Sewell Cadillac of Dallas
I recently brought a used vehicle in I had puchased elsewhere. The Service Rep made bo comments about condition, other repairs needed or anything. I was referred to Sewell because of it's image of customer service. I've not yet experienced this great customer service.
I am a huge fan of Sewell Cadillac. My 2015 SRX is my third Cadillac and it is the service I receive at Sewell that keeps me buying Cadillacs and coming back to Sewell for any needs they may have. The Service Department is just off the charts outstanding!
Jason Raines is the best Service Manager ever! He always makes sure I'm taken care of, explains everything to where I can understand it and is just a pleasure to work with. Having someone you can trust when it comes to your vehicle is very important, especially as a women who knows absolutely NOTHING about cars. I'd recommend Jason to anyone and everyone!!!
We wanted to lease a new car for our daughter. She is a student at the University of Arkansas in Fayetteville and her 2004 Escalade (purchased from Sewell almost 7 years ago) had close to 180,000 miles and was getting a bit rickety for those long drives. We came to Sewell at 5:45 on a Saturday evening, knowing that we only had a few minutes to look around before the dealership closed. We walked over to Scott Dulin's desk; we have worked with him on many transactions over the past years (including the Escalade purchase) and have always found him to be very professional and helpful. Well, he really outdid himself this time! We left Sewell around 9:20 that evening with a beautiful new Cadillac XT5. It was the color she wanted and had the packages she wanted. Never did we think we would be able to make that happen so late on a Saturday afternoon. But Scott persevered, continually telling us (as we kept apologizing for keeping him late) that he was happy to stay and do this for us. The new car is gorgeous! And Scott is fabulous!! Sewell is known for its service and Scott is one of the company's strongest assets!! We will definitely come back to work with him again!
I was visiting from Charlotte, NC and looking for a car. i decided to five Sewell a look. Sewell was very professional and the sales person was informative and easy to work with. The deanship was clean and gave out complimentary snacks which was nice. The only reason I did not do business with them was that we could not agree on a price. Other than that I have no complaints and would recommend them to others.
I couldn't imagine a better car buying experience than Sewell. Henry was amazing and we will be customers for life!
Found my Cadillac on cars.com from Sewell Cadillac. I talked to Henry Williams the on line sales person. I told him which car I was interested in and that I was taking in a trade in. He gave me a estimate for my trade in and got me where I wanted to be price wise. This was on Monday I told him that I could not be there until Saturday to see the car and buy it. He then offered to deliver the car over 220 miles away. I viewed the car on Wednesday and found a few scratches, the Intern which delivered the car called Sewell and they said they would fix it at a near by Cadillac dealership. We made the deal and I never had to travel. The Intern Eric was very informative about the car and Henry was helpful and made the entire process simple and easy. I would buy from them again and cars.com was the easiest way to shop many cars.
Vivian did a great job to help us to select our new car, with her help we can go through the financing process quickly and easily. I am very happy with the new car, she also take time to show us all the nice features of the car that I really enjoyed
Excellent support. Jennifer handled service appt. and got me a loan car based on my schedule. She followed up on checking dent guard coverage and all repaired as promised and quickly. Car is always washed, clean and ready for pick up. I wouldn't go to any other dealer.
bruzzone above and beyond. he helped smooth out a bad situation to make purchase of my used car easy and quick
