Ted Britt Ford

Amir and Andy were a pleasure to work with and we received a great price for our new Ford. I would definitely recommend Ted Britt Ford.

I just can't say enough good things about my 2017 Ford Fusion, or Naz, my salesperson. He worked with me over the internet and phone to get a price nailed down so all I had to do was to come to the dealership and sign paperwork to get the vehicle, even arranged to have vehicle tinted prior to my arrival at the dealership. I live about 2 hours south of metro DC so they met me at the train station. Did not pay a penny over the agreed to price, and the price is definitely better than anything I could have gotten anywhere else in the state. No bait & switch tactics or any bad business practices. Their inventory gives them flexibility other dealers can't match, and their sales force not only offers you the best deals, but they treat you courteously and are a pleasure to buy from. Both Naz & Alison were patient with me as I had my 3 year old with me, but everything was handled quickly and we were out the door with my new car.

I could not be happier with my purchase of a 2016 Ford Edge from TB Britt Ford. I detest the whole car buying experience and am not one to normally write online reviews. After exhaustive research, I decided on a Ford Edge as the right vehicle for my family at this time. Thus began the process of finding the absolute best deal possible in the DC/Baltimore area. I was in contact with at least 10 dealers that had vehicles that interested me. TB Ford beat most dealers by $1000. I had interaction with only 2 people in the purchase of my SUV. Naz was my salesman. I cannot say enough good things about this young man. He was professional, attentive, and truly went above and beyond in the sale of this vehicle. I did all my negotiating online or via text. Naz was on top of it - he answered every email and text within minutes. I fully expected the run around once i showed up at the dealer - but everything was as promised. My pre-negotiated price was exactly what I paid. Not a cent more. I was ready for the other foot to drop once I made it to the financing office but Linda was just as professional and pleasant as Naz. She was thorough and patient. I honestly enjoyed my interactions with both of these exceptional employees. I cannot say enough good things about this entire experience. Do yourself a favor if you are considering a Ford, Go to Ted Britt and ask for Naz in sales, then ask for Linda in finance. You will not be sorry.

The team (Mindy and Karwan) are professionals and respond quickly to inquiries. They communicate pricing clearly and in a timely fashion. They do an excellent job managing fleet specific needs like upfitting to a specification and tag and titling needs. I recommend them for anyone looking purchase Ford fleet vehicles.

My deal did not go through. I was threatened and forced to give $500 dollars cash only by Christiab to get my car I was trading in back. The reason was for service the dealer claims they did on my car that during trade negation that I did not authorized. I was told to give them $500 cash or if I did not and took my car tgey woukd call the policemm. When I told called general manager Evelyn Akers tried scare tactics. I was,threatened and told to tread lighty. On top of that after the deal was closed the fiance company kept contacting my previous employer. I had to call fiance and ask them to stop and let them know if they called my previous employer again when the deal was,stopped I would consider it harassment. In 20 years of buying cars I've never experienced such a violation. I have yet received a apology or a refund. What happened to human kindness .

Despite the dealership being remodeled Andy Britt and salesman Bill Gedris worked hard to get us a great deal and provided excellent customer service. My family and I have been purchasing vehicles and having them serviced at Ted Britt Ford for years and, thanks to Andy and Bill, we will continue to do so for years to come!

We had a top notch experience. It started with Josh Roberts (Internet Sales) and his responsiveness to questions through email. He was smart in offering a competitive 'out the door' price that got us to this dealership. I was initially leaning towards Koons but because of more ratings on DealerRater.When my wife and I stopped in Saturday morning Allison Lucas (General Sales Manager) introduced us to Naz Islam (Sales) . . . what an awesome person!!! He's very knowledgeable about the product but more importantly he has a winning attitude and warm approach. As we worked with him we we noticed interactions of other sales associates around and were not as impressed. If we sat with the other guys we would not have purchased a truck. It wasn't that the 'other guys' were bad, it's just that Naz is just that good.We then had the opportunity to work with another winner in Brian Forster. What a great individual. We didn't feel pressure to purchase anything, but his approach sold us and we ended up buying a service plan based off his logical approachYou have winners in these guys.

October 19 sales visit- Saw car I like online, so I request more information- Alicia calls and emails, sounds nice, checks out details of the car for me, asks if I'm stopping by today or tomorrow- I text her to confirm that I'm coming, and she never hints that she won't be the one to work with me or show me the car. I thought she sounded great, competent and knowledgeable and I was looking forward to working with a woman. Is this the strategy to get you to come in?- Instead, someone calls from an unlisted number and leaves a message, that I don't receive while I'm driving, literally on the way to the dealer, and I find out later that it was the dealership who called.- I arrive at night, and the place is under construction.- "Sales" is in the back, around some corners and corridors, with a paper sign directing you through a door.- I walk past some messy offices and find a woman at her desk, who is not friendly while shes on another call, and she calls someone to come out and meet me. I stand in the hallway not understanding what's going on.- This other woman finally tells me I won't be working with Alicia, because she is in internet sales, and that she had left me a message that Ill be working with someone else. She calls over this other guy, Yassir, to work with me and show me the car- Yassir was very nice, but I was already creeped out by the whole experience- We test drive. I love the car. My friend owns the same vehicle, which I had driven and ridden in before, so I was familiar with it. Comments on my earrings. Asks if I'm Married or have kids (because a woman can't buy a car without considering those details for herself?). He does well with reading my body language when I dont bother answering the question, and later apologizes, that they are taught to ask these kinds of questions to help buyers consider their needs. I was very grateful for his sensitivity, and appreciate that there is often a script to use when helping a total stranger figure out what theyre here to buy. - Whole place is under construction, dirty, and dusty desks everywhere. The cleaning crew is vacuuming and taking out garbage while I'm waiting for Yassir to do his thing for 20 min. One of the other salespeople can see that Im sitting there uncomfortably, and eventually I stand off to the side of the desks to allow the cleaning crew to vacuum (and they do a terrible job).- Yassir comes back to show me the numbers and I'm not interested and then he walks around the corner and suddenly I can hear him negotiating with Andy Britt, about how they can't really go any lower because it's certified, blah, blah, blah. Turns out Andys desk is on the other side of the partition, and its all a big show the 2nd time around with the negotiations. - Then Andy comes out and wants to talk about numbers, how they're giving me 4% but maybe a bank would give me 2%, but they cant negotiate on the price of the car, the dealer fee, etc. He likes my earrings too, but he's seen them everywhere (Im guessing thats supposed to be a compliment?). - I then tell Andy that the whole experience made me uncomfortable, that you should really tell people that youre under construction before they arrive, in the initial call, and tell them what they can expect and where to go when they get to your dealership, since it's around the back and through unmarked corridors. Its the kind of customer service that I would have really appreciated, arriving at night by myself. I also mention the price, and that I know they can do better and Im not interested unless they can get close to this particular number. - Andy then calls the next day to ask if I have any questions. I realize that seems like a good idea to him, but if I walk out of your dealership, clearly uncomfortable and upfront about how I didnt enjoy the experience and was hoping for a better price, why would you call me and ask me if I have questions? Why not rethink the car sales experience that you gave me and call with a better price or an explanation of how things could have gone better? The ball is in your court to return with a better offer. - I also tell Andy that I was reading their terrible reviews on Yelp and Autotrader, particularly the many many comments that refer to the terrible customer service experience on the back end of the purchase, when the dealership should be honoring their Powertrain warranty and service deals. Ted Britt representatives seem to be terrible about calling people back, or servicing cars in a timely manner, or even honoring their agreements for the warranty. Why in the world would I want to buy a car from this company when my personal experience in their showroom is so sketchy, and clearly other people have problems AFTER buying the car? I dont think Andy wanted to hear what I was saying, and thats fine. Ive been to six other dealerships in the area, and while I havent yet bought a car, I can say that this dealer is at the bottom of the list in terms of quality customer service and this is while they are still trying to win my business. Imagine what its like after they have your money??- At the end of the day, I loved the car, so they didnt need to sell that to me. They needed to sell me on the price and earn my trust, and it didnt work. Ive since seen their same car, still not sold, marked up by $2000 from the price that originally caught my attention. Something isnt working here, guys. You might want to rethink your strategy. - To be fair, I don't blame Yassir and thought he was decent about the whole thing. I could tell he was trying. If both he and the car were at other dealers, I would probably work to make the purchase. I can't say the same for Andy. I've told my friends, coworkers and family about the experience and posting this review here as well. In conclusion, there is lots of room for improvement with this dealer.

Ted Britt Ford defrauded my wife and me of nearly $5000. I have contacted dozens of individuals at Ted Britt Ford and Ford Motor Company by email, phone, and letter. Ted Britt Ford and Ford Motor Company blacklisted my email address, do not respond to my letters, and the Ted Britt Ford General Manager screamed at my wife over the phone and told her to never contact her again. (The same day, incidentally, that my wife learned that her Dad was diagnosed with stage 3 cancer of the throat. What a pleasant afternoon!)I have received a recall notice a few days ago from Ford, and Ted Britt's refusal to abide by the contact we signed in good faith and to abide by the law regarding automobile safety recalls reveals the despicable and dishonest operation of Ted Britt and Ford Motor Company. Since I cannot contact Ted Britt Ford- my email address has been blocked and Ted Britt Ford and Ford Motor Company refuses to answer my written correspondence- our family faces the danger of riding in an unsafe vehicle without any recourse of repair to life threatening automobile problems.I purchased a new car from Ted Britt Ford of Fairfax, Virginia. Ted Britt Ford defrauded me of $4997.00, both fraud in the inducement and fraud in the execution of the sale. Included in the car sale were $4997.00 in maintenance and cleaning contracts. Ted Britt Ford refused to honor those contracts from the beginning and continue to refuse to honor the agreements and service the vehicle.I emailed Britts managers several times, seeking resolution of the problem. I emailed several Ford Motor Company executives on several occasions, attaching copies of the relevant documentation. All of the Britt executives and the Ford executives blocked my emails! I have requested a refund several times. Britt's breached the contracts, and I firmly believe, never intended to honor them. Ted Britt Ford refused to honor and had no intent to honor the contracts from the day the contracts were executed.We have asked Ted Britt Ford to refund our money as they will not honor the contracts. Five thousand dollars is a large amount of money to lose in a swindle, but especially now. Last March my wife and I learned that her dad had received a diagnosis of cancer in his jaw and throat. He underwent chemotherapy and several radiation treatments. Yesterday we learned that the treatments were not as effective as hoped and early next week his lower jaw and lymph nodes must be removed.Ted Britt Ford refused from the beginning to honor any of the agreements.Ted Britt Ford and Ford Motor Company have blacklisted my email account so that I cannot contact them regarding the problem.Ted Britt Ford has committed fraud in the inducement and fraud in the execution, and by blacklisting my email account violate federal and state Unfair Trade Practices and Consumer Protection LawsI have requested a refund several times, but Ted Britt Ford refuses to refund our money.

Bernie Finan is the best salesman in Northern Virginia! He Treated me & my family with the greatest respect which is why we purchased our 11th, 12th & 13th Fords since 1988 from Ted Britt between May & Sept. (Escape, Mustang, & Focus respectively). Thanks to Linda, Evelyn & Andy as well! Gardner Britt should feel proud of these good people who represent him!!