Mercedes-Benz of Collierville
The attention to the need of my car was great. The problem with the idling was found but still persists. I was verbally notified that during the test drive the car rocked or wobbled, it does and I did not encounter this prior to my bringing it in. My service advisor invited me to bring it back in for a test drive. I really like working with him he's very helpful. I would like to know what cause this movement but not at my expense.
Good service i will visit this dealer ship again i will shop a new car
The representatives, Christina and Cameron were awesome! They were thorough and professional-loved them! However, the greeting staff in the service department needs work. Upon arriving, it takes too long for someone to greet you and they don't officially greet you. I know what this type of service should look like due to my affiliation with other Mercedes dealerships. They definitely need a make-over in this area. I have had to pull up, get out of my car and walk inside of the service department and my first point of contact was a service representative-unacceptable.
Danny Taylor is the best Sales person in your team. My overall experience was not good because of the hand over of the car didn't go through proper detailing process. Danny himself didn't like the cleanliness after the service and also fuel tank was not filled in. Another sales rep showed me the features as Josh was out. I didn't get the spare key yet because it was with someone else which means nobody cared to keep manual, spare keys etc together to hand it over to the customer. On the windshield of the car on driver side there are several pecks which was not caught prior to purchase of the vehicle. So not sure how did it pass the certification. While closing the paperwork finance manager was in rush so he didn't even let me sign on the papers properly as he was pulling those off very fast. In short I had imagined a different level of experience but only Danny Taylor took care of things that are within his reach. I am asked to drop off tthe car again for detailing and few other issues to be fixed - push button was not working so it got fixed and now touch pad is not working.
It always a pleasure when I come to Mercedes of Collierville.
Shawn in the Service Dept was exceptionally professional, calm, and reassuring. He was in constant communication with me and I was able plan my day efficiently. I thoroughly enjoyed working with him. I would highly recommend MB Collierville Service and I would definitely highly recommend working with Shawn.
Sabastian is a very responsive and attentive advisor. With more experience, he's destine to become a great asset to MB Collierville.
100% everyone was professional, pleasant and inviting.
The service department need to improve communication with customers when vehicles are ready. You receive a text from the dealership stating to text/call this number for a status update on your vehicle. I called and texted the number texted to my phone and never received a response. I then called my service representative and received her voicemail, I left a message and my call wasn't returned until two days later.
While every employee was nice and helpful I had to return after my first service visit to repair broken pieces on the steering column made by the detail crew. Upon picking the car up (the second time) the sunroof was not working properly (as I pointed out when I brought the car in). Also there were sticky cup rings/smears on the interior that had to be cleaned before I left. It's the details that are getting overlooked.
