MINI of Knoxville
I've bought 2 cars there myself and referred about 5 friends there including my own mother. As part of the Grayson Group they definitely live up to their good reputation.
vehicle brought in for service (check engine light is on). they were very nice and took us back to show us what needed fixed. then called to tell me there was another repair needed. fine. over $2500. later, picked up car and problem exists that was NOT there when I dropped it off. NOW they want close to another $3,000 to fix that! questioning now if one of the parts replaced was even necessary. they were willing to cut repair cost in 1/2 . I believe I'll just take it somewhere else
excellent knowledge of product Duncan Taylor was very thorough and informative on my 2014 mini cooper although I owned 2 previous minis he explained all the upgrades on the 2014 Jeff the used car manager was extremely helpful with my decision to purchase my miniThank you to everyone your service is greatly appreciated
I WILL NOT RECOMMEND ANYONE BUYING A CAR FROM THIS xxxxx CROOKED DEALERSHIP!!!I really wish I could give negative stars.....We purchased a 2004 vehicle (not a mini cooper) with 80+k miles on it.....During the buying process....our "sales" guy Travis had awful communication. He was given $500 to hold the vehicle for sale as we live out of town. a few days later, my boyfriend realized that the $500 had not come out of his account yet and had heard nothing from Travis. We weren't sure if would were going to pick up the vehicle Monday or if it was sold from under us. I called the online sales person who originally listed the car (the only person with some sense) He was very nice and was able to tell us that the car indeed was listed as sold under the computer system in our name. And that Travis does not answer customer calls on his day off.After the purchase was final, a few weeks later, our vehicle starter started acting funny (would click a few times, then finally start). The breaks began to lock up and were red hot. And then the vehicle over heated after idling for a short amount of time in the parking lot.After a few tries at calling the dealership to get it back in under warranty, he brought it into them. The shop has had the vehicle for a week now. My boyfriend has called them everyday....no answer back to what is going on with it or if they had even started working on it. Finally Thursday...the good for nothing receptionist told him "it should be done this afternoon for you to pick it up"....he went....not done. Travis tells him, it'll be done tomorrow (Friday). Boyfriend calls four times Friday. Receptionist dropped his call once. Transferred him to service department finally, service department tells him he needs to talk to the used car service department, transfers, call is dropped. Calls back, asks receptionist to speak to 'used car service department', she tries to transfer him 3 times....again, call is dropped. Travis texts him that afternoon (because apparently professionals text their customers now) finally and says your car should be ready later this afternoon. Boyfriend gets to the dealership, asks where the used car service department is....SAME receptionist on the phone earlier says "we don't have a used car department.... Finally he gets to where he is somewhat supposed to be and of course, Well it should be ready MondayHe gets there Monday.. Itll be ready tomorrow.He asks for a print out of the front to back top to bottom inspection the dealership did prior to selling him the vehicle on it was 4 things, one being that they topped off the anti-freeze, which brings me to the next problem we had a week later. He had to get the waterpump replaced. MINI wouldnt take responsibility for it and said the only reason why they spent $3000 on the rear end situation was because it was a safety issue. Now another week later, we are told that we need a whole new drive shaft. This is only 5 weeks into us having the jeep, and with it being in their shop for a week. So my boyfriend calls the dealership and of course, no one is available to talk to him. He left a message with the manager Friday morning (they are open on Saturdays as well) and it is now Monday and havent heard a word from ANYONE at the dealership.AGAINI WILL NOT RECOMMEND ANYONE BUYING A CAR FROM THIS xxxxx CROOKED DEALERSHIP!!!If this problem does not get resolved, the next step will be going to the BBB as well as getting a lawyer and acting on Tennessees Lemon Law.
I recently bought a 2016 cooper s 4 door! I loved the dealership's atmosphere and Ricky was awesome! If you want the best deal and service head on down to Mini of Knoxville and ask for Ricky! He's honest and works hard to get you the best deal:) I will be a Mini driver for life:) thanks Ricky, and Mini of Knoxville for a great experience getting the car of my dreams:))
Dustin was awesome. He worked hard to finalize my deal. I couldn't have been happier with the process, all-around. I will buy from this group from now on.
Great Service. Got the car I wanted at a fair price with a great maintenance plan and Warranty. Rick Culotta was great to work with.
My husband and I were referred to Mini of Knoxville by my sister. Tim was the one to assist us. He helped us find exactly what we wanted and insured it was in our price range. In the past, we have dealt with car salesmen who have been pushy, but Tim never made us feel pressured at all. This was, by far, the best experience we could have hoped for! Tim surpassed all our expectations and we will certainly be visiting him again when it is time for an upgrade!
I went to Mini of Knoxville looking to trade my car in and I must say I am pleased with the results. My salesman Rick Loy took great care of me. The whole process went quick and easy! I must say when the time comes to get another car, MINI of Knoxville will be my choice to go to!
My husband and I have always wanted a mini cooper countryman. We went to mini of Knoxville and found the experience very enjoyable. The sales staff was very knowledgeable and the selection of countrymans was very good. Tim was very helpful thru the process and even after as we have had some questions. All in all it has been a tremendous experience and we love our car!!!!
