Modern Toyota of Boone
We are from Florida, experienced check engine light. The mechanic who diagnosed the problem found two hoses had been switched inadvertently. The repair work was done in short order with minimal expense and time. The service reps also were courteous and informative. We're very glad we placed our trust in these people.
Overall great experience. Salespeople were friendly, patient, and knowledgeable.
Having moved to the NC mountains, I was in need of a 4WD truck. Robert E. helped me. It took me far longer to get through the purchase process, but only because I wasn't sure what I wanted. Robert was very patient and knowledgeable. I left the dealership feeling great about the whole process and with the truck of my dreams. I will buy from Modern Toyota again.
Paul and everyone was awesome at Modern Toyota in Boone! My 1st experience of buying a brand new car, RAV4!! Thanks!!
I got there at 6:00 and left at 8:00 with a new ride anytime i buy a new vehicle i always have my guard up and i told them my price a little bargining went on not much told them i could do this ( i traded in a 07 4runner) and the deal was done. Robert was my sale person he was a nice guy
My Honda Pilot lease was expiring in August 2016, so I went to Modern Toyota to look at a 4Runner to lease. I met Robert Ellsworth, Sales Associate, who showed me a number of vehicles and gave me some lease and purchase options. He was outstanding: very professional, courteous, knowledgeable and no pressure tactics. I reviewed the options and returned to the dealership two days later to discuss specifics. I ended up leasing a 2016 4Runner Limited during that visit. The entire process was pleasant and timely. Robert introduced me to Lori who set up many of the new technology features on the vehicle and gave me a detailed overview of all the systems features and functions. Both Robert and Lori were wonderful. The entire process was painless and pleasant. The new dealership facility was also nice.
Wonderful and easy experience. They were stoic negotiators as I would have liked to gotten more on my trade in but they were friendly, professional and easy going. The new facilities are fabulous and yes I love my new car!!!!
We had a great experience at Modern. The staff was great as well as the finance and management. We couldn't have been happier.
thanks to the staff at Boone Toyota my truck buying was made very easy. thanks to mr. Hodges for helpful no pressure sales.
I had to take my 2006 Toyota 4runner in for service as the four wheel drive system was not working correctly. I scheduled an appointment to bring it in for a diagnosis with Brian Sigmon. After checking the vehicle out they discovered the problem was a faulty actuator. I was thinking this is something that would have to be ordered and probably take weeks to get in and then fixed especially in the dead of winter. But to my pleasant surprise Brian said they had the part in stock and that the service tech Chris could go and fix it that same day! Even though they did run into a couple of unforeseen snags the team work non-stop until the four wheel drive system was completely repaired and working flawlessly. Brian and Chris stayed in constant contact with me during the whole process which ended up taking a couple of extra days. I was provided a rental car so it wasn't a big deal that it took a little longer because their main concern was making sure everything was working correctly. After all it is a 10 year old vehicle so I was not surprised that they run into a couple of extra problems. The most important thing to me is the amount of time and care the whole team put into the vehicle and myself. In the end I was extremely impressed with the level of professionalism and courtesy that I was treated with by Brian and Chris along with the rest of the service department team. Modern Toyota of Boone should be very proud of the entire staff they have in the service department and I would highly recommend anyone to stop by and see them for all of there service needs! Thanks for your time, Richie
