Sewell Cadillac Grapevine

4.7
Overall Rating
Customer Service: 4.8 Buying Process: 4.9 Quality Of Repair: 4.7 Overall Facilities: 4.9 Quality Of Work: 4.3 Friendliness: 4.3 Pricing: 4.2 Overall Experience: 4.3


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Great customer service
5
Too,many,kids on 11/05/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

We went in to look at used automobiles and found something I've been wanting for a very long time. (not what I went to look at) The salesman was excellent and made everything go much quicker than other places we've purchased from. They were about to close but he stayed to help us not knowing if we would purchase or not. We did because of the dealership service we received. Very nice people and went beyond to get something extra for my car. Thank you Marcelino Orellana

Excellent Customer Service
5
JerrynAmy on 11/05/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

We recently purchased an auto at Sewell Cadillac Grapevine. Our sales person was Marcelino Orellana. Great guy, very nice, not high pressure. Deborah Young in finance was also awesome. Highly recommend !!!

My second Sewell Cadillac
5
Cathy on 09/18/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

My sales person from Sewell Cadillac was so good that I did not look anywhere else when ready for a new car. Thank you John Kantarski!! Sewell Cadillac does it right in every way!

Happy in Las Cruces, NM
5
Neri Corral on 08/07/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

While visiting our daughter in Dallas, we decided to stop by and look at new vehicles. We had been shopping in our own state of New Mexico but, after stopping at this dealership, we knew this was the place. Not only was the service outstanding and staff friendly, there was NEVER any pressure or "pushy" salesman. It was actually a pleasure to purchase a car and walk away knowing we got an awesome deal. Even though we are miles away, we have the comfort of knowing we can just pick up the phone knowing the same excellent service will be provided :)

Service Rep was GREAT!
5
Cathy on 06/14/2016
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

My service rep, Bethany Goff, was terrific. Very helpful, professional and informative.

Consistently amazing service!
5
happy v owner on 11/01/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Overall Experience: 5

I will never buy another care any place else because of the high level of service I have experienced since June! Graham Gage is fantastic but every single person I have come into co tat with has been top notch!

Great experience
5
Bella on 03/22/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

This was the best car buying experience I've ever had. Brandon was great, we came from Austin to buy and everything he promised over the phone he did. The process was quick and we were back on the road quickly in my new ATS coupe. Thank you Brandon, you're the best!

Customer
5
Joyce J. on 12/19/2014
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Just wanted to thank you for the surprise gift of cookies, Calvin Malek. Thanks for helping me with the Cadillac purchase. You are great!!!

Great Service
5
shana on 09/26/2014
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Recently leased a new SRX from Sewell and was very happy with service. Samantha McCawley was so pleasant and professional. It was such a drastic change from my last car buying experience. My husband, who is very big on customer service, said he will only buy from Sewell from now on!

Extremely poor customer service and poor salesmanship
1
ylw2063 on 09/09/2014
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

I was going to purchase another Cadillac from Sewell Cadillac of Grapevine. I purchased my last one from them so I was going to do the same. Well I worked with the same salesman from my first purchase. The whole experience was sorry and they were unwilling to negotiate or even TRY to assist me with my purchase. In fact I felt as if I was a burden and the salesman, Darren couldn't wait to be gone with me.Well, I went to another dealership and purchased a 2014 vehicle. The other dealership was totally awesome and they appreciated me as a customer. Sewell - Grapevine KISS my GRITS!!!I may be a woman but I too have purchasing power!! It not just men you need to cater too!

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