Minuteman VW

4.9
Overall Rating
Customer Service: 5 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 4.8


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The worst experience ever.
1
Debbarh on 08/29/2016
Customer Service: 1 Buying Process: 1

Don't make a deal with these people ever!They will use petty sales techniques, cheap tricks, and false promises to get you where they want and get to your pocket.I had a really good deal with Mazda, so I sent a respectful email to Minuteman VW saying that I was not going to go with their offer and I was going with a competitor.They reacted with a new offer and convinced me to cancel the other deal I had, which I was not very comfortable with. As soon as I did that and sent them the documents, they had second thoughts on the price, and changed the model of the car we agreed upon, and made it sound like I did not understand them correctly, when I have clear emails for their offer!!!

Great experience.
5
Chloe on 07/01/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I had a wonderful experience. Staff was very knowledgeable and helpful during the process of buying my car.

Routine service at 240K miles
5
Charlotte L. on 06/20/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

Minuteman VW works to make certain it's service is topnotch and customer is completely satisfied. If it isn't, they bend over backwards to rectify the situation. And then they stay aware of past to make sure that it never happens again.

Outstanding Customer Service!
5
Susie Putnam on 06/18/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

Derek, my customer service representative clearly explained the problem with my car and kept me informed on the status of the repair to my Jetta. I knew my car was in good hands. It's always a pleasure working with the service department at Minuteman VW.

Excellent service
5
Dottie Slattery on 06/18/2015
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Excellent service, extremely friendly & knowledgeable staff.2nd time having car serviced at this shop. Very happy with my experience here.

Extremely Happy with Salesperson and Purchase
5
Tim on 06/15/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Tim Bishop was great! My wife and I may have been difficult on occasion but he was very accommodating. We were extremely happy with his service and appreciated all his assistance.

Quick and Easy
5
Dave T. on 06/15/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

Prompt service w/o an appointment, first scheduled maintenance on a car new last fall.

Oil Change
5
No on 06/11/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

I don't feel the need to write a review. The experience was very good.

100k service for 2009 Passat
4.3
Happy Customer on 06/09/2015
Customer Service: 5 Quality Of Repair: 4 Overall Facilities: 4

Another good experience with my 2009 Passat and Minuteman VW. They were flexible with the arrangements, communicative with the required additional items, and the wash and vacuum is always a nice touch.

New VW Passat Lease
5
JD on 06/08/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

this was a fantastic purchasing experience and i could not have asked for anything more they did everything in their power to make me feel comfortable and give me the best deal they possibly could. I would encourage anyone in the area looking for a VW to give Minuteman a try you will not be disappointed.

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