Mercedes-Benz of Gainesville
I just drove my 2016 E350 home and love it. I found the team at MB Gainesville delightful to work with. Angela Monroe, the sales consultant was patient and pleasantly persistent on my behalf. She took the time to find out what I wanted (a late model, certified, pre-owned E350) and what I was willing to spend. She stayed in touch to let me know when vehicles I might like were available and it paid off. I have a car I love at a price that is fair for both me and the dealer.
The customer service was great! The first person that I encountered was the secretary, who was very pleasant and welcoming and from that the service escalated to Matthew Sloan who was marvelous, full of knowledge and he aimed to please and my last encounter was with Gary Martin for financing, whom was very helpful, professional and informative. My overall experience was excellent!
As usual the service was great. What else do you want?
All aspects of service has been extraordinary. If you like personal service it does not get any better than what you will receive at GNV Mercedes. Mike Potteiger was better than excellent working me through their busy schedule and some instances not charging for quick fixes. Matt Sloan has been very attentive since our last purchase. Scott Stephens, the best popcorn popper in GNV, is always available when we are in the far reaches of the ranch with a flat tire or dead battery. These are guys you can depend on every time.
Personal service is delivered by all that I have had the pleasure of working with over the decades. More recently Mike Potteiger in the service department has been most helpful on the decision making process with the E350. Mathew Sloan has gone out of his way in preparing the groundwork for a new acquisition. Scott Stephens has been with me for over a decade. No matter what could happen in the far off distances to the ranch I know Scott will be there for me. Scott went to great lengths to find just the car I will purchase going forward. Besides he is as good a corn popper you will find in Gainesville! If you like unsurpassed personal service this is the team!
We purchased a GLK350, the dealership had used it as a service car for one year. We decided to purchase an expensive warranty for the car. After some time we decided we needed a bigger SUV and nothing was available at the dealership. We were told the value of the refund entitled to us and were advised that it would take approximately 4 weeks to receive. We traded in and notified Gainesville on August 29th that we no longer had the car and have still not received the money. Calls are made to the dealership to sales managers, they are slow in contacting us so we called the corporate office and were advised the dealer had the money October 1st. Sales was wonderful, service satisfactory, but this situation is unsatisfactory and we would never deal with them again. We are taking about a $2000 refund, very surprising for a quality car manufacturer such as Mercedes to not satisfy their customer. Loved our car, would purchase another in the future, but not from Gainesville.
My first impressions of this dealership, upon entering, we're very warm, welcoming, and relaxed. Matthew had the Mercedes ready for the test drive when we arrived. He took extra time, going over the many features. Never at any time felt pressured. Very personable. And financing (my least favorite part ) was essentially stress free. Thank you for a positive experience
No high pressure sales. Spent extra amount of time reviewing features. Very concerned about customer satisfaction in sale and follow up concerns.
Had a great time at Mercedes-Benz of Gainesville.Mathew Sloan made the process of buying my first Mercedes a pleasant experience.
We were looking online for pre owned car and came across one that caught our eye. We called the dealer and Angela Monroe was communicating with me back and forth regarding condition of the car and loan application. She sounded very honest over the phone and we have basically sealed the deal before physically seeing the car /we leave 2 hours away/. I had to depend on Angela's opinion and honesty regarding this vehicle condition. We were very pleased upon arriving to meet Angela and just to confirm that this vehicle looked exactly as Angela had described. Very honest and professional approach. We left the dealership with a new car. We would like to thank Angela Monroe and the team to make this happen.
