Port Lavaca Ford
I have to give cudos to Greg Gunn and Stephen! What an incredible buying experience! This is my second vehicle to purchase from Greg...followed him from Houston. Greg kept me informed, was very patient and I didn't have to haggle a deal with him. Greg is professional and to the point, I like that I am a pretty direct person (but polite). I did shop quite a bit...I had a hard time choosing as I love my Mazda CX-7, just needed something newer since I am very independent and I'm on the road quite a bit. I'm just going to the be up front, I do not like anyone to treat me like I have no idea what I am doing and other dealerships did just that and adding, I do my research: Crash/safety rating, reviews, etc.... For goodness sake...learn how to give a proper handshake. Ok, moving forward. Stephen has been a hoot to talk to and has also kept me in the loop each step of the way. I am so beyond pleased with the customer service and all the extras they have offered to make sure I am safe and have what I need with the car. Anyone who knows me, will acknowledge that I am guarded when I put me stamp of approval on something, especially with a price tag that goes with making a purchase of a vehicle. I am completely confident in referring you to Greg and I know Stephen will support the experience! Happy shopping ya'll!
Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!
I went to get my Ford F-150 checked out one morning and then kristen told me that my vehicle would be ready by the next day after i spent the WHOLE DAY waiting for it. I requested a rentar car and was told i couldnt Get one because my vehicle wasnt mechanically broken down. I called the next day and was told my vehicle wouldnt be ready until monday or tuesday. Which means i would not have a vehicle for a WHOLE WEEK. I again asked for a rental car and was told the same thing as the previous day and that if i wanted one that i had to pay out of pocket for it. I gave her the number to MasterTech Warranty so i could Get the rental car then i came to find out she never called them and she said she had and that they did not aprove for a rental car. I had a horrible experience here and i will not be coming again. I much rather drive an extra hour and a half to Get the right kind of Service i need
The internet manager, Tara Gayle, is the whole reason I came to Port Lavaca Ford. She was wonderful and friendly and readily answered all the questions I had. I got to work with both Angel and Kevin, both of whom were wonderful, friendly, helpful, and it was the absolute best car buying experience I have ever had. I HATE buying cars, but this was a completely different experience and I send everyone I know there.
I have owned BMW, Jaguar and Cadillac and none of those dealerships have treated me as well as Port Lavaca Ford. From sales to service I couldn't be happier or treated better. When my SUV had a safety recall, they contacted me before I had even heard about it to get my car fixed. They do care about their customers.
I will not recommend this dealership to anyone. We went there to buy a brand new vehicle and were told that we were approved,signed papers in financing and drove off in our new car. A week and a half later we get a call that the bank did not finance us after all and that they could not find a bank to finance the amount on the car or us. So we had no choice but to return the car back over. That was the most embarrissing moment I have been through considering we had showed off our new car and now left with nothing. Not to mention that I had to pay twice to my insurance company to add and remove this vehicle. They did everything wrong and will never go back there again much less recomend them. And thats because the company I work for was gonna go and see about buying some company trucks there but there loss I told my company what happened and they went to a different Ford dealership. Big mess up on Port Lavaca.
