Mercedes Benz of Catonsville
The sales agent was friendly and made us feel comfortable when We first met him. He was knowledgeable and very detail oriented. He answered all of our questions patiently and he was not pushy. He really made this sales a very positive and enjoyable experience for us and we will go back to him in a couple of years to make another purchase.
My husband and I purchased a 2017 Gla 259 4-matic. We are extremely satisfied with our new car. Our salesman (Rene Javois) was very patient in trying to please us. He is very knowledgeable, professional, and A-1 in class. We are so happy to have met such a pleasant young man. We were also impressed with the large selection of inventory and the overall cleanliness of the dealership.
I scheduled an appoint for the afternoon of a couple days ago at this location. When I got there, I waited for 10-15 minutes before being assisted, but given the fact that the place looked pretty busy, it was understandable. When I met with a service consultant, I was not happy at how he responded with a matter-of-fact mocking attitude for one of the problems I have and decided for me that it's not worth mentioning on the notes he typed up for the repair person. I end up having to reschedule another appointment to bring in my car instead of being able to leave the car to get service that same day; the car dealership at Annapolis was able to provide car service the same day when an appointment was scheduled. On the bright side, I brought in my car for service today and adviser E.A. was able to address my problems and was very friendly. I unfortunately forgot to bring up one of my problems from a couple of days that wasn't written in the notes, but was able to discuss it with another adviser when I picked up my car. The adviser I talked with afterwards and he suggested getting another appointment to look at my problem. Overall, I liked the service that was given to me today, but was very disappointed with not being able to have it serviced the same day as the appointment date and attitudes of at least one adviser.
I had a wonderful experience at the dealership in Catonville . The Customer service is one of the best I have received in my experience of purchasing a new vehicle. I am normally a difficult buyer and I always want to get a good deal in my business negotiations. So many sales persons often find me irritating and tiresome but I was amazed that the sales crew at Catonville were able to support me and carry a productive conversation with me despite my "decisive toughness". The sales person and his manager were friendly, professional, knowledgeable in their products, and highly skillful at negotiating their prices. I left the dealership feeling better than I came in. This is not only because I finally got my new GLS 450 Mercedes-benz, but because I met with an excellent and ethical customer service . The sales person and the financing officer offer me a very satisfactory service. As result I will not hesistate to refer my friends and family member to go and buy their cars at Mercedes-benz Catonville. Thus, I take this opportunity to thank Josh and Rene for their fantastic job. I am happily driving my new car .
Intake service advisers and techs immediately met my car in drive in service bay with out any wait. I have seen other dealerships make you wait. Being a busy professional this was something I picked up right away. Facility is top notch as I noticed they have the best selection in the area as well. My E400 AMG is a 2016 and when I am ready for another Benz this is where I am going to purchase my new vehicle. Which is about every 2 years.
The professional courtesy was awesome from my salesman. He explained every detail on my vehicle. I highly recommend this dealer for the purchase of a new car.
Came here for the first time with my car the guy Juan was so much help his customer service was great he made sure all my needs were met
I was looking for gal 250 (2016)we had very good customer service.i am so happy.
We want to commend our service advisor Mr. Robert Escobar, for again making our trip to the dealer for service a quick and comprehensive fix. Robert is always pleasant and courteous, but most of all, he is competent and responsible. We are impressed with the type of service that Robert offers and our experience at Koons Mercedes-Benz of Catonsville is that this standard of excellence is at the heart of this dealership. Thank you Robert Vittorio and Jean Santoro
I purchased a 2016 CLA 250 and within 1 month the car was totaled. I returned to purchase a 2nd 2016 CLA 250 and requested for 1 feature that pertained to power passenger seats, which apparently is not a standard feature for the above vehicle. The finance manager and customer sales representative made it appeared this Mercedes dealership was going to order the vehicle from Providence, Rhode Island during the recent snow blizzard. I made two trips with the hopes I could purchase the same vehicle with the 1 requested feature "power seats on the passenger side. I made a second trip after being accommodated with a loaner to find out allegedly the 2016 CLA Mercedes was delivered without the specification of what I ordered. Therefore, I was offered to purchase the loaner and every other mercedes on the lot, rather than the vehicle I assumed they ordered and received from Providence, Rhode Island during a snow blizzard. My auto shopping experience for the 2nd time around was worthless, and of course I was not treated like a valued customer returning to make a new purchase within loosing my vehicle after 30 days of ownership. I have learned never to put your eggs in one basket, only because my first purchased was successful. I will ensure to explore my options by using more than 1 dealership to weigh out my purchasing options.
