Route 23 Nissan

4.4
Overall Rating
Customer Service: 4.3 Quality Of Work: 4.4 Friendliness: 4.5 Pricing: 4.5 Overall Experience: 4.3


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Car buying experience
5
Queen123 on 11/21/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Overall Experience: 5

I had great experience with Carlos and Richie Garcia. . They gave me exceptional service and would recommend them to anyone planning to buy a car

Sales
5
Sean86 on 09/30/2016
Overall Experience: 5

Meet Rich when my father bought a car at rt 23 Nissan everything went well for him . So when I was ready to buy a Nissan there was no hesitation about where I was going ! I also got a great deal and Rich made it very easy and worry free love my Altima Thank you Rich and Craig

My engine FELL OUT OF CAR while driving after bringing here
1.6
LESLIE W on 09/21/2016
Customer Service: 2 Quality Of Work: 1 Friendliness: 3 Pricing: 1 Overall Experience: 1

I own a 2009 Nissan Versa. The CVT transmission went out around 96k. No problems until then. Warranty was extended and transmission fixed at Nissan of Butler NJ in 2015. However, approximately 10k miles after transmission was fixed, the ENIGINE LITERALLY FELL OUT OF THE CAR while I was driving down a side road going 35 mph. It was hanging 2 inches off the ground. So hazardous! Neither corporate nor the dealership who originally repaired the car would take responsibility for either shoddy workmanship or poor car manufacturing Either their mechanic made an error putting the engine back in, or Nissan is making such cheap cars, your engine may fall out when you hit a pot hole. Very dangerous! They would not fix it for less than $1000. Why should I have to pay for their error which literally could have gotten someone killed?The car is still not running properly, but I will not take it back there. What a horrible thing to do to a customer. I'll never buy Nissan again. And definitely never will buy a car from this dealership.

Great staff and wonderful experience.
5
Judy W on 09/15/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

A huge Thank You to Ricardo Mostacero (salesperson) and Richie Garcia (finance) for all their hard work and for staying late. They got me a great deal on a beautiful car. I love it!!! Thank you again to you both.

Thankful
5
Visser2531 on 09/14/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

We could not be more thankful for Eddie & Richie! They worked for 4 days (including over a weekend) to get my husband into the truck he wanted. THANK YOU GUYS!!

First car purchase on my own, only place I'd ever go back to
5
Vrizzo24 on 09/12/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Honestely would not want to deal with any other car dealership after dealing with such a great one like this. So glad this was one of our stops we made on the car hunting journey

great experience
5
joecura on 09/10/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

23 automall is the best. I've purchased 3 cars there. Rick mascastero was my salesman and he was great. Got me what I wanted at the price I wanted. Scott barna really knows how to run a customer service oriented business.

Awesome experience !!!
5
mark d on 09/10/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I bought my new truck from Rick Mostacero. I have dealt with a lot of salesmen in my life and I have to say Rick goes out of his way for customers. Great guy and very easy to get along with. I highly recommend this dealership and the salesman Rick Mostacero !!!

Excellent experience with buying a new car
5
Jeffrey Clapp on 09/02/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

My mother was in need of a new car and asked for my help as she had a stroke several years ago and it can be hard for her to get things that are said. Robert Whetham at the Rt 23 Auto mall was amazing and incredibly patient with us, never tried to sell us on anything and paid close attention to all the details and questions that my mother and I had. The process was very smooth right down to the final meeting with the finance dept. In just two days we walked out with anew car having had such a great experience, I highly recommend that you look to these folks for your next Ford or Nissan car purchase.

Great job guys!
5
Jm1586 on 08/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Overall Experience: 5

I went there to buy a new Nissan Altima and I must say I met and have new friends now it was a wonderful experience and they did a great job they work with you. The finance department was pleasant and everything worked wonderfully I enjoyed my experience I highly recommend this dealership.

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