Nalley Lexus Galleria

I've owned 4 Lexus vehicles and considering replacing my wife's car since we like them, the service and their reliability. Last week I made an oppointment at Smyrna Lexus, GA to replace the dashboard as part of a recall for the leather failure in a our vehicle (after waiting about a year for the parts). I brought my car in as scheduled at 7ish am and after 3pm I'm told that the work has not commenced. The service agent could not reasonably explain this, to make matters worst he was adamant that I return the loaner vehicle that day, pick-up my vehicle and to reschedule the work at a later date. He could not provide a time in the next few days or weeks to do work. It was clear that Lexus was not exicited about doing this recall work. What a horrible experience, I don't plan to ever bring my vehicles to this service center or purchase a car from this dealer. What ever happened to "pursuit of perfection".

My name is oniel stewart. I am a very satisfied customer and I want to personally thank Henry Holman service consultant. I was having some issues with my radio - Bluetooth on 2015 gs f sport. I have worked with two other consultants on this same issue, and neither have yet to have my car fixed so I switched to Henry and Let him know what the problem was. He made sure to inform me of the repair and assured me that he and tech specialist will help me with any question I may have. Within 2 day I received a call from mr Holman letting me know that my radio was replaced under warranty and it was ready for pickup. Awesome service Henry. Thank you

Thank you Daniela Brand for the sale of our new Lexus we love it we drove it out of town and love The way the Lexus drive Thank You ,Pamela Spear,

The staff at Nalley Lexus Galleria were instrumental in helping me achieve my luxury car dreams! I found a late model, affordable Cadillac that LEGENDARY Salesman Horace McMillan helped me purchase. The car was serviced and detailed to a high standard when I picked it up. Horace provided me with all the maintenance records for the vehicle and the paperwork was quick and easy! I truly hope Horace and the Nalley Lexus Galleria staff can help me find my next luxury vehicle.

I finally get my dream car thanks to the most awesome lady , who gave me the royal treatment as she made it the best car buying experience i ever had. I was so please with every step she took by going above and beyond to make sure i drove off in my dream car. And most of all he undivided attention. I can't find words to explain but she is amazing.

My husband for a car online we wanted to buy. He called Nalley and Muhamed told him he thought it was sold but would let him know. My husband texted Muhamed that evening and he responded that the car was still for sale. They worked out numbers and Muhamed emailed us a sales contract. Then he said that he just wanted to be positive that the car was available because it was at another dealership . He told us that he would put his hands on it first thing the next morning. My husband text back-and-forth trying to get an answer. I called him a little twelve afternoon and he informed me that it was his day off but he was driving to the dealership as we were talking. There was no mentioning of him having a day off until now. About an hour later he text my husband and said sorry the car is sold. The deal was basically done. It shouldn't be this hard to buy a car. I know things happen and come up but I truly feel that we were given the runaround and that's too bad. Beware. There are a lot of dealerships out there. Becareful who you choose to do business with.

I had the worst dealership experience of my life at Lexus Nalley Galleria in Smyrna. My salesperson was Tre Johnson, and the manager who ultimately did nothing to make a bad situation right was Craig White. In response to an internet inquiry, I was sent pricing information on two vehicles by Tre Johnson. I selected one of the two vehicles and we spent the next two days negotiating a deal over email. Once we agreed on the terms of the deal, I scheduled a time to come into the dealership and do the required paperwork. ...except that when I finally arrived at the dealership, it became clear that during the course of our negotiations, Tre had switched the vehicle to a lower trim model without telling me. His response? I forgot to tell you. The effect? I was baited and switched. This experience was made all the worse by the fact that I told Tre at the beginning of our negotiations that I was leaving on a cross-country trip that same week and would have to delay my trip in order to purchase a car from him. He assured me that he would give me a deal that I couldn't get anywhere else, and that it would be worth it to delay my trip. Needless to say, it wasn't, and the result of my experience with Lexus Nalley Galleria was countless wasted hours and hundreds of dollars of additional travel expenses that amounted to nothing.When I asked to speak to a manager, I was introduced to Craig White. After explaining the horrible experience that I had just had to him, his response was essentially, "Sorry, he made a mistake." He did nothing to make the situation right. I ended up purchasing a vehicle from another dealership, where I was treated properly. And that is exactly where I would recommend you spend your money, at another dealership. (Mr. Waibel, please save the conciliatory message with your phone number. I have no intention of calling you to subject myself to further mistreatment by your dealership. If you actually have any desire to make anything right, my contact information is easy enough for you to find.)

My husband and I purchase a 2008 LS 460 2 years 4 month. We have never had a problem with our car. On August 30,2016 We tried to starting the car up, We could not get it to start, finally it cranked up, the dash board indicated, see dealer for maintenance. We were apprehensive about the cost and repairs. My husband decided to take the car to Nally Lexus for service, Zack a service advisor explain to my husband he could not find any wrong with the car and the battery needed be charged up. The service department cleaned the battery and detailed my car and charge my husband $00.00 dollars. We appreciate the Honesty and integrity of Nally Lexus Service department. I will return for service again and again. The Byrd's

Horace was a great salesperson. Met our time deadlines, had the paperwork prepared when we arrived, and serviced our needs to getting the car cleaned up (pre-owned)!

I visited this dealership with the intentions of assisting my sister in law with the purchase of her first vehicle. I initially dealt with Randy Autry who was terrific. As soon as we began to negotiate the price, he advised he needed to go speak with his manager. In walks Shawn Camay and all I can say is, "Wow". Shawn was pushy, arrogant and advised us that it was, "Getting Late" and he did not want to waste our time. The negative attitude he displayed was enough to make us leave the dealership. I complained to the general manager on the way out and he was apologetic. Buyers beware if you are dealing with your sales guy and he advises he has to go get his manager. If Shawn Camay walks in the door I would recommend either leaving or asking to deal with another manager. I can honestly say he provided the rudest customer experience that I have ever had to deal with.