Scanlon Acura
Unfortunately, I had a very poor experience at this dealership.I was looking for a used advertised Toyota Tacoma. I called them and asked for the 2015 Toyota Tacoma Access Cab to make sure its still available. Somebody was walking in the lot and said yes he is here and we can come around. So we did. When we arrived he showed us a 2014 Tacoma Regular Cab. But sorry, this is not the car we asked before driving over to you. As nobody knew that website the 2015 Tacoma was advertised we all considered it a fake website. My wife said that she feels sorry for damaging the image of the dealership by this website because people like us come over to see cars which do not exist. The answer of the associate was like: he doesnt care about the image damage only about his wasted time.Wow, what a slap in our face!So Mr. Associate, we do apologize for wasting YOUR time and thank you for your appreciating OUR time being wasted as nobody was able to LISTEN to us when we called and asked for the 2015 ACCESS Cab Tacoma and NOT 2014 REGULAR Cab. Then this would not have happened at all!That was rude and very unprofessional.
Scanlon Acura made the buying process very easy and painless. The sale manager Rico and our salesman Bob did all they could to get us into the vehicle that my wife and I wanted. The customer service was excellent. We are very pleased with our purchase and our experience at this dealership and I'm sure we will be doing business with them in the future.
Great service experience , best out of all the dealerships in the area ive been dealing with ,anywhere from BMW to Lexus . Was suprised with the professionalism i recieved at the Acura dealership from Andrew and pleased with the work that has been done to my car. Never had an Acura before , so definately gives me a new point of view at Acura as a brand.
When I arrive to the Service department, Andrew was the one who greeted me. Not only he explained everything, he took my car for a complimentary wash, without my car even being service that day. When the part arrive, he already had my appointment scheduled and my car was in and out in less than an hour. This is my new place to buy and Service my Acura. Thanks Andrew!!!P.S. GO COWBOYS!!!
Shaun Volkmann, e-Commerce Manager, went above and beyond to take care of my special situation after we leased a Lexus, then was not happen with it and he was able and willing to get us into a fully loaded 2017 Acura RDX.... Sam OrisDeRoa, our salesman, very clean, professional, knowledgeable with the vehicle we leased...WE ARE VERY SATISFIED CUSTOMERS!! M/M Diogo
A helpful, experienced & professional sales team, that went over and beyond, to help us.Sam did excellent follow up, to get us in to discuss our next car, prior to the expiration of my lease.Phil jumped in to help when Sam was unavailable the times we just "popped in" with no notice.Both Phil and Sam were critical to our decision to lease my second Acura. They were helpful, not pushy and both extremely knowledgeable and able to answer our questions and concerns.The car speaks for itself, LOVED my TL and am pretty sure I will LOVE my TLX.The service department did a great job servicing my TL and I feel confident that I will receive the same attentive service, if needed for my TLX.
My visit began by finding a vehicle that met my needs for a second car on thee dealer's website. But online can only go far and people become important. When I came to the dealership I was greeted by Greg who spoke with me about the catr I was looking at. Many people may disagree with me but in my opinion listening is the most important skill in sales. Greg let me sell the car by dotting all the "I" s and crossing all the "t" sin the process. Buying a car is not easy but Greg made it easy. Greg, the Sales Manager, and the Finance Manager demonstrated positive customer focus. I not only feel good about the vehicle I purchased but I also feel the buying experience worked for me. To make a long story short, the sales team at Scanlon knows how to sell cars!
My experience at this dealership was wonderful! The staff was very knowledgeable and great at helping me set up features on my car and teaching me the basics. Everyone was very helpful and patient from helping me choose my car to financing. This dealership really made sure that they provided me with a comfortable buying experience and I could not be more happy!
My first pleasurable experience in a car dealership. We worked with John Gallman and he is extremely pleasant and professional. My wife and I spent time with John on different days and his approach was unwavering. After we had come to terms with John and the finance manager we took one more day to compare with other manufacturers. There was not another deal even close to their offer. We returned to sign the paperwork and the staff at Scanlon all went above and beyond to help get the papers signed and deliver the car as fast as possible. We definitely recommend Scanlon Acura.
Eric made the lease process easy, smooth & pretty quick. He displayed good knowledge of the vehicles and extended every courtesy to us. This is our 4th Acura, and it is because of good sales experiences and the great service department at Scanlon.
