Riley Mazda
I'm not a professional reviewer; I don't often take the time to either praise or fault products or services online UNLESS they really stand out. Riley Mazda is a standout.The staff at Riley Mazda is GREAT. From the sales staff to the service department, everyone has been great. I have a long history with Riley, spanning almost 10 years and two different Mazda's. I purchased one at Riley and serviced one that was purchased elsewhere. Throughout the years the staff at Riley has always been courteous and professional. The purchasing experience was easy and stress free. There were no hi pressure tactics and I received the best price in relation to other Mazda dealers in the area. Do your research, go in knowing what you want, and get a good deal; simple.If you need service, Seth at Riley is a great guy. He's been the "face" of the dealer for me as once the purchase is complete you'll be dealing with him going forward. He's easy to work with, very professional, and always friendly.If you're in the market and are considering a Mazda (which you should be because they are consistently rated among the best) do yourself a favor and visit Riley
I went through a concierge broker to find the best price on a number of different car models - the best deal was on a Mazda 6 and Riley offered the best overall terms - I dealt specifically with Hunter Smith at Riley who was very accommodating and professional. He found the exact model I was looking for rather quickly, and upon arrival, the car was shined up nicely (along with a red bow on the hood - nice touch). Paperwork was perfectly in order according to the terms of the deal, and plenty of follow up to see if I needed help with anything. So far, very good experience.
I only buy a new car every 10 - 13 years, or so. When I decide to "go for it", the dealership and sales people are definitely part of the equation. From our first visit to Riley Mazda, just to look, to today when I drove my new baby off their lot, the experience was a positive one. We had a couple of "discussion points" during the process, but our salesman, Dennis White, was always professional, courteous and did his utmost to make this a wonderfully positive experience all around.We will recommend Dennis and this dealership in the future.
Just picked up my new Mazda6 today. I was very pleased with the customer service provided by Dennis White and the staff at Riley Mazda. Dennis was extremely knowledgeable about the car and made sure we were introduced to all the features on the car.
Sorry to say that my experience with Riley has consistently gone down hill. Their service department does not seem to have any parts in stock. This is the second time it has taken many days to fix a relatively simple issue. 3.5 days to fix a brake caliper and a switch for an adjustable seat. The last time we had work done it took two trips and the work was not completed properly resulting in an emergency visit to a Mazda dealership while on vacation in Rhode Island.
Working with Riley Mazda and Dennis White was not your typical car dealership experience. No games - Provided a more than fair value for our trade-in and then an excellent price for the car (CX-5). Dennis knows how to mix the proper amount of follow-up without overdoing it and putting pressure on. I came back numerous times to test drive and they were happy to have me do so. They didn't have the exact model with options we wanted -- so they found it and had it waiting for us a few days later. Dennis - thanks again. Oh and did I mention easy and very low fee financing from Mazda.
What a wonderful experience. I started off emailing Dennis, and then we spoke on the phone. He even said he'd come in on his day off if I was sure I wanted the car - talk about great service! I decided to come another day instead and when I offered to come down there in an Uber, he told me that wasn't happening and he'd pick me up. Amazing. The price was great, and the process was simple and straightforward. Dennis helped me to be in and out of there in a day, which was phenomenal. He was very professional and was happy to answer all my questions. I love my new Mazda. I was actually dreading going to the dealership after hearing what happened at other places, but it is pretty clear that they've never been to Riley Mazda. I can't recommend that place enough. If you're considering going there, stop considering and just go. Ask for Dennis White - you'll be glad you did.
Just drove away yesterday in the perfect car, a 2016 Mazda 3. I couldn't have asked for a more seamless experience and more importantly the best team to make it happen. Worked directly with Richie but had Curtis and Trevor help tremendously to crunch numbers and get me into this car for the best possible price. Thanks so much to all!
The guys at Mazda were great! They kept it all about us, from asking the right questions to giving us multiple options for prices and offers Mazda had at the time. Drove out in a brand new car!Definitely going to go back when we need another car. Thanks Riley Mazda for the CX-5!
Rich and Trevor made the numbers work, and I left with the car I selected. They matched my trade-in amount, they matched an on-line price from another location and they came in at the monthly payment amount I wanted. I was downsizing from an SUV to CX-3; after driving it for two months it's a nice car, but I wish I had stayed with a larger model. Next time.
