Russell Honda
Russell is a no nonsense dealer, I appreciate the honest crew, you can believe the repairs are top notch and are ready when promised. Family owned seems to carry thru to the employees.
Whether buying a car from Jimmy or having our cars serviced, they have excellent customer service. They are all professional, honest and friendly. I have purchased two vehicles from Russell Honda.
The service I was given at Russell Honda was well worth the 2 hr trip. I didn't purchase a car here, but would consider it after the professional care I received. After making me a new key and programming it to my car, Carlos ran my VIN in their computer and saw there was a recall and they replaced the part that day. That, and the professional and efficient service I received was so impressive. If you think this service dept isn't great, bring your car to my town - you'll be lucky to get it fixed in a week no matter what the issue is - and without the smile. I have bragged about these people to everyone at work, and my family and friends.
Whether it is routine maintenance or other reasons for needing service on my Hondas, I have always gotten great service at Russell Honda. Russell Honda's Service Dept sets a very high bar and should be a model for other service departments.
I always have good service they are all friendly and nice. Never have any trouble. Have bough several cars from Honda always found them to be first class O
I had a warranty issue with the sunroof not opening properly. I brought the car in and was very pleased with service dept. They took me to work and picked me up and the car was just like new. Very happy!
Russell Honda has always gets me in quickly and they just don't do a quick oil change. They always look the entire vehicle over letting me know if there is anything I should be concerned about. If they do find something they leave it to me to make the decision as to what I would like to do. There has never been any pressure to get it done through them. They just let me know about what they have found and what they recommend.
I find myself looking forward to my service visits because I know I will always be taken care of at Russell Honda. I am never there for more than an hour, and the service team is always very kind. They take the time to explain the service to me and let me know of anything that I should be aware of. Even though I'm not in need of new break pads, they explained when I should expect to purchase them. Allowing me to plan ahead for the further maintanence of my Civic. There was some confusion of what all was included with my Honda Care membership and their customer service representatives were extremely patient and helpful. Working in customer service myself, I appreciate the people who take the time to help their customers feel more at ease.
This dealership goes above and beyond to provide wonderful service to its customers. They even go so far as to get my records from another dealership to verify I was not due for any service or recall. Wonderful customer service and I love that the manager of the service department is working along side his guys to provide a great experience from the top down.
I did not purchase my last Honda from Russell but I continue to get it serviced with Russell Honda. I live in West Little Rock and it is worth the drive. I know that I will receive the best, most honest service. I had my tires rotated and oil changed in West Little Rock and was told that I needed new rear brakes and rotors. I thanked them and took my car to Russell Honda and had them check it out for me. They confirmed my suspicion, there was nothing wrong with my brakes, 40% life still left and rotors were fine as well. Any service, other than oil change or tire rotation, I drive to Russell Honda and know I am getting the best service and dealing with honest people. For a single female, this is very important. Thank you, Russell Honda for having taken such good care of my Honda's the past 15+ years.
