Sea View Chrysler Jeep Dodge
I went there this morning and had a flat tired fixed. They put in a rope plug for $28.00. I have done that in the past in my back yard on previous cars. It is a temporary fix and illegal in some states. It should be illegal in New Jersey too, with our crappy roads. I have bought 3 Jeeps from Seaview and this will be my last one. Going to Pinebelt from now on. I can't believe Seaview Jeep takes the easy way out and does a rope plug on a $40,000 auto. They should have taken the time and done a radial patch. But it all about money for Seaview Jeep. They don't even deserve 1 star.According to the T.R.E.A.D. (Transportation Recall Enhancement, Accountability and Documentation) Act, instituted after the Firestone/Ford Explorer/rollover fiasco, it is now illegal in the US to plug a highway tire. It is"against industry practice" for tire shops to plug the tires with the external plugs. I GUESS SEAVIEW JEEP DOES NOT CARE ABOUT THEIR CUSTOMERS SAFETY!
This is a bit unfair because the sales department was very good - Ralph(?) was very helpful and polite. The single star (it would be lower if possible) is for how incredibly bad the service department is. Brand new wrangler had check engine light on periodically since purchase. Brought it in and manager said it was a faulty knock sensor, but "they never go bad, so we'll just reset it and see if it fixes itself". Light came back on and brought it back (light was out by time it came time to drop off - said that they couldn't see the code so I had to bring it back when the light was on. Never mind that I couldn't control when it came on so they told me to stop in when the light came on, even without an appointment. Happened to be driving past the dealership when light came on so i pulled in - they gave me a hard time for coming in without an appointment but they eventually scanned the codes and said they couldn't get a "detailed read" of the code so they couldn't do anything about it. I asked for options and was given none.Went back again and they said its out of warranty so now I have to pay them $120 just to try to read the codes. Then I would have to pay for fixes since warranty expired. Other issues are normal - they lose your appointment reservations regularly and give you a hard time like its your fault. They do make reservations for normal (recall) work and then the work doesn't get done because they don't have the parts in stock - an additional visit.I have spent several hours in the waiting room there listening to them have these same discussions with people on the phone. The only reason this place stays in business is because sales is great but people are locked into going to their service department. One of the worst experiences ever!!!My recommendation is to buy your Jeep from here, skip the dealerships extended warranty (Max Care?) as it is worthless and get your factory service done ANYWHERE else. AVOID THIS PLACE LIKE THE PLAGUE!Added - I noticed recently that their service department was removed from most other ratings websites - I wonder why???
Very pleasant experience dealing with Anton up front to work out the lease deal on a 2015 Jeep Wrangler. Dealt with Michael on-site to sign paperwork, insurance, et al. He made sure I knew everything about the vehicle prior to me leaving the dealership - he is clearly the Jeep Guru there. Kevin? who reviewed the lease and financing terms was brief, no-nonsense and to the point but when I inquired about a few numbers on the term sheet he seemed to soften up a bit. The dealership is about 45 minutes from my home so not necessarily convenient but I will return when the Jeep lease is up and deal with them again.
Just purchased my second Jeep from sea view, this time its a new 2015 Jeep from Howard Mandeville, sales person at Sea View Jeep. The process was easy easy, and painless. All the employees are nice, and very helpful. I would strongly recommend this dealership to anyone looking to purchase a Jeep. Purchased a Grand Cherokee Limited sticker $ 45K - Thanks Sea View!!!!
I leased a Jeep Grand Cherokee in 2011 and I was not satisfied after the deal was done. I felt pressured and we drove the car home without a orientation. It took a few weeks but we learned the car ourselves. I never got a call to thank us or in the three years we had the vehicle we never got a letter or post card for any service needed or oil change specials. Then of course the lease is coming up and everyone wants to be our friend again at that dealership. So crazy me goes back there and I asked for the same sales person to give him another shot. He showed us a new Grand Cherokee and gave me his best number for a repeat customer that wasn't happy the first time and the numbers were not great. I told him I need to discuss this with my wife and you can tell the blood rushed to his head because he wasn't closing the deal that evening. Very, Very uncomfortable feeling at Seaview Jeep. I will never return ever for anything. I will also tell as many people I know to stay far away. Too bad.
Bought a hard-top Jeep with a soft-top option at Sea View. My salesman, Ty, was amazing. I brought the Jeep in for installation of the soft-top, after purchase, and also received my first oil change. The service department was disorganized, unaccommodating and not customer-friendly. Upon picking up my newly-removed hardtop, we brought a vehicle just a bit too small to transport the part. This was because no one from service could supply dimensions before pick-up, despite multiple inquiries. Asking if I could leave the hardtop there until able to rent a vehicle, and return later in the day, I was met by very negative attitudes from several staff. Eventually, the shop manager agreed, but "couldn't guarantee it won't get broken." We were able to rent another vehicle, and remove the hardtop from their shop, within hours. Afterward, while I used the restroom before departing, the service manager was rude and confrontational, ordering us to remove our rented cargo van from the premises immediately. "We have other customers arriving in this area, you know." Two days after, my "Oil Change Soon" indicator came on, illustrating "5% OIL LIFE REMAINING". Upon first call, no one knew how to help me, and asked me to call back. The next day, someone explained that the tech forgot to reset the timer, and walked me through the factory default process.Recently, I called the service department to ask what the terms of my "lifetime service plan" that I purchased with the Jeep encompassed. I also wanted to know if that would carry over to another dealer, or specific to Sea View, where I purchased the plan. The Service Manager could not answer my questions, and advised me to call the dealer I wanted to use, and ask them the terms of the contract.Sea View Jeep's service department, especially customer service, is unproffessional, disorganized, lazy, ineffecient, and rude. I do not recommend anyone servicing their vehicle here.
I have had many experiences purchasing and leasing vehicles at The Jeep Store. They have always been extremely friendly and helpful. Assisting me with my last two vehicle purchases, one new and one used, was JT Booker. JT is a very experienced sales representative who really went out of his way to answer all of my questions and work out a terrific deal. Truth be known upon just telling him that I was looking for a used vehicle, he walked me right out to it. Within 30 minutes we had the trade in quote established and a final price on the Vehicle. The deal was to good to pass up and I purchased the vehicle. JT was great to work with and I look forward to having him help me with future vehicle purchases. Once we were done I went into the sales managers office to sign the paperwork. He was also very friendly and great to work with. I highly recommend visiting JT at The Jeep Store for your next vehicle purchase.
JT was very knowledgeable, professional, courteous and patient. The dealers ship has a friendly atmosphere. We did not have to play the price game with a manager behind a closed door. We got a good price. JT got us through the leaseing process expeditiously and explained things well. Highly recommend JT to all!
If I could give this place zero stars I would! Horrible place!! I needed a new or used car because my car had broken down and it was not worth the money to try and repair it so I tried to get a car here... BAD idea.. Walter I believe his name was tried to take advantage of the fact that I was desperately in need of a car. Pretty much only giving me a one option for a new car with payments I could never afford. I left that place and got a car somewhere else with better payments and nice understanding people!
When first approaching the counter, Rich was immediately friendly and helpful. He also was very informative about the warranty options for my car. My car was serviced the next day and I even got a call from Rich as soon as it was done (at other establishments I usually have to call myself to find out). I would definitely use this service department again due to this experience.
