Schlossmann's Honda City
Took my 2007 Honda Civic to Schlossmann's for B1 Maintenance Minder service. Service advisor said that included oil change, brake fluid change, radiator flush, power steering fluid change, and fuel injection service. After paying the advisor said they broke a bleeder valve during the brake fluid service and the caliper would have to be replaced the next time brake work was needed. The Honda web site says B1 service only includes oil change and brake fluid change. A few days later a survey person called and asked about the work. Said a manager would call - never did. It is time to find another place for service.
First off, between myself, wife, kids and extended family, we have ten Honda's. I do all the maintenance including spark plugs, tranny fluid changes, rear diffferential, etc.. We have never leased before. We either purchased new or purchased pre-owned. So my son and I go to Schlossman's on Labor Day. He wants to lease a Civic for three years. They advertise a Civic LX lease for $189 per month with $0 down, $0 security deposit, $0 down payment. Now they did have a disclaimer which stated "$0 down does not include taxes, title, license and dealer fees. $195 service fee due at time of delivery. Subject to credit approval. Contact Honda City for complete details." So after taking a peek at some of the cars, I ask what is the "out the door" cash required. He states $925 to $1000 depending on whether you have plates to transfer. I said, why so much? He states $70 for title, $75 for plates, $195 service fee, $189 first month's payment and the rest (about $470) is the dealer acquisition fee. I said Wow!! I said your ad is misleading. I could understand the $195 dealer fee, the first months payment and title/plates but the rest of the cost appears suspicious. Anyhow, this turned my son and I off and we left without leasing. Granted it was only $470 more than I thought it should be. It was more the principle of the thing. As we were leaving, another salesperson intercepted us and said, "Wait. We can make it a true $0 cost deal today." "We can add the $1000 cost to your lease. It will only add $30 per month to the lease price". We kept walking.I don't know if all dealers do this on leases. It just feels like a bait and switch.
If you have never been here, get it in writing before you bring you car in. Nothing worst than getting the bill, and all the numbers don't add up. When I brought it to their attention they said, well that is what the price is now. Really, just like that. Charged for services never done, shop supplies is a joke. That place needs to clean up its act. I will never return, and this was my first time.
My 2014 CRV was hit by an uninsured motorist. Did HEAVY damage to the right side of the vehicle, to the point that all the air bags on the right side of the vehicle deployed. After getting approval to have the vehicle repaired, the body shop at Honda City did a WONDERFUL job with the repairs! Vehicle looks as GOOD AS NEW! No squeaks, no rattles, drives like new! Although the repairs took longer than I had hoped, I am VERY HAPPY with the results! I have ripped this dealership in the past concerning routine maintenance. I owe them an "ATTA BOY" for the fine body shop work! Would highly recommend their body shop!
I purchased a car through this dealer. They have NO idea what they are doing. Wrong vehicle ID/colorON THE CONTRACT!!!!!! I found the mistake. Vehicle was to be titled in another state. They do not know how to do this either. Not helpful. seriously the most ridiculous place I have ever been.I took a check to pay for car, it took me 2 HOURS of them redoing paperwork because it was not the same way twice. Called the finance guy today, as I was told paperwork had to be notarized by salesperson, finance guy said no, went to ask a question to someone, waited for him to come back,he hung up on me, then he was busy!Their Dodge portion (Schlossman's) is no better. I test drove a car, never heard from the salesperson again. That's not a way to sell a car, I would think that is salemanship 101.
Joe Orin was by far The Best salesman I have encountered on this journey of finding the right vehicle while getting the best deal. He was not only honest and forthcoming but witty, charming and very knowledgeable about not only his products but the others I threw at him. I had to make sure he knew his stuff and he did. I told him what I was working with and what I wanted to see happen. He gave me solutions as well as suggestions for alternatives to that. He gave us the most informative, entertaining downright fun experience in car shopping yet. However, I'm quite picky and wish i was excited about the product but I'm still comparing. He has since called me to get an update Although I have not made a purchase yet, I'm sure I want him to be the one who sells it to me. The whole family loved him and have pressured me to buy from him just because of him and not the product. Great job Joe!
1-22-16 I just wanted to take a minute out of my day to thank the extraordinary staff that assisted me in my car buying experience. (Except for the rude internet man who hung up on me while I was driving when I asked him to hold please so I could pull over and talk to him.)Mr. Loren Woyach stepped up to the plate and apologized for that incidents and put me in Great hands with a Jill Johnson. I will admit that I am not an easy customer to deal with. I have zero tolerance for games or wasting my time. But between the two of them they met all my needs and left me to believe that I had total control. There was no pressure, just total customer satisfaction from the two. Because of those two outstanding professionals I am more than a HAPPY & PLEASED customer. My greatest Thanks to the team there at Schlossmann.Sincerely,Sandy & her New Honda Civic EXT
Retracting previous review. I have been in contact with the dealership and am attempting to work through the issue. Will revise after I work through it with the service department.
I was apprehensive at first due to the fact my credit had seen better days. A neighbor recommended Honda City and the fabulous Marion Masterjohn. So I went and two weeks later I had a brand new 2016 Honda Fit! Now this also took the help of Tracy and Jason. Tracy is the new car sales manager and was super sweet. Thank you Honda City, I'm a customer for life. Billie
I went to this dealer with no hopes of getting a car because of having a poor credit. So I told the lady that was standing outside my credit problem and she called Marion Masterjohn to help me out. I told Marion about my poor credit, and I asked her to show me my options and she told me that she was going to help me get the car I wanted and I was still short of hope. After looking at the cars I saw a car I love so I told Marion the car I wanted so she started making calls and working hard. She comes back and told me that the Bank approved the car and I just couldn't believe the low interest rate I went to other 3 car dealers before and they offered me a high interest rate and not many options for cars. Marion gave me the perfect car a car I love at a great interest rate with a low montly payment I can't be more happier than this. She took the time with her hard work to help me and she did a great job. Thank you so much Marion Masterjohn for all your help.
