Radley Acura
They are very kind and tried to do their best to make customers happy. I thank Natalie, Roland, and Muhammed for their service to my family.
My visit to this dealership was awesome. Actually the was my best experience when trying to purchase a car. Both salesmen were honest and helpful. They didn't try to persuade me into buying something I didn't want. I told them what I liked and my financial situation and my salesmen advised me on the best options. In my eyes they worked a miracle.
I cannot edit my review (or do not know how to), so I am writing another one. The General Sale manager, Michael Taylor, contacted me the day after I posted my review here. He was very professional. He apologized for the incident (even though it was not his fault), and we were able to reach an agreement on the deal. I got my car the next day, and the whole process was smooth and stress free. Great job Radley Acura! I will sure purchase my next car here!
Hazem was prompt, extremely professional and very knowledgeable about the products/service that Acura provides to their clients. Purchasing my first Acura from Jazem was quick no problem and everything was explain in detail. I will definently recommend Hazem to everyone who is interest in buy a new vehicle. I am excited and extremely happy!! The process was smooth!
Hazem was extremely professional and the process was smooth. Everything was explained and he was knowledgeable about the service and products of Acura. I would definitely recommend my friends and family to Hazem !! I love my new car !!
Al Gavri is amazing sales person. He went above and beyond and made our buying experience at Radley Acura very unique and memorable. He helped in choosing the right model with in our price range without any compromise on features. I think I will do business with Radley Acura again because of the professionalism and amazing service provided by Mr. Gavri.
Al Gavri is amazing sales person. He went above and beyond and made our buying experience at Radley Acura very unique and memorable. He helped in choosing the right model with in our price range without any compromise on features. I think I will do business with Radley Acura again because of the professionalism and amazing service provided by Mr. Gavri. I love my Acura :-)
We went to see a 2011 Infiniti G37 for my girlfriend. The sale person that was working with us, Roland Zizer, was the NICEST salesman I have ever worked with. He was calm, patient, and knowledgeable. His manager (I forgot his name), however, was the worst I have met. He came up and threw (not literally) words, papers, and facts at us. We, especially my girlfriend, was in shock. When we calmly showed him where we get our numbers from, he immediately said that those are not true, and I have to believe whatever numbers he showed me. The entire time that he was there, it was 99% of him talking, and 1% of my and my girlfriend wondering what we did wrong and why he sounded so angry. After him coming over, my girlfriend, coming from 110% interested in the vehicle, told me that she NO LONGER WANT TO BUY A CAR and asked that we leave immediately. It is very sad, because I was the one recommending Radley to her since I bought my first car here all the way back in 2011. It will be tough for me to recommend Radley to my friends and relatives again in the future. This would have been a 1 star review had it not been for Roland Zizer, our salesman.
The service department is simply incompetent and doesn't seem to car. I brought my car in for 20,000 service plus a recall for " driverside airbag". When I arrived I asked for a loaner and was told that they are only given for service that takes two hours and this takes 2 hours so I waited. After repeated inquiries as to the finish of my car's service I was told on three occasions it would be " right down". 2 1/2 hours later the car came down. I was informed that they did not have the recall replacement, it wasn't an airbag it was a safety belt which would be delivered the next day and I should bring the car back then. I then asked why it would take more than 30 minutes ( Jiffy Lube) to perform the 20k service and the only reason they could give me was , and I quote, that the " service guys get a little nervous when they have to put the car up on the rack". I sent an email to the manager and completed a survey and two weeks later I have not heard a word nor have I gotten a call about the recall. Radley Acura would have to get a little bit better to reach the incompetent level. Avoid at all costs
Sale assistant (Ronald and Hazem)very helpful and patient , they take their time to explain step by step the whole process. First time buying experience couldn't be better, now enjoying my new car and definitely will recommend RADLEY to friends and family.Thanks Ronald and Hazem you are the best!.
