Thompson Buick GMC
All the staff at Thompson were great to deal with. We really appreciate them going above and beyond to meet our needs. Thank You Thompson, you're clearly the best!!
Sean Riley and Thompson service is the greatest.Sean is very helpful and knowledgeable. They both deliver! Jim Clark Durham NC
Sean kept us informed every step and responded to questions in a timely manner. He even had our Escalade washed and gave us a loaner vehicle to use for the warranty repairs. It's great to have Sean as our Advisor and we look forward to his help in the future! Thanks Sean for a job well done! Blessings!
Prompt ServiceFriendly greeting and follow-up throughout my service visittook the initiative to re-schedule an appointment that was canceled due to a storm on my initial date.comfortable waiting area
Everyone from the receptionist, salesman to the service advisor were helpful and a pleasure to deal with. Sean and Rickey are the MEN!!!
Bill was awesome to work with. He was patient and went over all our options. He knew what questions to ask us to help us make a decision. Thompson was so easy to work with!
Everyone at the dealership was very friendly and helpful. They always go above and beyond to make your experience there awesome.
We are from out of town and were in a bind. We were dropping our son off at NC State and had to leave for Dallas that same day. I called them first thing in the morning and they were booked. The customer service representative put me on hold, checked with her manager, and squeezed me in early in the afternoon. They fixed a bad wheel bearing in under an hour and got us on the road back to Dallas on time. They are great!
Prompt attention...courteous service from Sean Riley...everything handled satisfactorily! Complete satisfied.
Max Perry made this experience unpleasant. He was rude and did not appropriately handle the situation when I was extremely interested in buying a car off of the lot. He did not exemplify the level of customer service, especially from a manager, that I would expect from a dealership of this caliber. On the other hand Rickey and Marcus were both genuine and extremely accommodating salesmen. They were both great to work with and truly cared for and valued their customers.
