Mercedes-Benz of Easton
Eric made the process of buying a car at Mercedes of Easton a very comfortable and headache-free experience. He has always been available following my purchase if I have additional questions about my CLA250. I would not hesitate to buy another vehicle from Eric in the future.
Both the dealership and Eric Gray have provided me with courteous and professional service with respect to both of my transactions involving Smart vehicles. In addition, my experience with the service has been both professional and courteous.
Car Service. You pay for it. You really never know if the company responsible for your service is truly the best company or provides the best service, but when you finally do decide to pay for what is advertised as the best exceptional service, you are supposed to be glad you did. In an emergency situation, I selected Mercedes-Benz Easton as my service provider and was hoping to receive "high quality" service as they advertise. I was told the periodic (once every 1-2 months) vibration and the check engine light to my E350 Benz was coccurring because the spark plugs were dirty and I needed new spark plugs. When I asked if they diagnosed correctly and how they knew, the service advisor, Brent Johnson, shared the computer in the Mercedes tells them exactly what is wrong and it records every warning signal. He told me the service I paid for has a 12 month warranty. Several month later, my car began to do the exact same thing (vibration and check engine light). When I call Brent Johnson back and shared, he told me to bring the car back in and shared again it's under warranty. Although the car is doing the exact same thing, Brent Johnson share that the actual problem is a coil problem. Needless to say I questioned why/how did they misdiagnose and charge me for a service that wasn't the issue. Now you all know what was said! I don't even need to say for anyone who ever experienced car service at Mercedes-Benz Easton. What has made my experience even worse is the phone conversations I had with their Fit Operation Director (Scott Morrison) and service Director (Ken Bennett). Both attempted to do the normal "fast talk" not let the customer talk tactic. You know the one they often do on women and this is the why women often ask a man to go with them for service or to buy a car. In talking with Scott Morrison and sharing I was still awaiting his call to my written correspondence I sent over a week ago, he stated he received my e-mail but the attachment went into his spasm. I'm not a computer expert but receiving the email and the attachment going directly to spasm doesn't sound right to me. When I tried to share my concern, Scott Morrison refused to allow me to talk and he talked over over me. As he did, he lied saying his staff didn't have records of my vehicle. When I checked him and he realized I knew he was not being truthful, he became more arrogant, told me to take my car somewhere else and he hung up the phone on me. I am a very displeased customer and feel as thought I have been xxxxx by Mercedes-Benz Easton! The total disrespect is alarming and disturbing!It is my hope that owner Steve Germain doesn't approve of such behavior and service. I hope to hear from Mr. Germain or a representative from his family.
Eric did a great job finding me a car I liked and could afford. He had to have a lot of patience with me as I'm a very picky person and he came through for me with a car that I'm happy to drive. He was able to answer all my questions and would go out of his way to find the answers. The financial team blew me away with a great loan. I truly walked away with an experience better then what I had expected. I'll be sure to recommend this dealership to anyone looking for a car and Eric specifically. Thank You!
Eric helped us buy our new G55 AMG. He was an absolute professional and even drove to our house to expedite the sale! We will definitely buy from this dealership and with Eric, again. He should get an award!
When I first started looking around for a new car I checked a few different dealerships and met a few different salesman. Eric stood out from all of the rest! He listened to what I wanted, and found the best 'fit' for me. Many of the other salesman seemed to want to push me into what "they wanted" me to buy, rather than listening to what I wanted in a car. He was very "low pressure" and made me feel comfortable. In the end we were able to work out an EXCELLENT deal, and I am very happy with my decision. I would, and already have, recommend him to anyone looking to buy a car, you will have a great experience!
I just had my car serviced at the dealership, I had purchased the vehicle at another dealership near Cleveland. Andrew Culver went above and beyond to fix an issue I was dealing with about my service contract. Malachi Mustafa, I want to thank you for helping me. My next purchase will be with Mercedes- Benz Easton
Eric Gray was terrific! He took care of every detail and was very professional ! The whole process was seamless and easy! Oh, and the car is amazing too!
I recently purchased a used Mercedes E-Class from Mercedes-Benz Easton. Eric Gray worked with me through the process and was very helpful and courteous. He answered all my questions and worked with me to get the best deal. I appreciate that Eric did not pressure me and worked with me to make me comfortable with the deal. Thank You Eric
Gave us a very low price on our trade-in and was told my the Sales Manager that they would have to put $1000 in it before they could put it on the lot. This was a 2 yr old Prius with 12000 miles, always kept in a garage and immaculate. I wonder why dealers do that???? They lose sales. We bought from another dealer that was very fair and honest.
