Northampton Volkswagen
Everyone we dealt with was knowledgeable, professional and exceeded our expectations. We were also pleasantly surprised to see that rubber mats and organizers for the back of the wagon had been included.
My family has now bought 3 Jettas from this dealership. The service department is easy to work with and reasonably priced. The saleswoman Amber is incredibly helpful and made this experience absolutely painless. She even came in on her day off to do the final paperwork. Wonderful place and awesome workers!
I loved my Golf TDI, and the only other VW I could imagine owning was the Golf R. To say the Golf R is hard to find and harder to buy is an understatement. But sales rep. Omar Ali worked with me over the course of weeks and found one . There are horror stories on the web about other dealers pitting customers against each other in bidding wars for these cars. That was not my experience at Northampton VW. Omar was extremely helpful and a straight shooter through the whole process. And the Golf R is a dream.
This was the best car buying experience I've ever had. The staff was very friendly and very accommodating. They were not the typical pushy, aggressive salesmen. Elvis helped me find a vehicle that suits me best. I told him exactly what I needed and what was in my price range, which he respected, and lead me the way. Greg, the manager, helped me with negotiations on pricing, and gave me a more than generous trade in value for my old car. Omar was very friendly and happy to help any way he could. Chris, the finance guy, helped me with lowering my monthly payments and interest rate. He helped me find the best package that was right for me. When my car was ready to go, Melanie gave me a very thorough walk through of all the features on the vehicle. She also set up my Bluetooth from my phone to the vehicle. Finally, I got to meet Carla Cosenzi, she was really sweet. I will definitely be doing future business with this dealership, and will be referring my friends and family. Thank you Northampton Volkswagen!
Had pleasant experience test-driving a golf, low pressure sales.Got a call back after a month letting us know of terrific deal on similar car, came back and bought it.Time taken from return to dealership, test drive, decision and to make purchase do paperwork was ~3 hours.Seems fair.
I really appreciated the effort to get me finically into my vehicle. I also loved the way I was given a complete tour and guide of the new car and I learned a couple of new things that i never knew about the Jetta and I have had 3. Great work.
Wish I started with these guys, I started with another dealer and th y s arched for 3 weeks and found nothing. I called these guys and they had a car for me in an hour and a half. Then met my impossible time frame and deadlines. Awesome customer service
Came in for an inspection, knowingly had check engine light on- needed diagnostic test! Ross did an exceptional job explaining everything and really making me feel as though I was important and it isn't always about the money, although I spent much more than I was intending, my car is now back to like new! My Bluetooth was not working on my car, it still isn't, but Ross had not only one but two other employees come out and try to help- didn't succeed but the effort was appreciated! THANK YOU FOR THE GREAT SERVICE!
I spent a lot of time here in the span of a week, and my sales rep Keith went above and beyond to put me in a car. He remembered exactly what I was looking for in a vehicle and he never forgot, I only said it once and it stuck. Keith and the rest at Northampton Volkswagen kept at it and made sure that I'd be driving away in a car at a good price and never kept any info from me, everything was above board and honest. I'd recommend this place to anyone.
It is obvious that Northampton Volkswagen is in a growth period and as such has much to learn especially in the customer service arena. while our experience was overall positive, there were few areas where our comments might help to make future sales more pleasant. First, you attempted to harpoon our cash sale decision by saying "no-one pays cash anymore" this I believe was an attempt to have us finance and thus make more for VW. Second we were told that we would have to have a cashiers check for the sale when we could have used a debit card and saved a trip to the bank. third, when we arrived back with a check for the amount vw printed out, we were told we were 19 cents short and a great ceremony ensued to have us pay the 19 cents for which a separate receipt was made.It seems that these nettlesome issues could be avoided by more preparation and a bit friendlier approach. If I had been vw I would have covered the 19 cents and said "thanks for the rushed trip to the bank"We would like to congratulate vw for the employment of Elvis, Ryan and Melanie who all made our experience worthwhile.
