Russ Darrow Kia Waukesha

4.7
Overall Rating
Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 4.3 Friendliness: 4.6 Pricing: 4.6 Overall Experience: 4.3


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wonderful
4.8
zqksznqf77 on 11/16/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 4

I wanted to say I am very happy with my experience at Russ Darrow. Their approach puts you at ease during the negotiation and final purchase. They were very patient and worked with us to help us out. This really is a wonderful place to buy and get your vehicle serviced.

thanks
5
Casimira on 11/14/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

This is the second time that I have leased a vehicle from Russ Darrow. They answered all the question's I wanted to know about the vehicle I was interested in. Some of the best people and customer service I ever had. They were very patient and worked with us to help us out.

High pressure
1.8
dissattisfied on 11/10/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 3 Pricing: 3 Overall Experience: 1

Talked me into buying extended warranty that didnt cover my car as it had been wrecked before I bought it but I was told it had clean car fax

great service
5
great on 11/03/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Every time I come in to this Russ Darrow dealership I receive great service. I felt very comfortable walking out of the dealer with the deal I got. Their approach puts you at ease during the negotiation and final purchase. This is my second vehicle from this dealership and am happy with them and the car.

I will be back
5
Raymond on 10/31/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I am very happy with my experience at this Russ Darrow Dealership. Our salesperson was very knowledgeable in explaining each of the vehicle's. Their genuine concern for the customer shined through every step of the way. When the time comes I will be back to this dealership to buy another vehicle.

Great Experience with William (Bill) and the rest
5
Dawn S on 10/29/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I read the reviews and was worried, I walked in and bought a great new car with a great sales team. I was very impressed with everyone from Bill to the finance guy, everyone was outgoing and friendly and went above and beyond to make my car dream come true!!

pleasant experience
4.8
pblmhc1977 on 10/26/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 4

This was one of the most pleasant experiences we had buying a car. They blew us away with amazing customer service and support. I felt very comfortable walking out of the dealership with the deal we got. My wife and I got a really nice used vehicle at a rate we could afford.

Thanks
5
robyn on 10/18/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

This was one of the most pleasant experiences we had buying a car. I was very pleased and surprised with the selection they had. Thanks yet again to everyone for going the extra mile on a job well done. It's nice to know there is a dealership out there who cares about their customers.

Owner
5
Larry Ockelmann on 10/15/2016
Buying Process: 5 Overall Facilities: 5

Our salesperson Kazimierz Madej was excellent, very knowledgeable and took a lot of time to explain the features of this car to my wife who this car is for. He deserves recognition.

I would buy another vehicle
5
Zachery on 10/10/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I am very happy with my experience at this Russ Darrow Dealership. I was very impressed by their ability to show me what I needed. They made doing all of the paperwork relatively painless. I would buy another vehicle from them in the future.

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