Mercedes-Benz of Greenway
I absolutely love my sales person Surender Kamnani! He sold me my first Mercedes in 2005 and based on that experience, and this one, he will always be my Mercedes representative for as long as he's there. He's is patient and honed in on exactly what I wanted even though it took a few days to find. Surender is very knowledgeable about the product/services and company and is a true asset to Mercedes Benz of Houston Greenway. The ultimate in customer service!
Awesome car buying experience! David was very personable and knowledgeable. I will definitely be back to purchase my next vehicle.
Got my vehicle in and out in the same day; very professional.
Customer Service Representative Jessica Naegele is friendly, knowledgeable, efficient and is an asset to Mercedes-Benz of Houston Greenway
I bought my certified pre owned Mercedes S class in 2014 from Mercedes Greenway in Houston, I also bought an extended warranty on the vehicle .Recently a week ago I called the Mercedes greenway to enquire about my warranty that how much time or miles I have left on my car , so that I can add more warranty, that's where I encountered the worse customer experience of my life , I called and tried talking to Christne an operator to give me someone who can help me with a simple question on how much time I have left on the warranty , just wanted to be proactive . First she would toss me around to a voice mail , I called back again and explain that I really need to talk to someone who can answer a simple question for me on the warranty, but somehow the phone will disconnect mysteriously, I called back again and she said there is no one available in the finance department, to me that was kind of odd, NO one available in finance dept!Anyway she took my number and she said she will have someone concerned call me back soon, I gave her my cell number, name and the vehicle details.I also told her that I have another quote from outside on the warranty that iam working on , and wanted to see the rates for a new warranty from Mercedes . But against her words I recieved no call from Mercedes of greenway for a full 24 hours. I was shocked , I called back again after 24 hours and raised my concern with another operater Cynthia , same thing first she will make me wait for minutes and the phone will disconnect , then when I called back maybe the 3 Rd or 4 th time , I got a tired of this attitude of the greenway people. I told her today no matter what happens or how many times I call , I am going to get an answer to my very simple question .Then she finally transferred me to this one gentleman Kevin in the finance department, this guy turns out to be another character, as soon I told him my concern that I have trying to ask a simple question and some new quote on my vehicle warranty, he responded with an attitude , saying , Sir I am with some customers, and the only reason I picked up the phone was because I had to., and it's rude for him to talk to me while the customer in front of himI told him Mr Kevin first of all I don't that you were with a customer and surely I don't want to cut in the line , but I have been leaving my number and no one has the curtosey to call me back, I told him my question and gave him my name and number and vehicle details , he said and promised to call me back as soon as he is done with the customers Infront of him.BUT NO CALL!!!!It's been 4 days and I have not recieved any call from anyone from Mercedes of greenway , such level of poor customer service is shocking , it been almost a week and I have not gotten the answer to my query.I wish I had not bought a car from them, they are all so nice when you are buying a car from them but are truly non proffetional when it comes to after sales service. I will never , never recommend any of my friends to go to this dealership, and I have a tons of those. . Today I will personally go to Mercedes of Sugarland to ask the details that I need. I don't want to deal with Mercedes of Greenway , ever again.Irfan Fazal
Had to replace my car pretty quick due to being in an accident and was looking at CPO inventory in and around Houston and Dallas. Really wanted a 2014 0r 2015 E350 with lighting package, white exterior and leather and Lauren Leal in their internet sales division was very prompt in getting back to my questions. The car must have just been added to the inventory, Lauren confirmed its features and availability and I reserved it online for 48 hrs with a refundable $250 deposit. Joseph Garcia called me an hour later, introduced himself as the salesman who is going to be helping me and gave me additional info on the vehicle. He sent me the auto packet as requested which had all the info on the vehicle including carfax, service records, CPO inspection and maintenance work done on the vehicle. Kept me updated on the CPO certification process, detailing, cosmetic work and met him Friday morning to look at the car and hopefully pick it up. Car was still being worked on for cosmetic reasons and when it was ready, both Joseph and I were not satisfied with the final results and instead of making me wait another 2-3 hours, he arranged for a E class for me to use for the day and promised me he will call me when it is done right and then I can come by to pick it up. As promised, he called me the next day, said it looked perfect now and so drove down, exchanged keys and was out the door in 5 min. Things do go not as planned and I always look at how the seller responds to those situations and Joseph Garcia and MB of Greenway came thru with flying colors. They even honored the 0.9% interest rate that I mistakenly stated as being offered by MB- I was wrong.Would not hesitate to recommend them or use them again.
The staff especially our sales man John Paul Puente, was very professional and straight forward. He was very patient. We had a great experience. This is our second car from this dealership and both experiences were amazing.
Sales guy Harshad Patel was very helpful, he was not very "pushy or forceful". Explained very well all my questions about features, had excellent knowledge, he let me make my own decision in what features I want and let me take my own time.
My fiance and I recently bought a new E 300. Rokan the salesman was very knowledgable and friendly. The facility was immaculate. The sales process was fast and easy. They even had Mohammad, a member of the tech team, sit in the car with us to show us how to use the technology/features. Overall I think it was the best car buying experience we've had.
We bought a 2011 BMW 7 series and had a great experience. The facility was very clean and the entire process was as efficient as possible. The best part was the sales man was very knowledgeable and did not pressure us at all.
