her !!

Great experience buying pure owned Toyota
4.8
Brian on 11/24/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 4

I find sales people straightforward and honest, not sugary sweet and slick. Fair prices and willing to negotiate from there. Nice people not pushy. I usually buy new but this top-of-the-line Toyota was in like new shape. Tony Jones great salesman. Did everything asked. Tanner sets the standards and keeps us coming back. This is our 3rd vehicle purchased there. Inconvenient location for us but we come anyway. No affiliation.

Excellent Service
4.7
Clyde on 11/23/2016
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 4

Appointment time was honored and services completed in timely manner. Additional work approved prior to start. (Don't have 20 words to say! Take what you can get!

Very efficient
5
John on 11/23/2016
Customer Service: 5 Overall Facilities: 5

On time, very efficient and friendly. Will definitely return again for service on my Avalon hybrid. Quality of work excellent

Great service, clean facilities
5
Karen on 11/23/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

They took the time to answer my questions, very friendly and responsive. Would highly recommend Mechanicsville Toyota to other people looking for reliable car care.

great service
5
Patricia on 11/19/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

It was quick and not a long wait took my car in for a recall only took 30 to40 minutes see I like service like that lol!

Quick Service and Professional
5
Daniel on 11/18/2016
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

Good service; kept me informed; very professional; called me to give me updates; clean service center; they were having computer software problems but figured it out

Great Customer Service
5
Jeremy on 11/17/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Mr. Chin went out of his way to ensure that my wife and I had a pleasant and positive first time car buying experience. He made us feel comfortable, confident, and he went above and beyond to truly give us the greatest deal in the city. Consider us customers for life!

Dealer excells in service and sales.
5
John on 11/16/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Salesman listened to what we were looking for, promptly set a test drive in motion and we were on our way. Both the salesman and the credit manager were professional, courteous and easy to talk to

Regular Customer
5
Cynthia on 11/16/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Quick check-in. I think it is a waste of time for you to require that I find twenty words, when the quick check-in was the basis for my review for this particular service trip.

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