Sewell Infiniti Dallas

4.7
Overall Rating
Customer Service: 4.7 Buying Process: 4.7 Quality Of Repair: 4.5 Overall Facilities: 4.9 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.7 Overall Experience: 4.7


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Relationships/Trust in this Dealership ruined
1.2
S&C on 08/30/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 2 Pricing: 1 Overall Experience: 1

Bought my G37 from Allision Cohen about 5 years ago and built a great relationship with her and the Sewell dealership family. This caused me to have a great deal of trust in this dealership until recently when I was a victim of hail damage and had to decide where to take my vehicle for repairs. Although I live in Frisco which is quite a ways away from the Dallas Sewell location I decided that I would make the trip and bring my vehicle to the ones that I'd built trust in over the years assuming that they would definitely do things right. I dropped my vehicle off on 7-27-16 with Chris Girard who walked the vehicle with me and assured me that they would take care of it and it should take about 2 to 2.5 weeks max. He also pointed out that one of the dings had caused a little paint chip that was on the left ledge of the vehicle and the back window, however it was in a good place because it shouldn't require that they repaint. I left with the expectation of my car repairs being done with quality and returned to me in a better state than when I dropped it off. During the repair period I communicated with Chris on a number of occasions due to the fact that Sewell requested at least two additional supplements. Upon the request of the second supplement, I made a phone call to Chris to ask why they were requesting this supplement because it was to authorize them to repaint the rear quarter panel of my vehicle. I informed Chris that this is not what we'd discussed and I would rather that they not repaint only a panel of my vehicle because I was worried about it matching the rest of the paint. He assured me that there would be no difference and because my vehicle was black I wouldn't notice it at all. About a week later I received communication from Chris that the paint (which was the last portion of the repairs) was complete and my vehicle was being reassembled. Being that 3.5 weeks had passed by this time and that my Rental period was ending in a few days with my Insurance company, I called Chris to find out when I could expect to pick my vehicle up. He stated that my vehicle was getting ready to go to paint to which I responded, I just received a status from a few days ago that paint was completed and my vehicle was being reassembled. He stated that he must have sent that to the wrong person and apologized but my vehicle hadn't yet been painted. Worried that I would now be responsible for paying for my own rental after what was promised as a 2 to 2.5 week max job has now turned into being over a month I asked Chris if Sewell would be providing me a form of transportation for the remainder of the repair period. He stated he would see what he could do. After about 2 days of my expiration period I received a call from Chris stating that my vehicle was now ready for pickup. My wife and I drove down to pick up the vehicle and was immediately asked to sign the supplement checks. Before signing, my wife asked to see the vehicle. When they brought the vehicle around I went out myself to inspect and immediately noticed that the paint was totally different and noticeable to which I informed the Estimator this is not what Chris promised. I also noticed in several more places where the paint seemed to be chipped or missing. I went back in the lobby and asked my wife to go and take a look. She asked what I saw and I told her I didn't want to say anything because I wanted to see her reaction. She spent about 10 min out with the Estimator and came back in and immediately asked, "What did they do to the car". She felt as I did that our vehicle looked worse now than when we'd brought it in. We expressed our feeling to the Estimator who took me in his office and said we took before pictures so let's look at before pictures. When he pulled the pictures up, I told pointed out how good our paint looked when we dropped the vehicle off and he response was, that just the light and the shadows from the sun. I received a call from Chris on the following Monday and he also tried to justify it by saying that it was like that when we brought it in and threaten to stop paying for the rental car if I didn't bring it in. I escalated it to Sam Weston who to my understand is the GM who also said it must have been that way being that the car is about 5 years old. I'm now in the process of having my insurance company serve as a mediator to see what can be done about our dissatisfaction. Unbelievable....and really sad because my wife and I were also considering the purchase of another Infiniti this year based on the Trust that we thought we'd established with this dealership.

Bad service
1.2
Henry Lemus on 12/08/2015
Customer Service: 1 Quality Of Work: 1 Friendliness: 2 Pricing: 1 Overall Experience: 1

I used to enjoy going to this dealerships matter fact I bought my Infiniti of this location but I also but a Mercedes at park place and either this location used provide first class service but now sewell infiniti in Dallas has changed a lot and for the worst I took my car for an oil change and it took about 15 minutes before somebody came to me and asked if i could be help but that's not all I also took my car to service because it overheat once and they had told me that I had to replace the entire engine which was $10,000 in spending so i decided to take it to a different location and the only problem I have with my car was the gaskets which was fixed for less than $500 so that was a rip off right there I'm not sure if I can trust them anymore because I really was thinking on buying another infiniti.

So far, so GREAT!
0
FamilyGuy on 11/10/2015

I'll be finishing my purchase of a JX 35 this week with Paul at Sewell. I found this vehicle online earlier today and was able to arrange a deal by COB same day. I chose this dealership over another due to the other customers positive feedback as well as the prompt communication from Paul.I chose the Infiniti over Acura, Audi, and BMW. Although the quality of Audi is superb in this lineup, the Infiniti stood out in terms of overall value for the dollar. I am a family man purchasing this vehicle for extended traveling and appreciate the level of comfort provided by Infiniti. I'll be willing to bet that my girls and I will enjoy this vehicle for many years to come!

The Best experience I every had when purchasing
5
Carla Johson on 04/16/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I have purchased many cars in my life , but Sewell was my best experience . My sales person Cathryn Yeille,was the Greasiest and I felt that she done everything to get me the car I wanted . I truly felt the exceptional experience of a 5 star dealship and she handle me like she had known me for a life time . At the end of the day the finance guy was great too . I had no bumps , no hassles at all . I was treated like a queen from the time I walk threw the doors until I drove off with my 2015 CTS fully loaded. I will buy from Swells again. " Hats off to Cathryn "

Andrey was awesome!
5
pitviperkr on 01/08/2015
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Bought a preowned Lexus GX from Sewell Infiniti Dallas 12/14. Worked with Andrey Saparov who was absolutely wonderful. Professional, honest, courteous, attentive, knowledgable, efficient, patient etc etc... I could go on and on. VERY positive first experience with the SEWELL family of luxury dealerships. No hassle, no run-around. NO BS! All promises were fulfilled on time. Would absolutely recommend!

Great Service from sales staff
5
Bll on 01/22/2014
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Very good experience from knowledgeble sales staff. Andre was a pleasure to dealwith as well as Russell and the general Sales manager.

Not recommended
1
SUV buyer on 01/10/2014
Customer Service: 1 Buying Process: 1

I'm unsatisfied with the used car based on my experience today. The used car manager is arrogant and not trying to work things out. More importantly, he treat me like I know nothing about the car, he tried to sell me The used car at higher price than new car's, I felt offended by such "smart" trick. Never buy from them.

Infiniti G35 Sedan
5
Barry Kalu on 12/07/2013
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

This will be the 2nd time that I have purchased an Infiniti brand vehicle from the Sewell Dealership. In both times it has been a positive experience This time my sales person, Paul Kim, was very professional, knowledgeable and helpful with my questions. Although he obviously wanted me to buy from him, I did not feel pressured. Most importantly, I had confidence in the Sewell product because the vehicle has undergone pre-sale maintenance service and comes with 30 day warranty. I will buy from Paul Kim again and will recommend him to my friends and relatives to experience the Sewell quality and difference. Thanks Paul.

This is the worst experience ever in purchasing a used...
1
COREYHAYES1985 on 10/20/2013
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

This is the worst experience ever in purchasing a used car everyone was nice until the car started giving me problems and now that I want to sale it back I'm getting the run around never will I purchase anything else from Sewell they are nice until you have issues and are not satisfied.

Never will I purchase from Sewell Infiniti again
1
CoreyH on 10/20/2013
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 1

Sold me an Xf that had 2 bent rims and a bad window motor after 2 weeks of having it the check engine light comes on I took the car to the Jaguar dealer and the extended warranty they sold me didn't cover anything I was forced to pay $1600 + tax to fix all the needed repairs on the vehicle and Sewell sent me a check for $136.00 my lien holder still has not received the tittle from the dmv which I called the dmv and according to them they have not received anything from Sewell Infiniti so I called my salesman to sell the car back to Sewell they can't buy it from me without the tittle but you can sale it to me without the tittle very unprofessional I am going to contact Mr.Carl Sewell regarding this because at this point I have no interest in the vehicle or doing business with this company so out of town customers stay away I wish someone had told me prior to my purchase.

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