Midland Ford Lincoln

4.7
Overall Rating
Customer Service: 4.8 Buying Process: 4.7 Quality Of Repair: 4.8 Overall Facilities: 4.6 Quality Of Work: 2 Friendliness: 2.2 Pricing: 2.8 Overall Experience: 1.8


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Great Service from Used Sales Manager!
5
MJerry on 10/18/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

I purchased a used 2013 Chevy Malibu from this dealership in April of 2016 and by September of 2016 the car was overheating and fans were blowing loudly even when the car was shut off. The Service Dept. wanted to charge me more than $300 for the repair even though I had purchased the best warranty available to me. I asked the Used Sales Manager, Zach Counts, if there was any way he would cover the cost of the repair so long as I was willing to pay the deductible on the warranty. Since we had only had the car for about 6 months I knew that this wasn't a problem we had created, and had to have been forming before we purchased the car. Even though Zach wasn't the Used Sales Manager at the time we purchased the vehicle, he understood our situation and was willing to help us! We paid our $100 deductible, and Zach took care of the rest! It's so important to have a willingness to work with your customers in situations like these and we are very grateful for the excellent customer service that was provided to us by Zach Counts, the Used Sales Manager at Midland Ford Lincoln.

Poor Experience - Dealership or Salesperson?
2.5
Tim on 07/08/2016
Customer Service: 1 Overall Facilities: 4

It takes a lot for me to write a negative review. I give the benefit of the doubt that the person(s) were having a bad day, etc. However this situation is completely unacceptable. I waited a couple weeks to calm down and write this review based solely on facts and not let the immediate emotions into the situation.FACTS: 1) Set up a reserved test drive of Navigator with Janelle Joslin for June 27; 2) Inquired about having our 2013 Regal looked at for a trade value; 3) Arrived at dealership at time agreed upon; 4) Janelle said she was finishing up with another customer (just a few minutes) and to wait in lounge area; 5) After sitting for 20 minutes with NO updates from anyone, we went outside to find another salesperson; 6) No salesman would help since we made initial contact with Janelle; 7) After waiting an additional 10 minutes, Janelle finally came out with the keys to the Navigator; 8) Another couple drove in to dealership and started looking at the Navigator (arrived AFTER we were there for our RESERVED test drive); 9) Janelle and the other salesman went aside, and she gave the keys to the other couple; 10) While waiting, we test drove an Explorer (too small); 11) Upon return, we learned the Regal wasnt looked at yet and the Navigator was still out; 12) We were told to wait in the lounge area; 13) After about 10 minutes, the Navigator came back; 14) We were then told that the people might be interested and therefore we couldnt drive; 15) Since we were there we decided to wait for the trade value; 16) After another 40 min and the car not being touched, we went to get our keys and head home. I lost money by leaving work early to take a scheduled test drive in a vehicle that Janelle had the keys for, only to watch her hand the keys to someone else who arrived AFTER us (but while we were waiting on Janelle). Shouldnt the policy be that they tell the other couple that we get to take it out first since we inquired and had set up a test drive and arrived at the promised time? How is it our fault that Janelle was occupied with others? The lack of updates while we sat in the lounge is completely unacceptable. We have now decided to purchase a new vehicle, which will be over $60,000. We havent purchased yet, but will be doing so in the very near future. I know $60,000 isnt much to the dealership, but this will be an easy sale for someone. Earlier this week, I also received an email that was scripted to make it look like it came from Jim Wilson (owner). It had lines such as I would like to personally thank you but there was no personal about it. When they sent it to me, they forgot to remove the salesman email signature, so after the Jim Wilson signature, you scroll down a few lines and you see Janelles signature. Just lack of paying attention to detail. Never an apology for wasting our time-just a comment when we finally went to get our keys they were light manned (even though they assured me that they would look at the Regal).). Jim Wilson and the entire Midland Ford Team should be embarrassed about this experience. With the positive reviews that Midland Ford has received, I hope this is an isolated event. Maybe it is more of a reflection on the salesperson than the dealership (I have seen other negative reviews specifically referencing Janelle). Note: the other couple bought the Navigator that was supposed to be held for us. Since Midland Ford made the sale, I am sure they dont care about the tactics involved. . Janelle KNEW we were specifically looking at the Navigator and wanted a trade evaluation. She KNEW the exact time we set up and KNEW we arrived as stated. She KNEW the Explorer was not what we wanted and were only taking it out while they were supposed to review the Regal and while we waited for the Navigator to get back. These are the FACTS. Before we return to Midland Ford, I need assurances from MANAGEMENT that this will NEVER happen again.

Unbelievable.
1.6
Jackman on 04/06/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 2 Pricing: 3 Overall Experience: 1

My wife and I were returning customers to Midland Ford. I was looking for a 4x4 pick up. Unscheduled an appointment with Janelle to look at a diesel with a 2007 gasser as a back up. She told me, after the test drive, that the finance company bwanted five thousand more to make the deal. I said no and then asked to look at the 2007. Janelle came out and said that it was sold but still on the web site. She steered me to a 2004, bright yellow F150.It was awful but it had only 64,000 miles on it. I test drove it and agreed to the purchase. Janelle told me tongo home and wait for the approval. I waited most of the next day and for the call. She told me there was food Ness and bad news. The good news was that I got approved, but the bad news was they were holding the truck for some one coming from out of town. I told them that I was backing out of the deal. Janelle could not understand why. I went to Feeny Dodge who wrote me for 2012 beautiful truck. I went back to Midland Ford to get the title to my trade in. Zack tries to have me leave without it. He said to have Feeny apply for a lost title. I was furious and refused. About an hour later, the sales manager gave me back my title and apologized for handling this so badly. Up to this point ever one else lied, but not him. I told them about the Dodge that I was buying and left. The next day Janelle called me and said that they had got me approved on the 2007 that was supposed to be sold.suddenly it was back. I passed on the deal and took my Dodge deal. Glad I did. I will never go back to Midland Ford again.

Laura from Mt. Pleasant
5
Laura on 01/20/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

BRITANY WAS GREAT and worked with me to get exactly what I wanted and would recommend to my friends and my customers

STAY CLEAR OF THIS DEALERSHIP
1
thesub on 10/21/2015
Customer Service: 1

We had been long-time customers and purchased 4 vehicles through this dealership. Bought a used F-150 pickup from them along with several new/used Lincolns and a new Ford Explorer. With the purchase of the F-150 (low mileage) we purchased their 'premium' extended warranty. Don't waste your money. Our transmission went out at less than 65000 miles and they tried to charge us more than 3X what any other repair service in town charged. Told them we thought it was still under warranty, but told no, so when we told them we were taking it to another repair shop, they told us we owed them just under $100. We will not buy another vehicle there EVER!

Terrible service
1
thesub on 10/21/2015
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

Bought a used F-150 with their 'premium' extended warranty. Not worth it! Transmission went out at less than 65000 miles and they were going to charge us more than 3 times what anyone else in Midland would charge. We have purchased 4 vehicles from them over the years and will NEVER buy another. To add insult to injury, they told us we had to pay them another $100 to get our vehicle back and take it to a transmission shop.A Former Loyal Customer

Best Salesman Ever!
5
Ben and Eileen on 09/17/2015
Customer Service: 5 Overall Facilities: 5

9-16-15 Bought a beautiful Ford F150, but the bonus to buying the vehicle was the superb efforts of the salesperson -- Steve Broulx! We could not afford our first choice, but through his encouragement he assured us that he had many options available to us to meet our needs. Steve is the benchmark for salespeople! Not pushy, extremely knowledgeable of the products, and very sensitive toward the buyer's needs. He is absolutely invaluable to the dealership, in our estimation!! Because of his efforts and expertise, we decided on our 2015 F150. He sells new and used vehicles. If you are looking to buy, it is a must to see this gentleman. He is not a relative, just an excellent, excellent salesperson. We had to opportunity to meet with the owner, Jim Wilson, and the sales manager, Chad Wilson. They both took a personal interest in our purchase and us to make sure we were totally satisfied. Can't say enough. Ben and Eileen Gutierrez

Best Salesman Ever!
5
Ben and Eileen Gutierrez on 09/17/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

9-16-15 Bought a beautiful Ford F150, but the bonus to buying the vehicle was the superb efforts of the salesperson -- Steve Broulx! We could not afford our first choice, but through his encouragement he assured us that he had many options available to us to meet our needs. Steve is the benchmark for salespeople! Not pushy, extremely knowledgeable of the products, and very sensitive toward the buyer's needs. He is absolutely invaluable to the dealership, in our estimation!! Because of his efforts and expertise, we decided on our 2015 F150. He sells new and used vehicles. If you are looking to buy, it is a must to see this gentleman. He is not a relative, just an excellent, excellent salesperson. We had to opportunity to meet with the owner, Jim Wilson, and the sales manager, Chad Wilson. They both took a personal interest in our purchase and us to make sure we were totally satisfied. Can't say enough.

Car Purchase
4.7
flncan on 08/14/2015
Customer Service: 5 Buying Process: 4 Overall Facilities: 5

I found a 2010 Mercury Grand Marquis at this dealership on Cars.com. We drove 350 miles to Midland Ford and bought the car. Great people to deal with and I love the car. It's a crime that Ford quite making it!

2016 Ford Explorer
4.3
Teresa Millar on 07/28/2015
Customer Service: 4 Buying Process: 4 Overall Facilities: 5

Mark, Wes and Ron were all fantastic! As this was my 3rd vehicle purchase through Mark and Midland Ford, assuming Service after the Sale is as good as the sale itself, I'm sure I'll be back again!

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