Pohanka Lexus
Mr. Farias was very professional and friendly. He answered my questions concisely and politely, I was never afraid to ask. He made me feel very comfortable and welcome.
Took my G350 in for service and was greeted by Mr.Pak i explain what my car sounded like and what it was doing,within 5mins into conversation. Mr.Pak knew what needed to be done and explain me the cost. He was being so professional and knowledgeable at his job. Got me back on in a timely manner and fit my budget.
The service consultant who assisted me was Reza Kermanshahchi. Throughout my visit to the service center, Mr. Kermanshahchi was helpful, courteous, and informative. His professional manner reflects positively on the Pohanka Lexus dealership.
Raymon provided excellent service over Thanksgiving weekend; I appreciated that he answered all of my questions and personally addressed my concerns. He made the process painless!
Pohanka, you have an excellent employee working for your company. 95% of people you find in customer service dread what they do, don't really care about the job or the customers, just there to collect a paycheck every week. The gentleman who helped me was Chris and he went above and beyond to take care of me. You could really tell he cared about what he was doing. I was truly amazed. You have a returning customer in the future.
I can say nothing but great things about Mike. He is the best service advisor I have ever dealt with, at any dealership or service center, by far! He is pleasant and professional and keeps me updated. I know that I can trust his recommendations and he makes me proud to be a Lexus owner!!! Keep up the incredible work, Mike!
Ive been coming there for years. I have dealt with many advisors but Mike Evans took care of my ls with care. I had a list of issues and Mike thoroughly explained all of them and help me prioritize which ones I needed to do first, That is service I can trust!
Thanksgiving is already a stressful on top of everything else. I came in to get my RX 450h serviced for my kids, Mike took the time to take me out to the shop and shop me where my water pump was leaking and a possible issue with my radiator. I really appreciate him taking the time to answer all questions and provide a detailed estimate.
I had a issue with my car not starting. I called the service department and Mike Answered the phone. He walked me through what i needed to do and when i got there he had me out sooner than i expected. Thanks to Mike he got me through what could have been a stressful situation.
I consider myself a realist. I've owned a lot of cars, been to plenty of dealerships and service departments and I've had nothing but ok to terrible service. I assumed walking into this dealership it would have been the same thing because all of my previous experiences had been mediocre, but surprisingly I was wrong. I had a great service experience with a great service advisor. From dealing with him to what the service waiting room had to offer, I was really blown away. I will definitely be returning and I recommend others to do the same.
