Orr Chevrolet
Very fast and streamlined process. The easiest experience I've ever had in a car dealership. They will be my first stop when shopping next time.
Lee Lybarger is a great guy to purchaes a used vehicle from over at Orr Chevrolet Texarkana. My wife and I have purchased two vehicles from them and while the first was not a great deal, due mostly to my credit at the time, they did work with us and get us into what we wanted. The second vehicle, they gave us a great deal on, and the sales process took about 35 minutes total. She and I will delfinately go back and purchase from them and Lee agian.
Paul Wilkins, the Internet Sales person at ORR Chevrolet in Texarkana, Texas was great to deal with. My son just loves his car. We bought something we believe in, and we can use for years to come. Paul was kind, courteous, and I will deal with him again.
Car fax was clean, but I had a problem with car and found out it was wrecked. Dealership refused to fix car at first & finally repaired it after chewing them out. It was returned in worse shape than when I left it. Took them 3 weeks to screw something in. I would not buy a car from this dealership at all. My car still has $1800 to $2000 worth of damage and it is covered under factory warranty. And no one would ever call back.
Gregg Orr Management Orr Cadillac 4555 Central Ave, Hot Springs, AR 71913 Dear Gregg Orr: My Husband and I were very excited to work with you in purchasing our Second Newer Vehicle this year. On 2014 we purchased from Orr Honda in Texas, and our experience was WONDERFUL. However this experience wasnt that great at all. On March 27, 2015, I traveled to your Hot Springs location, very excited to make the deal and drive home with our pre-owned vehicle. Our family is recovering from some past credit issues and we were not desperate in purchasing a vehicle however doing so will allow us to rebuild credit etc. My husband worked with Mr. Nick Olsen and there were a few very nice vehicles introduced to us. We were given the advice to purchase the 2013 Lincoln MKZ. The advice was to purchase this vehicle and in a few months come back and refinance or trade for another vehicle. Reason, we would have built a good credit history with GM Financial etc. We were very upfront with our current situation, and all we asked were for these two very simple requests, the best deal for our money and to have our sales tax paid. In both we were more than GUARANTEED BOTH would take place during this sale. On March 27, 2015 my family and I sat down with Mr. Nick Olsen and Randy Hamric (Finance Manager), we asked once more to each would our sales taxes be paid. My entire family heard both men say YES. Randy stated that all we had to do was go and register the auto once the title work was received. There were many mistakes made via the paperwork on this deal. We were informed that the title work was not correct and Platinum Bill Pay cancelled our account to pay GM due to the paperwork via Orr not being corrected and received by them. This entire experience has been chaos. If we could get out of this deal legally we would jump on it. The Staff we dealt with were very unreliable. We were lied too just to make a sale, which we would have still purchased if we were told that the bank wouldnt allow any additional credit to us to do so (pay the sales taxes) O, yes this is what we were told just last week via Randy when we finally were able to reach him. So that means that the day we signed the paperwork Randy knew the Bank wouldnt allow any additional credit to be extended to pay for the GAP coverage and Tire warranty, which we really neither wanted nor needed more than the sales taxes to have been paid as PROMISED. We would have asked Randy to drop the GAP and Tire and opt for sales tax. The current situation that this deal has us in is this $1600 in the hole to pay for sales tax which we had no idea we were going to have to pay out. I didnt mention how we were in a bind to pay the down payment, due to other issues with us receiving money due to us to get this done, however We called and kept Orr informed each step of the way until the money was received and we paid immediately. This should have been a sign to us that this deal wasnt meant. We've been loyal customers of ORR Auto Sales. We will just keep our business with Orr in Texas, their staff has EXCELLENT customer service and they are and were totally upfront with us on what we could or could not do during our time working with them. Sincerely, Mr. Dimetris Blanchard Sr. and Cassandra blanchard
Paul Wilkins was the best! We had an appointment with him at 1 and was driving our new car home by 4! He got us a wonderful deal, we very kind and made our car buying experience a great one! I will be more than happy to go back to him in the future! THANK YOU PAUL! You did an outstanding job!
I always hear great things about Orr.. My father & husband & I have purchased cars in the pass form Orr so I just knew this time would not be any different. I looked on line for a car for my daughter who is a college student in Houston,Texas. Due to the big commute I wanted a mid sized SUV with a little cargo room...I called the # on the web & spoke to a gentleman that I gave the stock # to & he stated that the car was still ava. We went to Orr in the rain on a Monday eve and he stated that the car was locked up in the detail dept. well with it raining & all my husband let the guy know that that he would be back the following Tue. on his lunch break the gentleman gave us his card assured us that he would have the SUV gassed up & ready for a test drive.. my husband called the sales person 10min before his lunch break to let him know he was still coming the sales guy said okay I will have it ready..While my husband was on his way there the sales person calls & said well we are holding the car for an employee... Which was not customer friendly! I thought about it like this the employee had not purchased it & we have cash money ready to buy it...I called the same afternoon & spoke to another sales person who said it was ava still..needless to say we are very upset in the way this happened..The sales person promised to call us back & to give us other Vehicles we may want instead & we are still waiting...Thanks for nothing!! Mrs. Car less
I have never had what one could call a great car buying experience in my life, until now. Mike went above & beyond what any other salesman would do, searching for the exact car I wanted ... and actually found it!! Bless his heart, he e even delivered it to me. Not once did he rush around & make me feel like He had other things to do. He was very patient, extremely knowledgeable, and more than professional. I highly recommend not only Orr Chevrolet, but Michael Anderson as well.
WE WERE IN SEARCH OF A VEHICLE FOR MY PARENTS. THE SALESMAN WAS VERY PATIENT, KIND AND CONSIDERATE OF THEIR WANTS AND NEEDS. THE BUYING PROCESS WAS AMAZINGLY FAST AND THE MY PARENTS ARE DEFINITELY HAPPY WITH THE OUTCOME!!! THANK YOU ORR AND THE SALESMAN THAT ASSISTED US -- ADAM
Would never go to anyone but Troy A. Phillips. He is the best salesman we have ever dealt with. Just bought our second car from him in less than a year.
