Pohanka Honda
Thanking Service Mechanic Ralph and service advisor Devon Shelton for showing me outstanding customer service you two are a great asset to Pohanka because of you Im truly a satisfied patron keep up the great work I hope Pohanka recognizes and reward you kindly its everyday great service is rewarded . Thank youSincerely, Mr Michaelangelo & Helen Harris for Excellent service of my 2010 Honda Crosstour
Worst management ever. car had problems within 3 days of purchase and they told me it's nothing they can do with a 2 year warranty
Coming to this dealership was planned, but not really. My boyfriend and I had come in literally for sh*ts and giggles just to look and maybe buy. Came in looking for a used 2013-15 Honda Accord EX-L w/ V6. After looking around the lot for a while, we were approached by Marcus K. He was very nice and helpful. Told him what I was looking for and we found a 2016 Honda Accord EX-L V6. Year wasn't what I was expecting but it did have what I was looking for. Test drove it like it was nobodies business lol and walked out of there 4-5 hours later with that same vehicle. Marcus definitely gave me one great hell of a deal and that's what he promised. A hell of a deal. We also worked with Walter and Andrew in the finance office who was wonderful. Received a great interest rate doing financing through Honda and he did what he could for me as far as monthly payments go. He knew my budget and worked with it. It went a little over due to additional insurance and ext. Warranty, but that's expected when protecting a brand NEW car when I came in looking for a USED vehicle. I know everyone's experience will differ, but please if you have to choose a salesperson and finance manager, choose these people. Also, thank you very very much to Marcus' manager for assisting us the way he did. I planned on buying a vehicle that day if the deal was right and it was fantastic! Thanks again guys! Will definitely recommend our salesperson and financial managers. We also got tire air caps! Lol (Had 2 missing)
I went there early morning. They said TWO hours or LESS. I waited two hours and ask them. Their respond was "15 minutes later, the car is ready". I waited another 30 minutes, and almost three hours later, I could not hold my self to talk with the Service manager. Service manager tried to apologize but I haven not feel that he was agree with me about the my complain. I was expecting more friendly person to fix this issue instead of supporting his service guys. When I was waiting at the service, other people was coming and leaving. I felt like other customers getting the service fast but not myself. Also also Service manager tried to teach me " here is the America...blah blah blah"They are NOT professionals as I expected...!
Jeanette was very helpful during this process. She explained everything in detail and was willing to answer any questions that I had.
I got the car I wanted around the price I was looking for. There service goes above and beyond to give you customer satisfaction. I would definitely buy from them again.
OVER ALL WHOLE DEAL WAS A EASY WITH NO PROBLEMS AN WE ARE VERY HAPPY WITH THE SERVICE WE RECEIVED TODAY AT POHANKA HONDA CAPITAL HEIGHTS MD..
We took our Element in for the airbag recall. When we went to pick it up the windshield was cracked. Service was closed but the lady we paid... We also got new brakes and oil change... Said the windshield cracked during recall repair. I called to tell them I wanted to bring it back for windshield repair and service said it was the stupidest thing he'd e er heard and said they would not fix it. He said He'd let me talk to the manager and put me on hold for 42 minutes and 28 seconds. Then as expected they hung up. I tried calling back on their main number and all I got was a recording saying to call back later. They had blocked me. We will never go there again. Horrible way to treat us. Wish we had never gone there. Thinking of getting a lawyer.
I purchased a SUV from Pohanka about 2 years using Cars.com so when the need for a used car arose again Cars.com was the first site I checked. Sure enough I was directed to Pohanka again. I was looking for a Toyota Tacoma & Pohanka had one in my price range. I used the email service provoed through Car.com to contact Pohanka...a week later still no response. It would appear that they are too busy for me. I had a good buying experience the first time, they blew it it this time. I'll continue to use Cars.com just not Pohanka.
My salesman, Marcus Kirkpatrick was "spot on". He dealt with us in a very professional manner. His personality is dynamic! He's a keeper because I could tell that he is also a very hard worker. And that's saying a lot for someone whose is comparatively new to auto sales. He was excellent !!!!!
