Mercedes-Benz of Chicago
I was looking for a Certified Pre-Owned Car and had a list of features am looking in specific. Once I have shown interest on the vehicle through cars.com , there was an apt and consistent followup to know my interest on the vehicle , its availability and my time to take a look at the vehicle. Brian was the one who I was working with and he made sure I stepped out of the dealership . I got the best car with exact features I need and for the reasonable price. I would definitely refer this to my friends.
Things got off to a slightly bumpy start but since exchanging email with the Business Manager I feel like Fletcher Jones MB of Chicago is actively involved in this sales relationship. I'm buying my car from Fletcher in Chicago, which is out of state for me. I can't make it to the dealer to do hands on, so I'm having to trust them. This level of trust is hard to just give, which made it very difficult at first. We'll see how things go over the next week when the car is delivered to me. I hope I don't have to revise down, but since the Business Manager got involved it's been making progress and smooth sailing.I think the only feedback I have beyond the problems at the initial engagement is; I would like to have seen my sales team being a little more technically enabled. There have been some challenges with sending pictures/images and short video clips via email or via SMS. In this day and age, that should not be a problem, but I'm also a Silicon Valley tech and live it every day so I realize that others are not going to be as up on tech as my peers are. The finance people are able to print to PDF and send purchase order info without any problems and I'd like to see the sales team also enjoy a more successful interaction via electronic methods... it helps cut down on phone calls or trying to make on-site visits and saves both sides time (when it works).The sales people here appear to work in teams which I think saved the relationship and gave us a chance to reset. Buying a car is all about the relationship. You have to trust the sales person and the dealer. That's not always an easy thing to do, so if you do find yourself looking for that specific car that an out of the area dealer, don't give up, someone else there may be able to step in and help.One thing I have learned from this experience is that margins on CPO are less than new cars, so if you're looking to bargain down the dealer, as I did, you may be surprised by the apparent lack of interest and/or success (or maybe I'm just a bad bargainer.
I just bought a new Mercedes Benz SL450 and Wesley Teicher, the gentleman who assisted me was extremely helpful and knowledgable. Loved my experience and would highly recommend Wes to anyone who is looking to acquire a new Mercedes! Overall the dealership made buying my 2017 MB SL 450 as easy as possible. I will be back if I need my next car. Thank Wes !
Even though the car sold before I got my chance to buy it, Kevin at MB Chicago was very professional, and his responses we very timely. Not everyone in car sales treats you with such respect... Thank you!
Smooth transaction ..beat the apr of my credit union .
The people were very nice and helpful. Showed us how to use all of the gadgets in the vehicle. Just wished that would have cleaned the car better. There was dirt in the wheel wells when we bought the car.
excellent service, very professional. Great experience overall
My experience here was great! Gorgeous facility and welcoming with drinks. For those that have kids, nice little play room for children to play while you look around for your next car. I came to upgrade my mother's car and Darius Dennis (312.628.4526 | ddennisatmbchicago.com) was our Sales Consultant. He was not only charming and friendly but very informative with the vehicles we had in mind to purchase. He was kind enough to explain all the latest features the truck I have in mind to buying. We took a test drive in both vehicles in which again, Darius explained in quite a bit of detail of why Mercedes is the leading engineering class of designers in vehicles. We successful upgraded my mother's car and I will be returning to see him when I upgrade my truck in a few months. High recommend seeking Darius as your Sales Consultant.
My experience was awesome. The car has meets all my expectations. I would definitely buy another vehicle from this dealership. My salesman was professional and courteous.
Our sales representative, Emil Johic, provided superior service. We met him on two occasions and he met all of our needs and provided all of the necessary information we required to make an excellent decision in purchasing an automobile that we couldn't be happier about.
