North County Buick GMC
MUST READ BEFORE GOING TO THIS DEALERSHIP -This was the most disappointing customer service experience I have witnessed first hand which ended with the GENERAL MANAGER, BARRY, telling me I didn't have the "GUTS" to buy the vehicle! Everything bad about the car buying experience still remains here. I drove a pre-owned Verano that smelled horribly and the dealership committed getting the smell out. I agreed to drive there again to check out the car before buying, however they had me drive there and didn't do anything to the car to just get me to buy it. They agreed again to clean and bomb it but before they did that ended up selling it to a Sales Manger at the store! Shady and unethical and I see I am by far the only one that has had this experience. There are plenty of other Buick dealers in the County, go to one of them.
I went there to buy a used small SUV. The sales person showed me what they had exactly in my price range. She also showed a coupe slightly above and below what I told her. I actually ended up getting a 4 door, 5 passenger truck. It's he best of both worlds.I really had a good time working with my sales person. I wish I could remember her name but I know she's worked there for a long time. I liked her so much, I searched down the manager and told him. The finance group was very easy to work with.
Did not purchase car from dealer. The used vehicle I was interested in did not pass their pre sale inspection as a trade in. Excellent communication from the Internet sales manager.
--MUST READ before going there--My review is for the Bat xxxx Crazy Sales people at North County Buick Cadillac GMC that jump on other peoples cars.At one point I thought the sales manager was going to use a from of extortion to get me to buy a car or sue me or worse yet have me taking to Jail!A surprising new low for a car salesman, the "sales manager" Drew jumped on my car and said I hit him as I was backing out to leave. In my time I have been through this process a few times. I've bought 2 new cars and a lease. Also I have purchased a number of used cars. Every time they pull out the 4 boxes and ask what monthly payment are you looking for but this time was a special experience! Absolute low life's with no integrity that don't give a xxxx about the customer; these are the salesman at North County Buick Cadillac GMC. An hour and half passed, After looking at cars and a test drive. My wife and I had a seat to run through the numbers with the salesman Mac, telling him again we had a 2 month old at home with grandma and couldn't stay much longer. He walked back again to talk with whoever manager only to return to draw a Chart/Graphic and to teach/lecture us about an amortization schedule. I was surprised by this got mad then got up and told my wife "let's go" As we were followed out by someone claiming to be the sales manager "Drew" and demanding to know why we didn't buy a car but instead we walked out. I told him I didn't have to explain anything to him and got in my car. As I started to back my car out slowly I looked at him only to see him jump on my car and grab his leg. I couldn't believe this guy, he didn't want us to go so bad he jumped on my car! xxx? He said that I hit him and that my tire hit his knee. I got out of my car knowing if I left and this desperate salesman pushed it I could be change with felony hit-and-run. My wife was in the passenger seat and watched this all happen. The "sales manager" was grabbing his leg and again he was asking me why I wasn't going to buy a car, I told him it's because you guys are playing games like this. I told my wife to hand me my cell phone so I could call the police and get this documented, I wasn't going to leave this place with someone chasing me out the door and jumping on my car then saying I hit them. Holy xxxx!!!! At this point of getting my cell phone from my wife the "SALES MANAGER" said that he was just playing and I don't need to call the cops that he just wanted me to tell him why we were leaving without but a car. F' this place full of crazy salesman. Good luck to anyone who goes here because they will find a way to RIP YOU OFF! if not by Extortion!!!!This was my 1st time at a Buick/Cadillac dealership and I always held Cadillac in high regards until now.
I just bought a new (used - but new to me) Nissan Crew Cab pickup from North County GMC. I love my new truck!!!! I really had a great time working with the sales lady! She was very knowledgeable on the used SUVs I was originally looking for. Then I saw the pick up. She suggested I drive the SUVs first and then the truck to make sure the truck would work for me. And it did.I had a 13 year old Infinity QX56 SUV that I used as a trade in. I feel that they really did give me a fair price for it. The sales lady was very fun to work with. The finance lady was also easy to work with.I recommend them to anyone looking for a used vehicle
I have been waiting almost 3 months for a refund on a canceled extended warranty.I canceled within 3 days of purchase and it now appears they didn't even enter the paperwork.Supposedly they resubmitted the request after 8 weeks but I haven't seen anything yet.
Service was great and drove out with the car I wanted
the salesperson is knowledge and great! the car is nice, we really like it!
Mac Baker is a true professional........................
Hutch Green is a highly skilled service advisor at Buick Escondido. I have a 2011 Enclave and each time I bring in my car for service Hutch is prepared and up to date on the recall, service and safety needs of my car. His attention to detail is stellar. He always reserves a loaner car for me because he knows I have to pick up kids for carpool. I appreciate this! It makes the inconvenience of getting your car serviced not so inconvenient. I can still be productive without my car because of Hutch Green's attention to detail and his personal touch. He's a great communicator and keeps me in the loop of when my car will be ready. I highly recommend and trust Hutch Green and North County Buick of Escondido.
