Peltier Chevrolet Inc.
came here with a big problem and they went beyond helpful with everything .
Everyone was courteous and helpful .
As always...exceptional!!! Every time I deal with the folks at Peltier, I come out feeling like I've been taken care very well. I love this dealership and the people who work there. They make you feel welcomed!
Had a new/re-manufactured engine put in my '03 Suburban...it is running great.
Julian was excellent. He went above and beyond expectations.Would have preferred not to receive a letter from your facility telling me I didn't qualify for a loan to get a suburban a week after I paid cash for the car. it was a letter saying you out sourced your financing but I didn't qualify. Still not good if you want repeat business from someone who just paid cash for a brand new suburban.
I just purchased a 2015 Tahoe this week and Richard and Sergio were a big help in finding me the car that fit all my needs and wants. They were very knowledgeable and made the car buying experience great for me.
Checked in my truck for service as they advise via email. Complained of deffective switch, told them i have warranty. It took them forever to verify. Left for the day, no call from them on how was my truck. When i came back. Nobody knows still because the advisor took off with the paperwork. I came back again for the second day and just how chaotic this dealership is, despite me warranty.
There are so many negative things that I have experienced with this place ,I will never buy from them or any Chevrolet ever again. I purchased a used vehicle in January 2015 during an extreme cold front with freezing rain and in the low 20s/upper 10s. I tried the a/c at the time, but of course it wasn't able to really be tested because of the extreme cold, but assured over and over again that it worked perfectly. Of course when it came spring time, it never worked properly and failed on multiple occasions. And of course they would not take any responsibility. Then I went back in with the same exact car a little over a year later to sell back since I am leaving the country. The KBB shows that they should be giving me at the very least $4,000 for it. They told me that even though I purchased it from them for $7,000 a year ago and it's still in great condition, they can only give me $1,500 because it is no longer being made. The car model hadn't been made for multiple years before I bought it, so they are fine with charging $7,000 for a car no longer made, but instead of giving anything close to the value, they would rather screw people over. I cannot stand people or companies like this
Purchased vehicle from Steve Greenwood, totally atypical from previous experiences when purchasing a vehicle. Steve was straightforward, communication was excellent and direct. Represented dealership in very professional manner. Very diligent in satisfying my needs and wants vs the dealerships. Cassidy in finance worked diligently in meeting my financial concerns and very polite as well as honest and direct. Thank You both!
Sergio was AMAZING! He went above and beyond to find me the perfect vehicle. It was hassle free, best car buying experience I've ever had. Go see him in Tyler, you won't be sorry.
