River City Ford

4.8
Overall Rating
Customer Service: 4.8 Buying Process: 4.7 Quality Of Repair: 5 Overall Facilities: 5


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Trying to buy a car
2.7
Brenda Smith on 11/18/2016
Customer Service: 2 Buying Process: 1 Overall Facilities: 5

We settled on a price for my trade-in and their selling price. We had already been preapproved by our bank, but agreed to go through their financing for the full discounts. There was not going to be a problem with the financing, but just as we were in the middle of the financing part, the word came back to us that the "boss" couldn't do this deal--evidently, someone decided at a very late date to back out on the deal. I guess they decided they weren't making enough profit. What kind of a dealership is this?

Cathy Adkins
5
Cathy Adkins on 11/16/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Homer Wilson was my salesperson and I could not have been more pleased. As a recently divorced mother, I can say I had never felt so comfortable looking at vehicles. I shopped at one other dealership before coming to River City Ford and felt a little uneasy. Homer went out of his way to help me establish my first car loan in my name only and has an adorable daughter I may add. I would highly recommend Homer and this dealership to all my family and friends.

Great Dealership and Service Department
5
Sheila Clark on 10/19/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

This dealership has been great to my family. We have bought 2 vehicles from Homer Wilson and have been treated great! I recommend this salesman and service department highly?

2015 Ford Fusion
5
Michael Vance on 04/02/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Looked at all local deals online prices and again River City beat them all. Can't argue with the lowest price. Homer Wilson was great to deal with and knew his product. Thanks Homer!

Service and Repair Work
5
Ruth Pitts on 03/11/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

I have been using River City Ford for several years now. My experience at your facility has always been a very positive one. The customer service and workmanship are both excellent. I plan to continue having my service and repair work done there. Excellent staff!

Happy Car owner
0
Addie Hutchinson on 01/27/2015

My sale person Tiffany seem to know what I needed and she did everything to make sure that I got it. Thank you Tiffany for the awesome Camry I would do it all over again

excellent service
5
Kathy Woods on 12/17/2014
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I came in looking for a trade on a old vehicle and drive out with more than i could have dreamt of! The salesman Homer and finance manager Jeramy were superior!!

Lowest priced Ford dealer I found
5
Andrea Napier on 12/04/2014
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

After comparing prices online at several Ford deaerships within 100 miles of Huntington, WV River City Ford was hands down the lowest priced dealership when I purchased a new Fusion. Homer did a great job explaining the features of the car to me and Nick was able to beat my own banks rate by nearly a point. I was pleased with buying experience and will be back should I need another car soon

Out of towner who is happy
5
Michelle on 11/25/2014
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Was in town visiting relatives and came to River City after being treated poorly at another dealership. In a way, I'm glad I was not treated well at the other dealership because I saved $1500 at River City Ford. My truck is awesome and remember women drive trucks also :)

used f150 i am happy
5
wayne pioneer on 05/02/2014
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

i bought my truck there and am happy everyone seemed like helpful to me and my wife they also got us the payment we wanted

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