Morong-Falmouth

My wife brought in a Miata with only 44,000 miles that had a battery that would not hold a charge because it had a parasite in it. It only needed a battery replacement. The car is only used in the summer is always garaged when not used. Her bill was $547.24 because they replaced a 'worn' SERP belt which should have lasted 70- 100,000 miles and did almost an hour of 'diagnostics' on the electrical system that wasn't needed. The prices quoted on the internet for these services is $325.00 even if we did need them which we didn't. I spoke to the service manage and he would only give credit for a future oil change. Don't go there.

I'm a current VW TDI owner who is doing a buyback. I have had 2 VWs and loved their driveability, comfort, and ability to purchase them in a manual transmission still, as I love to row my own gears.I contacted Morong first via the internet expressing some interest in driving the 2017 Golf Sportwagen, and a Mazda CX-5 (though they didn't have one in a manual, I just wanted to see how they drive). Ashley was great, and we set up a time for me to swing in the following day.I arrived (amidst a solid rainstorm!) and met with Dan, my salesman. Both cars were ready for my visit. Dan and I took both for a spin, and we talked car shop talk. It was quite fun. After the drives, we sat down, and there was no pressure. I explained to Dan that I was still shopping, and actually had an appointment the following day at a different dealer. No worries, but I'll see what we can come up for you in terms of a price, I was told.That evening, after batting some things around with my wife, I found some extremely low prices for manual Golf sportwagens at a dealer in MA. Just for the heck of it, I emailed Dan that evening asking of they might be able to match it. The following morning, I was informed yes, and sent a total bill with taxes, etc included. Everything honest and upfront.We went in, met with Dan, closed the deal, and drove off in our new GSW. Dan has since followed up asking how everything has been and if we need anything.This was by far one of my most pleasurable buying experiences. Thanks to Dan and all at the Morong Falmouth Team for making buying a car easy and actually fun (and saving me a drive to MA!!)

When I called for my 55k checkup I was first quoted $686, I asked why was it so much, she then changed the price to $368 and then again $268 along with telling me what would be performed. When I brought my car in yesterday I received another price, and half of what was told would be serviced. The didn't ever clean the car. When I spoke to the service manager he told me that he can pull the car out front if I didn't like it.I then called the owner of Morong, he was a little more help as he spoke to the service manager but when I went to pick up my car the manager was more rude in person than over the phone. The owner offered to wash my car him self... not a great experience in the least. Nothing resolved and a VERY unhappy customer. I live in the same town as Morong and will not premote positive thoughts there way.

When I called for my 55k checkup I was first quoted $686, I asked why was it so much, she then changed the price to $368 and then again $268 along with telling me what would be performed. When I brought my car in yesterday I received another price, and half of what was told would be serviced. The didn't ever clean the car. When I spoke to the service manager he told me that he can pull the car out front if I didn't like it.I then called the owner of Morong, he was a little more help as he spoke to the service manager but when I went to pick up my car the manager was more rude in person than over the phone. The owner offered to wash my car him self... not a great experience in the least. Nothing resolved and a VERY unhappy customer. I live in the same town as Morong and will not promote positive thoughts there way.

My salesman , Ted Cianchette, was most helpful in my process to choose a new vehicle. Ted allowed my husband, son and myself to visit the dealership on more than one occasion and drive several cars on our own without salesman pressure, when I would come back he would answer all of my questions in an informative way with no pressure helping me to make my decision to purchase the Audi Q5. Once I made my decision he then took us through the process again giving many options and explaining the process in detail, this was also fast and efficient. Ted spent time with me prior to leaving with my new car to explain the cars functions etc. in detail without going overboard. I an in hopes that service will go just as well as sale. He is not just a good salesman he is a kind and considerate individual and an asset to Morong Falmouth. I am very pleased with my decision to purchase the Audi Q5 as it meets all of my needs in a car and most of all I fell safe and confident driving it. Thank you to all involved !

We've never had a greater car buying experience than we've had with Morongs and all who were involved with the purchase of our VW Convertible. Our sales person, Andy Rogers has been incredible and Morongs is very lucky to have him on their team. We will certainly recommend Morongs and Andy to our family and friends. Thank you again for great customer service Andy!!!

I am a loyal Morong and VW customer but my last experience was just the best. I have leased my last 2 cars from my hero, Ted Cianchette. Ted contacted me because my lease was coming due - my plan was to buy my car but turns out it is cheaper to lease a new car (of course it is...) so Ted had my new car already picked out when I came in to talk - I need a stick which is hard to come by in ME but he had it all ready for me and had researched what I wanted/needed before I even walked in the door!!! It was easy -peasy and he took the time to go through the whole process - I even met James Bond's younger look alike - but that's a different story. He also had to hook up my flip phone (!) and explain that whole process... I love Morong, I love VW and I love Ted!!!

For awhile I had no complaints, but the following service leaves a really poor taste in my mouth. Here is the email I sent to the service departed about my concerns:I recently decided to bring my car in for some scheduled maintenance that just so happened to be the first time out of warranty. My reasons for doing this were I had an upcoming trip planned that would involve a good amount of driving and according to the cars service screen it was about time. I showed up to the dealership to drop my car off and mentioned the few additional concerns I had: needs a new inspection sticker, I have occasionally been getting sporadic status warnings such as "check front right side light" and "check rear right side light" even though all the lights appeared to be working, and lastly I needed to purchase an extra tire bolt as I had discovered one was mysteriously missing when I switched off to my winter tires.I get a call that afternoon saying they discovered my exhaust is basically about to fall off and would I like them to fix it today for X amount of money, to which I tell them go for it. Shortly thereafter I'm called again and told they need to order some parts to do the do the water pump and exhaust fixes that are under warranty/recall so they'd like to keep the car for the weekend. As is seemed like I didn't have much choice in the situation now I again say fine.I call Monday around noon to see if it is ready to be picked up and I'm told not yet, but if I show up before closing tonight I should be able to pick it up. So I go to pick up the car and they are just about closed, two people waiting for me before locking up as they decided to close early due to a snow storm, as soon as I come in I'm told my car is already running as they were getting ready to pull it into the garage for the night in case I didn't make it and he's gotta get going, but have a nice night.As soon as I get in I notice the warning light saying "check front right side light" is still on. I then look at my service receipt and notice they changed the front right headlight which obviously didn't fix the problem. They also never gave me a new inspection sticker, and says they replaced two missing bolts (even though I only needed one) which is $30.50 in parts/fees. to insert and tighten one said bolt, even though part of my service was a tire rotation.I call back two days later to setup a follow up appointment so that they can do the inspection, check out the light situation (I'm told I will be billed for an hour of "electrical diagnosis time" and hopefully they can figure out the problem), as well as mention that I'm getting some really bad cabin/tire noise now that sounds like its coming from the front driver's side wheel. Girl on the phone tells me the tire noise is due to the rotation and uneven wear on the tires, but it'll go away. I call back two days later because the noises are getting very loud and I'm concerned it might be a wheel bearing, but my appointment isn't until next week still. Again I'm told not to worry, it is definitely from rotating the tires and not a bad wheel bearing and it'll go away once the tires wear evenly.I show up to my scheduled appointment, and ask how long it'll take since I need to go to work that afternoon. I'm told one maybe two hours. Three hours later I go to check in as its now less than one hour from when I need to go to work. I'm told that they haven't started but I'm up next. I say "just give me my keys please, I need to get to work." Why did I schedule an appointment in the morning if they were just going to wait until the afternoon to start?The tire noise at this point was unbearably loud and vibrating the entire cabin. I decided winter was over, maybe if I switch off my winter wheels over I can at least rule out the tire rotation as the cause. I changed the other three wheels first and then as soon as I jacked up the front right side the whole wheel shifted. Turns out 3 out of 5 of the bolts were VERY lose and the noises were most likely coming from the tire shifting side to side as it rotated. Both the bolts and area around the bolt holes have been rubbed down to a very high polish now due to all of the constant friction.So now I'm annoyed that they possibly put me in serious danger, and basically did almost nothing I asked of them yet charged me hundreds of dollars. I also easy figured out the light issue myself, my right side marker is out. Seems like the kind of thing they should have checked before just replacing the headlight (about $50.02 for parts and labor).TL:DR They proved to be mostly incompetent, all the while charging me hundreds of dollars.I shared the above with their service manager, he admitted they were at fault, and asked what they could do to try and keep me as a customer. Told them I'd like to be refunded for all the unnecessary charges, which seemed fair since THEY COULD HAVE KILLED ME.Two weeks of silence. And here we are.

I stopped by Morong on a whim hoping they'd have a used Tiguan for me to test drive. As it turns out, not only did they have one, but they had THE one that had all the amenities I was looking for. After taking it for a test drive, sleeping on it a night and reading reviews, I went back the next day to buy it. Andy Rogers answered every question I had. Everyone at the dealership was polite, friendly, and the entire experience was very casual and no pressure. Each time I had any questions, Andy was very quick to reply by email, and very thorough with his answers. I wouldn't hesitate to recommend Morong to my friends and family.

I had a very quick, painless and smooth car buying experience at Morong. From the time it took me to decide to buy to the time I drove off the lot was just a few hours, and most of the time was me dealing with my bank back and forth through emails. Andy Rogers is very good at what he does, and my experience with Matt in the finance department was just as smooth. This is a great dealership that cares greatly about customer satisfaction, not just making a sale.