Southern Trust Auto Group

4.5
Overall Rating
Customer Service: 4.6 Buying Process: 4.6 Quality Of Repair: 4.4 Overall Facilities: 4.3


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Unsatisfied customer
2
Unsatisfied customer on 11/08/2016
Customer Service: 2 Buying Process: 3 Overall Facilities: 1

Make sure when you buy from the dealership you get it in writing what they're going to fix! The owner ensured that he would fix the things we had written down unfortunately he only did 1 out of the 6. Also they ran my credit twice to check the limit I could purchase. It's unfortunate this being my son's first experience buying a car would never purchase there again.

BUYER BEWARE!!!!
1
David on 09/29/2016
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 1

Junk Cars. Do not buy at this lot, waste of money and not quality.

A++++++ Experience
5
S on 09/25/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Jeff A. Is the man!! As an out-of-town buyer, I truly appreciated the expedited service. I was in and out in 30 minutes. Showed up, the car was cleaned, signed paperwork & left. If only all my other car buying experience is with this well. Highly recommended!

Great place to buy car
5
Al on 09/04/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Chris Niccoli is the Best. He carries only the top quality in automobiles. Luxury, SUV, trucks and sports cars. If he doesn't have the car you want on his lot, he will get immediately. He found my car and delivered it the very next day.

Great value & exceptional service
5
Tony&Gloria on 07/21/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

My wife had longed for a Mercedes SLK 320. (They'd been made from 2001-2004.) We looked looked nationwide for 2 months and then found exactly what we wanted only 80 miles from home. As for value (quality/cost), the only cars we saw comparatively were in CA. The Stag1 no-haggle approach works because the price was spot on. As for service, the staff are friendly, informed, professional, no pressure. Best yet, both Jeffs, and owner Chris, were great to work with and followed up with details and questions. I've not had a better car buying experience and would recommend them, without reservation, to family and friends.

Stellar Buying Experience
5
Gary Christopher on 04/18/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

My wife and I were looking all over the southeast US online for a used Lexus RX400 Hybrid with a specific color combination and features. While in Florida on vacation, we decided to check out Southern Trust Auto Group and the Lexus they had in their inventory. We are really glad we did! The car was in excellent condition at a reasonable price just as advertised. The buying experience was as good as it gets frankly. I can say we have never had a better experience: no pressure, honest answers, and a pleasure to be around. We thought the whole group, two Jeff's and two Chris's, were a delight to buy a car from. Even though I live in Atlanta, I intend to tell my relatives in Florida about this group as well as my friends and family in Atlanta. For me and my wife, when we need another vehicle, I intend to see what they can do to help me first. Obviously, we highly recommend this team!

Great buying experience
5
Chad on 04/13/2015
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

This is the second car my wife and I have purchased with Southern Trust. We both have recommended to others that they check out the place. There is no high sales pressure tactics, the prices are fair, and the buying experiences were positive.

New truck - yay
4.2
Bob L on 04/04/2015
Customer Service: 5 Buying Process: 4 Quality Of Repair: 4 Overall Facilities: 4

After previewing dealers lot for a vehicle and doing a test drive...Actual time spent on the approval---financing---and all the administrative paperwork------- ABOUT AN HOUR. Bing bang and a boom. Very professional yet laid back and not pushy. Jeff Hayden - professional, courteous, and fun. A very good salesperson. I do not have the best credit. But they got er done and at very reasonable rates. Thank you Southern Trust. I will recommend this place as a definite go to place. Bob F-150 SCab 4X4.

lack of communication
2.7
lack of communication on 03/30/2015
Customer Service: 2 Buying Process: 2 Overall Facilities: 4

Lack of communication. No follow up, puchased one car there but will not purchase anything else from them. Life goes on and on and on.

Best car buying experience I have had Ever!
5
"E" on 03/09/2015
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

I have bought many cars in my life time . SOUTHERN TRUST IS ONE OF MY BEST EXPERIENCES. Very pleased with how smooth transaction went. No pressure felt as if we were family! BEST PRICES IN 50 STATES I WAS LOOKING FOR 6 MONTHS ON CARS.COM Nissan GT-R Premium best deal ever! I will be recommending southern trust to every one I know! Thanks to Chris he made my day cheers! Erik

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