Premier Kia
Premier Kia of Branford has absolutely phenomenal customer service. Patrick and Christina were fantastic and made car buying a whole lot easier! I am fully satisfied with my purchase and love my vehicle! And I'd most definitely recommend Premier Kia of Branford to anyone as the dealership is trustworthy, reliable, and compassionate.
GeorgeHad been interested in a vehicle upgrade for my wife. Premier had a 2016 Sportage EX with less than 4000 miles on odometer. Went for a test ride with Christin, we then discussed a deal with Patrick Cosgrove we came to a no hassle agreement in no time. Frank was very helpful on the financing and in less than 24 hrs the deal was complete and my wife was pleasantly surprised with her slightly used new car being pulled into driveway.On driving out of Premier's lot l was stopped by Bob Alvine we spoke for a short while and Bob is truly concerned that his customers are being treated the right way. This was my second purchase from Premier and both experiences were very positive. Truly a great dealership.
Patrick was great to work with!! He accommodated our needs very well. Will recommended him! He left us alone to discuss our options privately. Thank you!!
I bought a used car at this dealership. Normally I shy away from used cars but this place as a very good selection. The salesman Nathan was great as was the finance department. The actually looked around for the lowest rate. So far I am very impressed.
I had called to see about purchasing protective floor mats(after talking with Colleen). Lindsay help guide me thru the website to print the coupon I was looking for. I arrived at the service dept. and within ten minutes I had the mats along with 20% discount. It was such a pleasant interaction much like the purchase of my new car.Premiere has surely corners the market on hiring good employees.Brian
Colleen Hickey was our salesperson. She went above and beyond to inform and help us make our purchasing decision. She made the process as seamless and smooth as possible. She drove from Branford to our house in Niantic to pick us up the day that we actually purchased our vehicle and took possession of it. Her ability to make us feel comfortable and satisfied with our purchase was superior!We are very pleased with our car and the excellent experience we had with all the staff at Premier Kia!Thank you all!
My experience with Kia of Branford started out wonderfully. I had previously had a few bad experiences with other dealerships, so when I met Christina, I felt I had met a new friend. She was extremely knowledgeable on the Kia I was interested, she was personable, and honestly I felt at home. I had found the car of my dreams here. I eagerly awaited pick up day and have to say Frank Williams did an outstanding job, making my purchase very smooth and painless. It was not until I went outside to get into my new "used" car and be taught about the bells and whistles that I noticed 2 dents on the driver's side door. This was immediately pointed out to Christina, who completely changed her behavior, became very defensive and basically had a "too bad" attitude. Basically an Oh well! The dealer manager Patrick refused to even come outside and deal with us. Christina definitively told me the dents were there and I probably did not see them. This is not true and unacceptable. Not only did Patrick again not come outside, Christina offered NO remedy. After getting an outside estimate of approximately 50-100.00 to fix, one would think this is an easy solution for Kia to have paid for. I was offered nothing. Not a free oil change, not a free car wash. Nothing. How hard would it have been for their Service Department to "pop" out these 2 defects and let me drive off happily ever after. So, my dream car has 2 dents that I focus on each and every day that were NOT present when I looked at the car, as evidenced by going over the on-line photos which drew me to the dealership in the first place to look at this car. Ok, maybe I should have checked the car before signing the papers, but chalk that up to a lesson learned. I am now going to have to put out my own money, after dropping a good chunk of change on my 2014 Kia to have the dents popped out. I would rate Christina 0 if I could. She knew of my apprehension on the car buying experience. She knew I had been "burned" by other dealers. She SHOULD have and COULD have remedied the situation, but chose not too, even with me in tears and my husband distraught. How do you let someone pay a hefty amount of money on a car and watch them leave with tears running down their face? For this reason, I rate Kia of Branford 1.On a good note, the Service Department provided EXCELLENT service when my Kia was brought in to check a possible problem. They were kind, knowledgeable, and very helpful. For this reason, I will have my Kia serviced with the department here but would NEVER recommend dealing with Christina or for that matter Patrick or purchasing a car at this dealership.I am not a hurtful or mean human being. It took many nights of me thinking if I wanted to submit this review. I do not hurt peoples' feelings. This is merely to inform buyers of my experience with this seller. Hope this helps.
My Honda CRV was totaled when a tree limb from the neighbor's fell on it. I needed to replace it with a similar type of used SUV. The great buying experience began when I contacted Premier Kia Branford CT about a 2013 Mazda CX-5. From the first email to the final purchase was so much better than previous car purchases.Christina was waiting there on a Friday afternoon with the Mazda out front ready to give a detailed review of the make/model, previous owner, and the car's features (which she demonstrated). The test drive followed which allowed me to push the car hard through town driving and interstate 95. When I asked to get under the car to check a few things Premier Kia put in into their garage and put it on a lift. Their mechanic was standing by to answer questions. Wow...that caught my attention!Once I decided to purchase this spotless car, the process was straightforward with Christina and the sales manager. I was impressed by the 6 month powertrain warranty which came free with the purchase.Two other things happened that impressed me. When I came to pick up the car on a Sunday, which had a fresh oil change and thorough detailed cleaning, the registration didn't go through the DMV because of an unknown tax bill from Windsor, Christina and the manager arranged for it to be delivered up to West Hartford the next day when the tax issue was resolved. That saved me an hour's trip. The other thing is that the second key was misplaced somehow but quickly mailed to me.It was a truly customer-centered experience and I would refer any of my family and friends there even if it took an hour or more of driving to get to Premier Kia. Christina managed all of this with great communication and follow-through.
This is the second used car purchase with Nate. He assisted us with the process and each time it was a quick and smooth transaction. Thanks Nate. Keep up the good work. We will and have recommended friends and family to shop at Kia and ask for Nate.
The people were easy to talk with, welcoming, and understood our needs. We found the van we wanted online and were happy to see it was clean and in great shape when we went for the test drive. We financed through the dealership with a fair rate. Nathan was very easy to work with, stayed late for us, and took the time to help us get to know the vehicle. Overall, it was an excellent experience and we love our Kia Sedona minivan.
