Owen Ford, Inc.
Good and fast service. Explained what the repairs entailed.
Staff was very helpful in getting service scheduled. Staff was very friendly and courteous. Service was completed timely without delay. A small issue developed after installation of radio (loose wire), staff went out their way to apologize and to make things right. Only a minor inconvenience and does not impact my likely hood of doing business with dealership in the future.
Owen Ford always does an outstanding job in the service department.
Had a problem with dead battery. I took my car, after putting a charge on battery, enough to start car, to Owen Ford to be checked out. Mechanic, through testing, found that the battery had a dead cell. He installed a new battery in my 2013 Ford Fusion SE. Car also had a number of recalls by Ford on it, so a couple of them were corrected also, waiting for Ford to supply necessary parts, to dealer, to get the rest corrected. All done was free of charge since the car is still under warranty. This car was purchased at Owen Ford and has only been serviced by Owen Ford. I might add, Shirley Gill, the Owen Ford Service Advisor, is the greatest, not having an appointment for service, she was able to have my problem corrected and had me on the road again, in only a couple of hours. She even phoned me the next day to find out if my no start problem was fixed. To me, for her to check and make sure, that my problem was fixed, to my satisfaction, says a lot for Owen Ford's Service Department. I am confident, that what ever my service needs are, when they say, your car is ready, it really is
Excellent service. Staff was very helpful and friendly.
i always get good and friendly service every time. they answer any questions i have
excellent, wonderful had me back on the road in 4 hours, a blessing.
Thank you for your service.............................
The staff was curteous and very helpful. It was a pleasant experience.
I purchased a 2012 Ford Fusion for my daughter.The service was great!!!!! I had a wonderful experience.The staff was very helpful, and the paper work was done in a matter of minutes like 35min. I also could not believe that I also received my license plates all in the same 35min. I never receivedmy license plates the same day, wow!!!!Thank You, So Much for a great experience...L. green
