Star Chrysler Dodge Jeep Ram FIAT

3.4
Overall Rating
Customer Service: 3.3 Quality Of Work: 3.6 Friendliness: 3.5 Pricing: 3.3 Overall Experience: 3.3


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Great professionalism
5
Happy Jeep owner on 10/26/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

The General Manager Nick was a pleasure to deal with! As a AAA member he gave me the best price and service I ever received from a car dealership! If your looking for a Jeep go to Star!

The best service
4.8
mjusa1998 on 10/16/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

Due to the service and encouragement.Explaining the details about the vehicles.un believeableveable verities of motor vehicles. Must buy the vehicles from Star Chrysler Jeep Dodge.

Switch and bait
1
Toni on 09/17/2016
Customer Service: 1 Pricing: 1 Overall Experience: 1

So I go to star a week ago. They look up my payoff for my trade in .. They say all is good , I select a truck later that week. I am told I hit approved for a lease and they tell me the amount I am to pay each month . We're told come down with the title and reg for current trade in and will complete the paperwork . Then were told that Thursday to come and they want to look at my car again for trade in .So I get their Saturday all ready to go , they took my title , reg and payoff amount again. The salesman comes back. And tells me they decided they are not giving you the trade in amount we originally said but almost 2000. Less. So now the monthly payment was 150.00 more per month!!! And the truck I assumed I was driving home with today was not even prepped. This tells me they strung me along all week make me waste 2 hours today sitting there figuring is say ok I'll do the deal . They were referred to me and I will never refer them to anyone .

Great Experience
4.3
Saf on 08/14/2016
Friendliness: 4 Pricing: 4 Overall Experience: 5

Worked with Joe, Andrew, William, Eddie, and the rest of the team at Star yesterday. Received a good deal. The team was efficient and professional. Appreciate the team making the process of purchasing a vehicle as seamless as possible.I would recommend checking out Star Dodge for your next car purchase need!

First time great experience
5
Williams on 04/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

It was great working with this dealership I recommend their service great people To help u find what u need...can't wait to go backAnd upgrade.until next time

Harrassment
1
starjeepqueenshorrible on 04/13/2016
Customer Service: 1 Overall Experience: 1

Horrible professionalism portrayed by Nick the sales manager. After I completed an online survey by Jeep NA I received a call by Nick the next day filled with profanity, He threaten to come to my residence and "shut me down". You call this a car dealership? is this how costumer service is handled? Horrible!!!!

Always a Great experience #TeamJeep
5
DeQueenDivine on 03/07/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Hi,I went for an oil change on 3/4/16, and as usual the service department staff are efficient. Kudos goes to Darryl S. for always demonstrating respect, leadership and integrity. (Ex: knowledgeable on "RECALLS").. You are a great asset to STAR organization. YOU ROCK????Best Regards, Ms.D.Odom

Great service
4.4
Happy jeep on 03/02/2016
Customer Service: 5 Quality Of Work: 4 Friendliness: 5 Pricing: 4 Overall Experience: 4

Came in for oil change. And the staff was great. They checked everything. And I was in and out in a timely manner. I was very pleased. With my service

First Rate Service Department
5
ptgt24l on 03/01/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Star Chrysler has been with me and my obsession with the PT Cruiser for 10 years and counting. From my first oil change to a comprehensive inspection of my third PT Cruiser purchase last October I've experienced nothing short of professional hassle free interactions with Terry Hynes and the whole crew of Technicians.Star Chrysler is one of 3 Speedshops in the country and their knowledge and willingness to stand by Mopar Performance parts and installations is important to me as a weekend racer.

Service
4.6
Ralmon94 on 02/26/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 4

I routinely go in for oil changes. I am usually taken care of by Teresa or Daryl. Teresa took care of me today. They are both friendly and accommodating. I frequently call the same day for service and they tell me to come in. I have had my challenger 4 years now. They could not accommodate me only twice. They both apply whatever discounts are available without me asking. The waiting room always has coffee and donuts. It's nice and cool in the summer but a bit cold in the winter. They are both knowledgable of the vehicles they service. I continue to go there even though the warranty has expired.

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